Malaysia Airlines / commitment issues from malaysian airlines

My baggage was mishandled while travelling with Malaysian airlines and I faced financial loss due to the delay caused in the formalities. The same was reported via email to their team along with the bills.
I received an apology email (Email ID: MHDEL.[protected] and was asked to share the Account details for compensation of US $60 towards baggage mishandling on May 24, 2017. The details were provided but it's been 5 months and I haven't received the compensation. Moreover, revert to my reminder email is also awaited from their end.
Apart from the service issues, Malaysian airlines don't even have a stand for their commitment.

Oct 28, 2017

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