Malaysia Airlines / changing our flights

Scarborough, Western Australia, AU

Lastnight we flew from Perth to Kuala Lumpur to catch a connecting flight to Vietnam. The flight was a little delayed from Perth but we made it to KL in time and got to the gate in time but they wouldnt let us on the plane? They said they had changed our flight "thinking" we would not make it. Well we did make it anf they still wouldnt let us on. We then went to the transfer desk to ask why this had happen and were given new flights for 6 hours later! 6 hours later also meant missing our first tour that had been booked and so far we are $350 down on flight changes and tour changes. We were given a pathetic amount of food voucher which could get you literally 6 nuggets at burger king and now our whole trip is ruined. I would like to know why we are expected to pay for all our changes when it was your staff who changed our flight without confirming or asking? We said if its our bags then we will go without them and sort that out later but they said no your flights have already been booked. This is the first time i have flown with Malaysia Airlines and this is absolutely disgusting and has ruined our whole trip. Please contact me at [protected]

Apr 01, 2017

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