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Malaysia Airlinesdefaults on mas system

Review updated:

I have book tickets on internet with mas airlines on 1/11/2011 to seoul. Originally I book on depart date 14/march 2012 because I have meeting there. Before I do the payment with credit card I double check the details, only then I authorized it,. On the 3/nov/2011 I print out the itnerary and found out the date was wrong, it departs on 14' nov/2011. The mas management allow me to change the date with the high penalty of rm250.00 which is 35% of the original fares and it is not my fault. It is unfair.

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Comments

  • Sy
      Dec 08, 2011

    golf kaki,
    i having online booking error with mas airlines recently also (05 dec 2011), their system really got problem but they deny and blame us back, so we should make complaint at below office to get our CONSUMER RIGHT back!
    they fine you rm250, they fine me rm495 with their mistake, is ok, let public know how they work and how they bully their clients!

    Penolong Setiausaha,
    Tribunal Tunhutan Pengguna,
    d/a Pengarah Perdagangan Dalam Negeri dan Hal Ehwal Pengguna,
    Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna,
    Tingkat 3, Bangunan PKNS,
    40622 SHAH ALAM,
    SELANGOR.
    Tel: 03-[protected]
    Fax: 03-[protected]
    OR
    仲裁庭中央辦事處
    Tingkat 16, Putra Place,
    100, Jalan Putra,
    50622 Kuala Lumpur.
    Im serching more prove to point them out, together we are strong!
    VT

    0 Votes

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