I've purchased a business class ticket from malaysian airlines to travel from kuala lumpur, malaysia to abu dhabi, united arab emirates via doha, qatar on 1st jun 2008 and submitted the refund for the same on 1st october 2008 due it was not utilize. It was done in ticket office of malaysian airlines klia, kuala lumpur, malaysia. And the officer was telling me that it will take 1-3 month to process the refund. It was fine to me at the time but last month i' recon that they have not refunded my money yet. So i've try to call them to check what is going on but it wasn't successful. Many times phones was not answered and only last week a lady called her self " azi " took up my call. I told her the situation and I provided her with all the information that she requested. To cut it the story short, she said, she will check it out and will let me know by the next day the latest. But 1 week past and still nothing happen or receive any update of my refund.
For me, the service that malaysian airlines offer to their customer is sucks!!! No customer service, no service after sale, full with empty ### promises. Etc