[Resolved] Makemytrip.com / refund not given on time
In November 2006, I booked a return air journey Mumbai-Kolkata-Mumbai through makemytrip, which claims to be a leading online travel booking company.
I canceled my ticket for the Mumbai Kolkata sector and asked them for the refund of Rs.3867 which was due immediately after the taxes and administration expenses had been deducted by makemytrip. However, they have still not refunded the amount back to me fully despite me calling them every week for the same. It has been over 3.5 months since I have been calling them. Everytime I call them, they assure me of the refund within the next 5 days but it hasn't helped.
Such companies should not be given permission to trade and make merry at the cost of the consumers' money. The credit card company is charging me 3.1% interest per month on the same, which is a direct loss to me because of this. Add to it the harassment which I have been subjected to because of such inefficient and bad service and this has turned out to be a nightmarish experience.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
MakeMyTrip Customer Care's Response, May 27, 2016
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding cash back. Please note that the cash back against the deal code AMEX, INR 2000/- already has been credited in your account. Hence we request you to check with your account for the same and do let us know once the cash back received by you.
Assuring Best Services.
MakeMyTrip Customer Care's Response, Jun 11, 2016
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
More Makemytrip.com Complaints & Reviews
- [Resolved] Makemytrip - my worst experience with customer care pnr no. - yqc4fa 
- Make My Trip - ripped by make my trip
- [Resolved] Makemytrip.com - scam and cheating 
- Makemytrip.com - us customers beware of these scammers 
- Make My Trip - scam and cheating! 
- Makemytrip - double the airfare charges charged
- [Resolved] Makemytrip - ticket booked ref: gsiveo (made to purchase baggage, when the allowance existed)
- [Resolved] Makemytrip - denying refund
- Makemytrip - online airline ticket booking
- Makemytrip - need insurance claim & full refund