I have not heard a response to my complaint:
LAW OFFICES OF FLANAGAN & GROSSMAN
1355 Motor Parkway, Hauppauge, NY 11749
July 21, 2008
Iberia Relaciones Clientes
Apartado de Correos 36.315
28080 Madrid Espana
Re: flight 6252, July 10, 2008, JFK to BCN (David Grossman and Lisa Forrisi-Grossman)
Etckt 075 2331332869; 0752331332870
To Whom It May Concern:
I am an attorney and partner of the above law firm. On July 10, my wife and I were to fly with my law partner Suzanne Flanagan ultimately to Barcelona for a cruise. I am writing because we were improperly removed from the plane moments after boarding. The manner in which we were treated is shocking. We had business class seats and checked in early. A copy of the flight detail is attached as page 1. Shortly before boarding, I went to the bathroom and was stuck in a line. My wife became nervous as the time to board was approaching and she asked to have me paged. They asked my wife if I was drinking and she responded no, because I do not drink. I arrived in time but suspect this is what started the problems.
The flight attendant who sat us was rude and complained I held them up. As I sat down, my foot accidentally hit hers, and she looked very angry and walked away without saying another word. We were very nervous at that point and in hurrying to take our seats my wife spilled her orange juice. After finally sitting down to relax and shutting my eyes someone from the terminal awoke me to say we were being removed from the plane. To my further horror my requests to speak with the flight attendant or captain were denied because they said we wasted enough of their time, and my wife and I were paraded off the plane.
When we got to the first counter we were told no one would speak with us. I explained to the only people outside the ramp, from British Airways, that we were in route to a European cruise, and I was completely sober, and could they have someone from Iberia speak with us. We were again informed no one from Iberia would speak with us. The British Airways staff were obviously as shocked and confused as us because they said I was completely sober and polite and they placed us on the last flight to London. We had no idea where we would go from there but wanted to try and save as much of the trip as possible. A copy is attached as page 2. The Iberia desk in London helped us get to Madrid, see page 3, then onto another flight to Marseille. There we were able to meet up with our cruise after missing two days and traveling over 25 hours. We paid 200 Euros to sleep in Marseille while waiting for the cruise.
In sum, I was undisputedly not drunk or abusive or the British Airways staff would never have immediately put us on the next flight. Obviously one person on your staff completely abused their authority out of spite. Your other aircraft staff compounded the situation and reacted in an unprofessional manner. Had they simply spoken with me, as repeatedly requested, they would have realized we were sober and simply over-tired and stressed out with the ordinary pressure of traveling. This abuse occurred even though I was an attorney, traveling in Business Class, with my wife and law firm partner and had to catch a cruise. We missed two days of the cruise and suffered a level of humiliation ordinarily reserved for criminals and drunks.
I request you refund the purchase price for the tickets for my wife and I plus an additional 200 Euros for our expenses in Marseille. Thank you for looking into this egregious matter.
David Grossman, Esq.