Mac Cosmetics / service was horrible

Review updated:

I went to the local Macy's that had the Mac cosmetics. The sales lady was so beyond rude and so worried about texting on her cell phone she would not assist me. Mac is the only makeup I use and I'm beyond upset as I left the store so upset i never even purchased anything. The foundation, bronzer, blush and eyeshadows I needed to purchase for myself and gifts for my bridesmaids needed to be purchased today. I needed things kinda quickly and I had a list but she just shrugged me off and wouldn't help. I complained to Macy's and they said I needed to complain to mac because they are a sub leased out company. So hopefully you can help me because I'm so hurt and beyond upset. Now I have to think of different gifts for my bridesmaids instead of makeup gifts. Please email me at deanna.[protected]

Jun 05, 2018
Sort by: UpDate | Rating


  • Ty
      Oct 22, 2018

    Parks Mall Arlington, TX. My girlfriend booked appointment 2 weeks prior to our event. We went in asked a few questions and they proceeded to do her make-up first then mine. The young lady who did my make-up was very pleasant and very sweet. After she completed my make-up. I was shocked how different I looked. When I instantly seen my face I thought drag queen. I never said a word. My girlfriend said she liked it since she was paying for it I still said nothing. FYI it was my birthday and I was going to a Ball. After she kept asking me I said it is different. The Manager came from behind the counter and said to me if you don't like it just wash it off. I felt like she was being extremely rude. Not just to me but the artist. After it was all said and done my friend goes to check out and the manager wanted to charge us more than what the young lady quoted us in person and over the phone. The difference was eyelashes. The manager demanded us to take off the lashes in front over several customers if we were not going to pay the additional fee. I never said one word and I was treated like a common criminal. I took off the eyelashes and sat them on the counter. This was my first experience and it was the worst experience of getting make-up. I did later contact the store manager Ann and she offered to do our make up again for no charge. I am an African American and the young lady who was the acting manager was also African American. My experience was life changing about how I view my own culture and very upsetting of the lack of training a manager has with customers
    . The young lady was very confrontational and out rite rude and for me it was embarrassing. I will never ever go back.

    0 Votes

Post your comment