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Lufthansa German Airlines / cancellation of flight

1 Ireland

Hai I booked for a flight to istanbul, turkey on 15/01/2019. And I was notified of the cancellation of flight just a day before. So I requested for a full refund and haven't got any. I booked lufthansa flight through and I contacted their customer care several times but in vain. My booking order number: ksqhh1.
The booking number/air ref. Is rzc7cj / lh.

Onward flight details ;
Flight no. Lh977 (dublin to frankfurt)
Flight no. Lh1298 (frankfurt to istanbul)

Return flight details ;
Flight no. Lh1299 (istanbul to frankfurt)
Flight no. Lh982 (frankfurt to dublin)

What should I do now? How can I get my money back. I am in a deep concern. Thank you.

Feb 12, 2019

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