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Loreal Eyelash Tubes / mascara is dried out

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Contact information:
574 PR 1311 box 6
Phone: 903-759-5460
I bought Loreal's eyelash mascara tubes and when I got home I was try to see if it really worked and I opened it up I put the base coat on and it worked great but when I went to put the mascara tubes on my lashes the mascara was so dry that it wouldn't even coat the brush to apply the mascara. I had to use my old mascara to cover the base coat. So you tell me what I need to do. Do I return the product from the place I bought it or will Loreal send me a replacement? If you could get back to me about this it would be greatly appreciated. Thank you so much for your time and response. Tara Hamblen
E- mail address is ddbnigb@yahoo.com


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A  20th of Mar, 2011 by 
Agree Disagree 0 Votes
I agree. I have gotten it lateley and it has been dried out, but I have a more serious complaint. I wear contact lenses and my eyes have been very irritated lately. I stopped wearing them and went to the eye doctor but he could find noothing wrong. I then discovered as soon as I begin applying the "Voluminous Mascara" my eyes start burning. I am NOT getting it in my eyes but evidently there is a new ingredient in the mascara, and when I begin applying it to my eyelashes I get a burning sensation, almost as though the fumes are burning my eyes, so now and I am forced to switch to another manufacturer. Does anyone else have this problem?

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L'Oreal International Logo L'Oreal International
Customer Care Service
41, Rue Martre
Clichy Cedex
France - 92117
+33 147 567 000
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