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Longs Drugs / pharmacy

1 Honolulu, HI, United States

On 10/1/2018, I called the Pharmacy department at the Hawaii Kai location to see if my prescription was ready. There's a new girl, Jenny, that is quite rude. I asked if my order had been filled. She said no. She said there's so many customers ahead of me in a rude tone. Since that didn't answer my question, I asked what she meant by that.
She finally replied that it would take to 9:00 am 10/2/18. I asked her to transfer my
prescription to Pali Longs and she just replied ok. I will see if she really transferred my request to Pali Longs. I will be leaving tomorrow to Japan and if it's not there as she promised, I will be in a bind. I've been going to the Hawaii Kai Longs for 6 years and your new hire might be giving substandard service to other customers. She is not customer oriented and does not belong in that position.

Thanks for taking the time to read my complaint.

Oct 1, 2018

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