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LongHorn Steakhousepoor service and rude server

We celebrated a neighbor's 84th birthday at Longhorn Steakhouse #5364, 5706 W. Loop 1604, San Antonio, TX 78251. The time was 5:30 PM on Thursday, January 26, 2017. The time on the receipt was 6:58 PM.

We found the server (Amanda) to be brusque and her service was unacceptable.

When we first sat down, we were very cold, being seated directly below an air conditioning vent. We asked Amanda to move us to a different table. Instead, she asked the manager to turn down the temperature.

We had an email coupon for a free dessert, which we showed to Amanda at the beginning of our meal. During our meal, she stated that she would bring us the dessert menu. It took 4 or 5 polite requests from us before she finally brought it to us.

Another Longhorn Steakhouse, on the I-10 feeder road in San Antonio, is far superior.

We request a refund of the $29.21 we spent. Thank you.

Co
Jan 27, 2017

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