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LongHorn Steakhouse
LongHorn Steakhouse Customer Service Phone, Email, Contacts

LongHorn Steakhouse
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www.longhornsteakhouse.com
www.longhornsteakhouse.com

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1.1 390 Reviews
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LongHorn Steakhouse complaints 390

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J
2:31 pm EDT

LongHorn Steakhouse poor service

Last night 4/17, my husband and I went to Longhorns Rest in Farmingdale NY. I was our 53rd wedding anniversary. Arrived at 5:00 PM was seated right away. The waitress showed up at 5:15 to take our drink orders, they came at 5:30. She finally took our dinner order at almost 5:45? After that she NEVER showed her face to us, never asked if we needed anything which I did need sour cream and never got, Never asked if we needed a refill on our drinks, which my husband would have liked!
Dinner was good as usual but the service sucked. No manager came by to see if everything was good which most restaurants do. I was a little turned off last night with the service at this restaurant. Waitress was frazzled she had to many tables to serve and she couldn't keep up with the flow. Very disappointed to say the least.
I think well stick to Outback. Our friends said the same thing happened to them at this location. ck#57617 $59.48 JoAnn Greco [protected]

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R
12:10 pm EDT

LongHorn Steakhouse bad service and order was inaccurate

My name is Rykeith Cain and I am very unhappy with the service that I received at your Westhore / Tampa Florida location. I have reach out to have someone contact me but have gotten no response back . I would like to be refunded all the money I spent dining at your location or at the very least a gift certificate that I can use at another location. My anniversary was completely ruined by the service and food received at your establishment. My bill was 70.00 for barely touched food and the management was not considerate at all of my complaints. My telephone number is [protected] and my email is [protected]@gmail.com. My address is 4021 N. River View Ave apt 202 Tampa Fl 33607. I would like to be contacted as soon as possible thank you .

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6:20 pm EDT

LongHorn Steakhouse 9111 east 71st st. tulsa ok 74133

Yesterday was my daughters birthday. We had a part of 5, for dinner at Longhorn Steakhouse. Weve never eaten there before. So, i am the mother of the birthday girl about our experience. First i call 39 min before leaving to get an address. A man answered and instead of giving me an address he had an attitude and told me to look it up on google sarcastically. So i hung up.
The waitress was excellent. She did no wrong doing. I first noticed my silverware was dirty. Then the rest of the family noticed a fork, knife, or spoon had food stuck on theirs.
So we get our salads, and the lettuce was old. Their was a lot of water (from my guess, being washed(?) in my salad bowl and on my lettuce. My son, he had his salad flooded with ranch. I noticed my daughter picking at our appetizer dish. There was old dry piece of food stuck on it🤮
So, were all pretty grossed out at this point. We didnt say anything because we didnt want to make a big deal on my daughters birthday...
so my daughters steak looked like a hamburger patty. She didnt touch it. My steak was bloody🤮i like very well done. Blood disgusts me. And as you can imagine how every one elses plates were😩 all of our drinks had no ice because it was melted soon as we got our drinks😳 yuck! The bread brought to us was hard😳my daughters birthday sunday was mainly whipped cream!😂😂😂
So, my husband and i paid OVER $200... Over $200!😳
So, i just wanted to say something... We will never go to Longhorn ever again.
Sincerely,
Andrea Holliday

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C
9:18 am EDT
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My wife and I ordered 2 ribeye dinners, when we got the dinners they weren't rib Eye at all seemed to be poor quality sirloin. Due to circumstances we ate what we got without complaints, sorry to complain now but this shouldn't happen. This was april 2nd, garner nc store. Ate at this same store several times in past year, working here, and numerous times at...

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6:45 pm EDT
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This makes the 2nd time coming to Longhorn and being very unsatisfied with food and service. 20 minute wait that's wasn't bad for a Sunday. Got our table waitress comes no silverware was 1 thing because we didn't get silverware until our food was brought out and was told they are low on dishes. 2. My appetizer was Bang Bang shrimp with no peppers cooked...

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5:18 pm EDT
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Spoke to a rep two to three weeks ago. He informed me that I should be receiving some compensation in the mail for the terrible experience I had at this particular venue. My time was wasted, filling our the form, and then speaking to him. I would appreciate an acknowledgement of this email.in addition to the above description, the clothing I wore reeked of...

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M
1:28 pm EDT
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LongHorn Steakhouse rude and aggressive bartender

I actually enjoy this restaurant and is my first option to choose in most places … Except this time, I have never been treat so rude by a bartender or server till this particular occasion.
Went to International Drive location (Orlando FL) day before and we had a great time, decide to try another one next day, LongHorn 5347 located at 8150 W. Irlo Bronson Memorial Hwy, Kissimmee, FL 32747.04/01/2019 check #43508. I would never go back again and ill make sure no one get treat like this ever again, now I understand why the bar was empty and people asking to move to a table so no one has to deal with Jordan R horrible attitude, none attended and to busy talking to other servers about last night great time and the plans for tonight as soon everyone is gone.. She literally toes the menus at us, water took 20 minutes to arrive, no eye contact, more like order taker than a polity educated server, every time my friend ask for recommendation she reply "honestly I don't like this or that"
the steaks we ask to recommend she said were not good either … So she obviously cost revenue and sales, I wonder how many more people didn't order more because of her,. She was more busy counting tips on the bar counter. drinks were never refills, we eat an appetizers, paid and went to Bahama Breese for main Corse because we still hungry.
Jordan really need customer service training all over again and food handler training again since she keep touching her nose and hair before making drinks.
hope some one can fix this with your staff soon.
thank you
Miguel Delgado

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P
3:13 pm EDT

LongHorn Steakhouse service and food

I am a regular customer I come there at least once a week on an average. my family and I went to St Petersburg store5576 2400 Tyrone blvd 3/23/19 at 7 or so PM. ordered drinks. drinks came and were very watery so told waitress and she said I can exchange them but they will come back to same. not a good answer. they were watermelon margaritas. then ordered food. food came and ordered steak and shrimp. shrimp was very hard and chewy like overcooked. steak was very tough could not eat the second meal was Napa chicken. the chicken was very thin and dry. tough. the sweat potato was hard inside. the third meal was also Napa chicken and about the same . the four meal was pretty good. all in all was not a good longhorn night. I enjoy your food and service but that night was horrible. check number 29259. Id number [protected] email [protected]@aol.com.

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Update by paul nacon
Mar 26, 2019 5:52 pm EDT

first the waitress said that the drinks would come back the same so we complained and a male waiter came by to complete are stay he also changed are drinks. better but still not ok. we ordered and got food we complained like I said in my complaint. he really did his best to make it right but just could not be done. I am not putting the blame on the waiter but on longhorn all together. I should have asked for a refund but we just paid and left un happy. no manager ever came out

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Y
2:49 pm EDT
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I have sent two emails to longhorn corporate office with no response. First email on Feb 22nd and 2nd email on Feb 28th. I had planned a birthday dinner for my daughter at Longhorn Steakhouse located on 95th Street in Oak lawn, IL with my family. My daughter, mother and I walked into the restaurant at 4:47pm. I was promptly greeted by a gentleman named Todd...

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R
2:18 pm EST

LongHorn Steakhouse waiter would not take 3.00 lunch coupon

on Feb 28th I went with 3 guests to Longhorn Steakhouse on US 19, Palm Harbor Fl. We ordered Lunch Combos. I gave the waiter a male with beard 1 3.00 off Lunch entrees. He said they would not accept coupons against lunch combos. I said I have always used them. He said they were going to change things and maybe down the road they would accept them. I said don't worry about it. 3 out of 4 guests received the wrong soup. We told him and he exchanged them. My bill was $37.98 and we left a $10.00 tip. A manager came over but I was too embarrassed to tell her about the coupon. My coupon code was LH127. Its only 3.00 but its the principle of it. What do you think. I never have problems at Red LObster or Outback.

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NCKeeshonds
Supply, US
Mar 02, 2019 8:59 pm EST
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typical, unhappy they didn't get their way when they are wrong

R
R
RonaId Monaco
, US
Mar 02, 2019 8:49 pm EST

On yesh the coupon did expire on February 24th. But other times they let it slide and adjusted the bill. Why are they not this time? That was their excuse for not accepting the coupon.

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L
9:43 am EST
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I dined at a longhorn steakhouse in cold spring ky on 1/30/19. My service was terrible; very slow and incorrect meal delivered to table. No refills on drinks when asked, no sour cream when asked, etc... Then I placed a to-go order and waited 35 additional minutes; asking our waitress twice about the delay I was told they were "short in the kitchen", one of...

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R
3:15 pm EST
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I bought $250.00 worth of Gift cards (for Christmas Gifts) and received $10.00 in coupons for each of the Gifts Cards bought. First I was told you can't use them before January 3, 2019 ok fine. I was told then that I could use them all at one time, that there wasn't a limit to using them. Then when I tried, I was given a hard time and shown the fine...

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8:51 pm EST
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LongHorn Steakhouse carry out order

Hello,
My name is Alisa McCann and submitting a complaint because I ordered a carryout order on 2/17/2019 at Longhorn in Lexington, Kentucky in which I paid $83.24. When I got home, all the toppings for the baked potato I ordered was there. However, the baked potato was missing. Also, the broccoli I ordered for the Salmon dinner was missing. I was very disappointed and couldn't enjoy my meal especially after paying $83.24. I called the restaurant when I realized the baked potato was missing and they are going to send me a coupon. But I didn't know the broccoli was missing until after I called. I understand that mistakes can happen but this is unacceptable. Not pleased at all!

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R
8:08 pm EST
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02/14/2019 I called my order in at 2:30 pm to pick up at 5 pm CST The Lady that took my order was very polite and courteous, but the redhead behind the counter was rude, I arrived early 4:15 because in the past my order has been sitting on the counter for 10 to fifteen minutes before I arrived. I let the cashier know I had ordered on the phone and my name...

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11:24 am EST
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LongHorn Steakhouse paying with longhorn gift card

Issue happened last night 02/09/19.
We have dinner at this longhorn almost every weekend. Last night after dinner we gave the waitress a $50 gift card towards our bill, that my daughter gave us for Christmas, after several minutes the waitress comes back to our table and says this gift card was used an hour ago and it was a $100 gift card. I told her the gift card I gave you was for $50 not $100. She then went and got the manager, name Eric. Eric came over to our table and said the gift card was used an hour ago at the next table to us for $100. Again we told him our gift card was only for $50. The manager also said that this $100 gift card wasn't bought at this restaurant. I had the receipt from the gift card which was bought at this restaurant before Christmas. The gift receipt showed the card was still active and the amount was $50. This went on and on for at least 30 minutes, embarrassing us and making us feel like thieves in which many of the patrons were looking at us. Last night it was my husband, grandson and myself that went out for dinner. We had the receipt and the sleeve that the gift card came in. I gave the waitress the $50 gift card, what she did with it or where it went after she took it from our table is beyond me, but very very embarrassing. To say that the gift card I gave her was used an hour ago for $100, was diffently someone's else is card, no ours, the big question is where did ours go? So then after all the discussion and embarrassment the manager used the receipt that we had for $50 gift card credit towards the bill. Wouldn't a waitress that used a gift card a customer gave her to use the total amount of $100 an hour earlier that had no balance after processing it just throw it away? How did it get involved with my bill an hour later. This total experience was embarrassing to me, my husband and my grandson. Like I said at the beginning of this complaint, we are regulars at this restaurant almost every weekend and last night your staff made us feel like we were thieves. The manager at the end then kept saying it must be a computer clitch? We also if needed have a photo of our gift card receipt.

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8:02 pm EST
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LongHorn Steakhouse management

This location has issues they need to address. Tonight was our second try eating here. Didn't think it could be worse but they were. We have eaten at many long horns in other states and they were great. Tonight my food came out 10 minutes before my husbands. Mine was cold. When husbands came out the steak was cooked wrong and lobster came five minutes later. The manager did not care and had an attitude. The waitress was very good and tried her best. Emily was a terrific waitress

This place needs a real manager. Her excuse was that the cook was new. Same excuse 3 months ago. Sorry we gave it a second chance. Was the last chance.

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3:17 pm EST
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LongHorn Steakhouse manager

My husband and I ate lunch not long after opening. It took 20 minutes for our order to be placed because our waitress was in the phone by the bathrooms. There were 5 tables full around us, 3 were complaining that they had been waiting 15+ minutes for their checks. Finally our waitress apologized stating that she was a bartender and didn't know what she was doing. After we ate some of our Stone cold food we talked to the manager and he said he would send a 50$ card by email.. Of course never got it.. As he was writing our info down on his pad we noticed there were about 6 more names on it for complaints.. The couple behind us also complained and he took their info... All in short the manager is a liar and does not care about getting customers back.

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10:07 pm EST
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To Whom It May Concern: I visited Longhorn in Hinesville, GA on Jan. 28, 2019 and was very displease with the food and the service. My party of 4 arrived at 7:15 PM and didn't receive our food until 8:47 pm. Before the food arrived I asked to speak to the Manager on duty. I was told her name was Julia- ( name was given by the waitress - Nina) the manager...

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11:32 am EST
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On 1/26/2019 my family and I went to celebrate my fiancé's birthday. While my fiancé is holding our child who is under 1 the bartender goes up to my fiancé and without permission tries to grab the child from his arms. Politely I asked her not to because of germs. So she rolls her eyes and goes behind the bar and talks about me to another customer. I was so...

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5:31 pm EST
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LongHorn Steakhouse too much seasoning and salt used to cook the steak

I always ask for light seasoning and no salt please. The waiter/waitress always writes it down but it is seldom honored. I find it necessary to ask for a couple of paper napkins then I proceed to wipe down my steak top, bottom and sides. I love the flavor but can not tolerate salt. All I am asking is for the cook to read what the wait person wrote down and honor the request, that simple.

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Overview of LongHorn Steakhouse complaint handling

LongHorn Steakhouse reviews first appeared on Complaints Board on Nov 16, 2009. The latest review To go phone orders at Eastgate Ohio was posted on Mar 17, 2024. The latest complaint dining experience/ food was resolved on Dec 31, 2017. LongHorn Steakhouse has an average consumer rating of 1 stars from 390 reviews. LongHorn Steakhouse has resolved 6 complaints.
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  1. LongHorn Steakhouse contacts

  2. LongHorn Steakhouse phone numbers
    +1 (407) 245-4000
    +1 (407) 245-4000
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  3. LongHorn Steakhouse emails
  4. LongHorn Steakhouse headquarters
    1000 Darden Center Drive, Orlando, North Carolina, 32837, United States
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LongHorn Steakhouse Category
LongHorn Steakhouse is related to the Casual Dining category.

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