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LoanCare / guarding personal information

Flint, MI, United States

I requested mortgage tax information from the servicer of my mortgage so I could file my 2011 taxes. They sent me the information in a windowed envelope with my name, address, and complete social security number printed in the window. When I called then stated that I would have to put it in writing as they had no one to handle the complaint. I put it in writing and waited. I was very upset with my mortgage company for not being held accountable for this violation. They sent me a letter back 6 weeks later saying they needed more time to investigate it. Four weeks after that they told me that there wasn't enough information to resolve it but rest assured the problem would be taken care of. So they can plaster my ss number on the front of an envelope and not suffer any consequenses!!! That is crap.

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