Living Spaces Furniture
reviews and complaints

In Movember we noticed a huge hole on the dust cover on our couch. The hole had been covered up by a very large patch that was now hanging down. Living spaces sent a technician to our home to repair the damage, instead this person ripped the whole dust cover off and then realized he didn't even have the right materials to do the repair. After not hearing anything for a week on when he would return I call living spaces and no one can tell me when my couch will be repaired. All I've gotten is accusations on how it was probably us that did the damage in the first place. Does that even matter now when your person came and ripped the whole thing off. Terrible service and trying to scam customers with damaged furniture. When is my couch going to be repaired?

Service Order # SO-[protected].
Customer # C-[protected]
Annabelle Black 70 inch TV Console
On December 6th 2017 at 1;00 pm your delivery personnel delivered and improperly assembled and damaged Annabelle 70 inch TV console to 29009 Smooth Sailing Ct. Menifee, CA 92585. (See attached Photos and video). Please come and get your damaged furniture as soon as possible, as we will never again purchase furniture from your stores again. Items installed improperly or damaged;

1. Left side doors installed unevenly.
2. Shelf does not have support brackets installed in left rear or right front.
3. Giant scratch inside left rear cabinet where missing shelf support bracket should be.
4. Customer service was extremely poor and unresponsive to our complaint essentially blaming the custom for accepting the delivery. The delivery was accepted by an 85 year old man with poor eyesight and a broken hip. I promise you if I had been there I would have never accepted this item. (See Video)

You have an employee by the name of Vontre Wimberly that flirts with female employees on social media flirts with their personal friends and family while he has a wife at home it's very uncomfortable to work in theses conditions with management without morals especially for there home life at work . You can ask Brianda Ramirez she told me her friend was harrast on social media this week

I purchased an area rug and nightstands from the San Tan Village store on 9/17/17, Order #: SO-[protected]. My rug is already starting to fray. I purchased the extended warranty, but was told that manufacturer defects are not covered. I then spoke with the warranty customer service department and was told there is no warranty whatsoever. I cannot believe that LS doesn't stand by their products at all... it's been less than a month and my rug is falling apart. I would expect any smart business to replace the rug as it clearly is defective... but after speaking with customer service representatives it's clear that LS does not need my business.

Hello,
Last weekend my family went to Living Spaces in Fremont where we have purchased a number of beautiful pieces for our house and decided it was time to purchase a new mattress. We purchased our last bed frame and mattress 10 years ago and we have been buying King size sheets ever since. My husband assumed we had a standard King size mattress so we ordered a new one at Living Spaces, their Reflex brands. Today they arrived, removed our old mattress, brought the new mattress to our room, removed the mattress from the box, unrolled it and then left. They never looked to see if it fit. As soon as they left my husband realized the mattress didn't fit. He called the store and they said there was nothing they could do. They didn't offer to call the movers to see if they would return our old mattress. Nada. As soon as I got home from work I called Living Spaces explained the situation, explained we made a simple mistake and again they apologized but they couldn't do an exchange since the mattress wasn't in the box. How are we supposed to sleep? They took our old mattress, left us with a $1300 mattress we can't use. I'm exhausted and sick and now I can't sleep. We don't have money to throw away. Many companies have a 30-day return policy if the mattress doesn't work. Well, we were wrong about Living Spaces. They don't work with their customers. I am so furious. The manager said they would send us a metal frame..well that was kind however I explained we don't have a box spring so that wouldn't help us one bit. Then they suggested we buy a new bed to go with the mattress. Well, how are we supposed to pay for a new bed when we barely had enough to buy a new mattress. Our bed frame is beautiful and is perfectly fine.

We bought our sectional on 8/25/16 and 10 weeks after delivery our fabric started piling/fraying. We bought the extended warranty which is worded "Does not cover fraying/piling (over time)" No one can tell us what over time means. They declined two claims (12/2016 and 1/2017) for the fraying and actually told us to stop calling cause they weren't going to fix it. We sent an email to corporate (5/517) who also said they couldn't help us because it was a manufacturer defect. Visited the store and talked to the regional manager, AJ Dekker, who told us that fraying at 10 weeks was normal maintenance issue and a piling machine would take care of it. It didn't. He also told me that they didn't need to disclose that their fabric wore so quickly because it was "common knowledge". He told a friend who visited that our couch was not made for a family of 6, which is ridiculous because it seats 10+ comfortably. Their website lists a fabric warranty of 1 year but right beneath it has a long list of things not included and even states "normal wear" as not covered. They are company that are not interested in repeat customers and sell sub-par furniture with defective fabric. We picketed them on Labor Day and will be back again. We want our couch refunded and returned. We don't trust anything they say or any of their products. Stay away!

I ordered a sofa online. My husband paid for it on his debit card. However, I used my account to place the order so I was advised that I would have to be present at time of pick up. I called customer service and practically begged the rep to allow my husband to pickup the iyem. I even offered to submit a document in writing providing authorization for him to pick up, to no avail. I told her he will be commuting from LA with a friend whom we are paying to allow us to use his truck. I am carpooling from Irvine. It's practically impossible for me to get my kids and meet him in La Mirada. He paid for the item, but can't pick up? How upsurd! She advised that I can cancel the order with a 27.00 fee. Then, we would have to pick up on the weekend because the availability of the couch would change and it would have to be pushed back. We do this have access to the truck on the weekend! Its unbelievable to me that there is NO WAY for my spouse to pick up an item. I cannot even go online and add him myself.

We purchased a sofa from the Menifee location. Picked it up and placed it in our living room. As we took off the cardboard there was a big tear with black stain behind the cardboard. We then loaded the sofa back in our truck and drove 20 minutes back to the store. We were told to come back the following day and pick up a new sofa. Once loaded in the truck we decided to look behind the the cardboard and once again it was torn with black stain from being drug around. We talked with the manager who stated they would deliver another new sofa later today. My wife called to see what time it would be delivered and they said between 6p.m. and midnight. Who delivers at midnight? Absolutely terrible place to buy furniture and will never do it again. We have not had a couch for three days and the customer must be wrong! I recommend never buying from Living Spaces!

I just saw commercial advertising a certain type of bed brand. If we buy one, then you will give a deserving vet the same name brand bed. I am sure this complaint will not go anywhere but at least I can vent. How in the hell does Living Spaces decide who a deserving vet is ? Aren't all Vets that served our country deserving, regardless of what role they played. I am a vet myself. Does this mean they have to have lost limbs, PTSD, lost a family member, I could go on and on with possibilities of what typ of vet would be deserving. I shop at you store, spent good money there. But will no more, I think you have not only offened me by the words misused in the commercial, but a lot of people with Veterens in the family. I hope this commercial is taken down.

We purchased a sofa in February 2017. It came stained and with a broker leg. After a month went by the "down feathers" started coming through the fabric at which point we couldn't sit on it unless we put a comforter over it because the feather poke through. So we have an $1100 sofa we can't sit on with a broker leg and stains. I will tell everyone I know NEVER to purchase anything there. Today is Aug 17 2017 and we are still trying to get a hold of a supervisor. I only wish they someday go out of business.

July 2nd purchased a bed, mattress, and a night stand from Living Spaces in Rancho Cucamonga. The furniture was in the main area of the store, but since it was the last bed in stock, they had a small discount on the bed. Since they considered this an AS IS sale, two sales people inspected the items, and marked down a couple nicks on their Inspection Sheet. Since they needed time to breakdown the bed, we went to lunch then returned to have items loaded in our truck. The items were not yet ready, so my husband went inside to see what was going on. He happened to see the employee had loaded the foot board and the head board on a cart and was heading towards loading. He noticed the employee hit the items against the wall a couple of times. When he came out to advise me, they had the items getting ready to wrap in plastic for loading. My husband also noticed they had the foot board and the head board loaded on top of each other front to front vs back to back. He went over to check and the headboard on the bottom had a huge gouge out of the wood. I was very upset and went inside. Management was very useless and non chalant. The front desk girl was trying to help but didn't know what to do. When they asked the employee who loaded the items on the cart what happened, he said that when he took the price tag off of the headboard the gouge was already there. So I guess he thought it would be best to just put it on the bottom and wrap it up so we didn't notice it. One, either he did it and didn't want to fess up, or two, once he noticed it under the price tag he should have advised us vs. hiding it. Either way, very unethical behavior. With the AS IS, since the item was not marked on their Inspection Sheet, if I would have gotten it home without seeing it, we would have not been able to get our money back or return it. I am disgusted about the stores integrity, and also about the useless behavior of the manager to help us out. I submitted complaint to Living Spaces online, however, they are also non responsive. I paid with my debit card, so from Sunday to Wednesday, my money was not available to me. I had to wait for the credit to go through. My account did not credit right away. This was one of the most ridiculous purchases I ever tried to make.

I purchase a creamy gray sofa set on 5/29/2017 at the store in Mission Valley, San Diego.

The sofa set consists of five pieces which were delivered via three attempts/exchanges due to product defects. The final delivery was on 6/16/2017, when last two pieces came in with a slight color mismatch. I was offered three options: 1. return the full set, 2. order a set with darker color, and 3. keep the full set but with 10% purchase discount on the last two pieces ($141.16). Here started the story:

A. 6/16/2017: $141.16 purchase discount was promised.
B. 6/24/2017: I called customer services to see what was going on because I didn't receive any information about the refund. I was told that the refund was in the form of store credit. Then I asked the associate to put it back to my credit card which I used to buy the sofa. Still no confirmation of any sort (email, phone call, etc.).
C. 6/30/2017: I called again to check the status because I still hadn't received the money or any message from Living Spaces. The associate told me he would email accounting to find out and get back to me. The associate also told me that it may take my credit card company a month to post the money to my account. That is BS, I told him. Still, no message afterwards.
D. 7/6/2017: I called again and was ready to escalate. But the associate sounded so considerate and so serious about getting to the bottom of the issue. I decided to give her another chance to talk to accounting and to send me some information about what was going on. She specifically promised to make sure someone will contact me. No, nothing came back!
E. 7/13/2017: I called and was determined to escalate and to report to Better Business Bureau. The associate told me there was a misunderstanding about the refund and nothing had been done to process the refund. Wow. That is how Living Spaces does business! She wanted to understand AGAIN why there was a refund. I was furious. Not her fault but couldn't trust her anymore! She actually went to talk to her manager and promised me to take care of the issue immediately. I had enough! I insisted talking to her manager. The manager immediately processed the refund and an email confirmation was in my email box instantly!

The moral of the story: escalate immediately, if you ever encounter any issues with Living Spaces. Don't trust those gatekeeping associates.

Stay away from Living Spaces. Frustrations never ends with this store. Ordered a pair of accent chairs. One was delivered with obvious damage to the fabric. Contacted their customer service and they agreed to replace the chair. Twice, they've been sending damaged replacement chairs that we've been rejecting. Obviously, they have no quality assurance in place as the quality of items in the store is different from what's delivered. Chances are you'll be charge with a 25% stocking fee for returning an item.

It's been three months and still no resolution. Btw, I discussed this issue with a warranty manager and we agreed that I can go the store to pick a ready made item and that I will simply get an exchange. I came back to Living Spaces Scottsdale (+/- 20 miles away) and they would not honor the exchange as the warranty manager did not document our discussion per customer service manager. What a waste of time and never again.

I came into the store and purchased the sofa sets under the progressive loan program on 6/18/17. I made a down payment of $57 and my delivery date was scheduled for 7/4/17. I came in 6/23/17 and purchased the sofa sets in full and was told my sofas would still be delivered on 7/4. Today I came in the store to add a dining table set to the Progressive program I previously qualified for, with the hopes it could be added to my current order. Upon purchase I was told my sofa set order was cancelled or my sofas were in stock and given to another customer. Now I must wait for the sofas to be made and placed back in stock. This is a huge inconvenience to me as I have recently moved and have no furniture and was looking forward to my delivery on 7/4. I don't understand why I was not told I wouldn't receive my sofas when I was in the store on 6/23. Do to your company's mistake I am forced to cancel summer entertaining plans I'd previously made because I removed my old furniture with the intention of having my new sofas in my home. Order no. SO-[protected], cust no. C-[protected]. I would appreciate a response, thank you. Meichele McGriff.

I ordered a sofa cum bed from Living Spaces last year in May 2016, and the guys who came in did not even try to enter the sofa into our premise and said the sofa cannot enter our house, and took back the sofa to their place. They never called me back for two days about anything after that! Would they refund the money back or would they try to get the item again.. nothing!

I called them after two days and they they do not have any information. My husband and I called multiple number of time to inform them that we do not have the item and should not be charged $1200 as we do not have the sofa with us.

The first time the customer service rep (after 1 hour of holding over phone) confirmed and said we do not have to pay anything and said she has closed the account. Still we got statements from Synchrony Bank (affiliated with Living Spaces for Payments) and we were not sure why. We called Syncrony Bank again and this same thing repeated FOUR TIMES! I told them we would have to complain if this happens again as it takes a lot of time from our school time and work and we do not have the SOFA anyway! Why are we being contacted when the sofa never even entered our premise.

Finally, when we spoke around October, the Customer Rep CONFIRMED that the account is closed for sure and we do not have to pay anything

AFTER A WHOLE ONE YEAR, I noticed that Synchrony Bank was charging interest on the amount and I had to pay $400+ to them! They said the $218 is for restocking fee + additional $200 is interest.

It baffled me when I heard they have been charging us interest and said we have t pay $400 after they confirming that the account is closed! If they were charging, why did they confirm and tell us the account was closed? Any customer would get into their routine once they hear that the account is closed and they do not have to do anything.

Why should I pay $400 when
A) I do not have the SOFA
B) Your people did not even try to get the SOFA and just took into Back
C) The company kept charging us $1200 for nearly 5 months until we repeatedly called Synchrony Bank
D) Their REP CONFIRMED that the account is closed and we do not have to do anything.

I really think this is harassment of their customers.

I would request that action is taken on them:
a) so that they Living Spaces and Synchrony Bank have better communication,
b) They do not contact customers unnecessarily once the account is closed,
c) and I do not want to pay my hard earned $400 for a furniture that never even entered my premise

Purchased many pieces from Living Spaces (complete Master Bedroom with King Sized Adjustable beds), Queen Sized Bed, TV Entertainment Center, Recliner. Based on overall satisfaction of these items, we ordered a custom sofa and love seat. After having 30 days the couch started drooping in middle making it very uncomfortable to sit in. We then noticed the cushions were all different sizes. Called customer service (numerous times) got the standard response we can send someone out to look at it for $99 (really charge me for a bad quality product), I have escalated and re-escalated and have yet to receive any call back from Living Spaces, I find this unacceptable but also a cultural norm based on other complaint boards reviewed. I want Living Spaces to come take the couch and love seat give me store credit and my wife and I will find a floor or in-stock model we would be happy with

Purchased this couch months ago and have made numerous phone calls and emails yet nothing has been resolved. They say they'll call back and I never hear from them. We even payed extra for a warranty and still my experience as a customer has been nothing but a headache. The couch leg or section of the couch was made poorly/defective and it was impossible for us to attach the legs ourselves. After multiple calls they send someone to attach the legs. Upon further investigation one leg could only partially attach because there was a huge gap. For as much money as a spent we should have a perfect couch. And we should also not be faced with wasting our time trying to get them to do there jobs! They say the will fix it but nothing gets resolved. We spent a lot of money on our couch and feel like we will never repurchase from them again.

I purchased the Thad power reclining sofa -took delivery on 4/21. After about a week, I noticed a tearing sound whenever I use either side to recline. I was gone on a business trip for about 3 weeks. After I returned I started using the couch again and the noise persisted and got louder. I called Living Spaces and they had me upload photos. Then they called me back and told me they wanted $99 to send someone out to look at the sofa. It's a $2K sofa with tax and delivery. When you sell a higher end product, the customer base will hold you to a higher standard. That means I paid $2K and expect the couch to be perfect. Don't try to sell high end furniture if you can't handle the expectations of that kind of clientele. Stick to competing with Ikea.

The furniture and accessories at Living spaces are quite nice. Very stylish and well priced. However, that is the end of the good news. Setting up delivery was HORRIBLE. I made a purchase on May 5 for over $800 and the staff said delivery would be June 2. At that time, the staff was very casual about the delivery and said LS would contact me a few days before. I have dealt with Pottery Barn, Ballard Design and many others and delivery has always been worked out satisfactorily. Dealing with LS about delivery was a NIGHTMARE. THEY CALL AT 4:00 the day before delivery and said it was set for June 2, from 8:00-3:00. I explained to them that this was not going to work because I had to go for a Cancer treatment that morning and would be home by noon. I asked if it could be delivered that afternoon, the response was NO. I said, maybe we could reschedule for another day. They responded, NO UNLESS YOU PAY ANOTHER $99 delivery charge.
Well, this company deserves an F for customer service. They show absolutely no effort to try and work with the customer.

Like all other major furniture retailer, they should call several day in advance to set up an appointment. Asking someone to make a firm commitment on May 5 for a June 2 delivery is ridiculous. When I called customer service about the delivery they were NOT AT ALL HELPFUL AND OFFERED NO ALTERNATIVES. THERE WAS NO ABILITY TO PROBLEM SOLVE.

BOTTOM LINE-Stay away from Living Spaces. There are plenty of good quality furniture retailers, like Ballard Designs or Wayfair (great quality, prices and customer service).

So we purchased 2 couches from living spaces last year. The couches started falling apart the springs popping through the cushions the wood exposed just horrible. Anyways we filed a claim and got no response after about a month we contacted living spaces. They told us that they we needed to send pictures then wait 72 hours and someone would call us. We sent pictures 5 days no call so we call back and they scheduled someone to come out. The person came out and said the couch is not repairable he explained when you buy furniture that's under 500$ it's not built well. He then told my husband someone will call in 72 hours to give him the offer of what our furniture is worth. Nobody called once again so we called. We were told that the claim is being denied for unsanitary conditions. They deemed it unsanitary because there is dog hair around and on the furniture. We have a German Sheppard they shed hello it's a Dog. The dog doesn't go on our couches. My husband said wait a minute the couch is falling apart the gram is broke the mechanisms the cushions flipped and twisted and your denying the claim because I own a dog that sheds. They said well it says in the contract no dog hair! I could understand if we were filling for fabric but that's not the case. You mean to tell me dog hair broke our couches! I will be speaking with news stations and with a lawyer to see if we have a case. Who knows maybe class action suit with all these denied claims sounds like they are stealing to me!