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LiveNation / dvd

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I purchased two DVDs of Phantom of the Opera, London version through live it nation and was erroneously mailed copies which were formatted for the UK and were unable to be played on any US DVD player. I spoke with three agents at the company for an exchange or refund which was supposed to be forthcoming, but during the third call the so-called manager of the call center (NATHAN) denied the refund. I had previously been told not to return the UK versions of the DVDs as the company would not be able to resell them. Additionally my credit card number had changed and they were to issue a company check refund, but this was been denied by Nathan. I have never encountered a more unprofessional, lack of customer service company. It was their error in the first place and yet they would not stand by their merchandise. I would NEVER patronize this company at all.

Yu
Mar 31, 2017

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