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Liv Luv Shop / still hasn't shipped after 3 weeks, but they have my money!

West Palm Beach, FL, United States
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Placed an order 5/23/17, and the money was deducted from my account that day. Received a tracking number, but for 3 weeks, it said it was in pre-shipment status (waiting to receive the pkg). I tried contacting them through email numerous times with no response. They finally responded when I contacted them through PayPal, and they said that the order will ship in 2-3 days. I told them to please cancel it and refund my money. I was told that there is a no return policy and it had already gone to the shipping department, so they can't do it. Seriously, it's a small business, the shipping department is probably the next room... Filed a BBB complaint this morning. This company should be shut down!

Ci
Jun 13, 2017

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