The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Liquidation.com / Fraud / scam

1 Washington DC, United States Review updated:
Contact information:

I have heard of the buyers being scammed. Now here is my story. They do not make you sign a contract. They create a false one on behalf of the seller. Which in this case is me. I have lost over $20, 000. 00 worth of goods. If you try to call and complain your call will be filtered back into the dc office. I have dealt with / name removed / and danielle cunningham. Every person i have spoke to is a senior sales exec. That is a lie. They are just a small group of "dregs" who work in a small office out of cubicles. I sold 15 lots. I was charged 15% or $200 whichever is greater they say. I am completely devasted as to the work ethics this company goes by. I have received foul and extremely offensive emails from / name removed / . When i made a call to them regarding my monetary loss, they said "oh well, we made our commission" and hung up the phone. There is a fbi site to report fraud online. The flipside is, they need a group of people from all over the usa. If you have been a victim of liquidation.com, please contact me via email. A class action lawsuit will help so many people get their money back and this company shut down for good.
Vapordaze@gmail.com

Ju
Sort by: UpDate | Rating

Comments

  • Ju
      9th of Jan, 2009
    +1 Votes

    DANIELLE CUNNINGHAM had the nerve to send an email to me. She stated that there were several signed contracts with my signature. THAT IS A LIE. I still have no compensation. I will complain all over the internet. People need to know that this company is a FRAUD. They thrive on others just for a fe extra dollars of commission. PATHETIC. LIARS: BUTCH, DANIELLE and anyone else who is sitting in a cubicle in this office. THE BBB wont have anything to do with them! I have a lawyer, and I will continue on my quest for EXPOSING them as a FRAUD and to get my money back. DANIELLE is a manipulator who leaves a trail of dirty emails admitting her horrid business ethics.

  • Na
      7th of Mar, 2009
    +1 Votes

    BUYER BEWARE~ All of the claims that you are reading about are true! I wish I would have researched before I bought from liquidation.scam!!

    The items were delivered Friday the 27Th of February, 2009. I disputed the transaction on the 28Th of February, 2009. I sent documentation and photos. My dispute was received, reviewed and honored. I received that conformation, and was told to send dresses back with return labels. Email conformation below. I requested return labels as they were not sent to me, I then received an email asking if I wanted the seller to send aditional dresses as replacement for defective ones, I replied no thank you, I would return the dresses. Emails below. All communacation from liquidation.com stopped at that point, I have sent at least 20 emails, I have read receipts but no response. I called liquidation.com only to get a message machine. I left message and have not received a call back. I am left with no other recourse but to file a dispute of transaction with my credit card company.

    ----- Original Message ----- From: Paula~ To: disputephotos@liquidation.com Sent: Saturday, February 28, 2009 6:33 PM Subject:SAMPLES PICS FOR DISPUTE TRANSACTION # 1491923

    First, I only received 116 of the 121 dresses stated for receipt in auction, I do not know which I did not receive since it was not stated as to how many of each there were. Second there are black spots on some of the dresses and flower attachments, as shown in photos, 1 has a tear of the zipper seam, 1 is coming apart at collar line of ornamentation, and 9 of the 10 dresses with flower ornamentation are smashed beyond repair, the pic to show flower ornamentation in the auction does not represent what was sent. Clearly the boxes were over packed for shipment, I don't know if the flowers were as I received them because of over stuffing the boxes or if they were are sent in this condition, but they are not resalable. I am not sure weather this is standard for this company, but all of the wholesale orders that I have received up to this point have been absolutely great. I also need to state that I thought that I was going to receive good quality dresses, these are not to say the least. I have disputed this transaction thru PayPal until we can get this resolved. Thank you.

    paula eckstine to disputes show details Feb 28 (6 days ago)

    Reply Hi, I have sent pics for the dispute, can you please confirm that you received them? Thank you. Paula Eckstine

    via RT to peckstine@gmail.com Mar 2 --

    Yes, we received the photos for the dispute, and the dispute has been honored. please return the units back using the labels that we sent.

    Thank You,

    Buyer Relations

    Paula~ to support show details Mar 4 (2 days ago) Reply

    I need to have return labels sent so that I may get this resolved. Thank you

    Paul Eckstine

    via RT to peckstine@gmail.com Mar 2 --

    I'm so sorry for the confusion, we are not ready to return the units yet. The seller states that he Seller is willing send 24 dresses to compensate for the 10 dresses with issues. 1491923 Any styles and sizes 4 to 6x (Sizes) 7 to 14 (Sizes). Would you like to receive the dresses? Please let us know.

    Thank You,

    Buyer Relations

    peckstine@gmail.com to via show details Mar 2 (4 days ago) Reply

    No thank you, I will return the dresses. Paula Eckstine -

    Show quoted text - Read: SAMPLES PICS FOR DISPUTE TRANSACTION # 1491923Reply Derek Birt

  • Ba
      6th of Apr, 2009
    0 Votes

    Did you pay min.$200 per lot as commission or 15% overall? The former you would definitely have lost $$. I noticed many lots only sold for $100+NOT enough to cover the commission!

  • Bl
      13th of Jun, 2009
    -1 Votes

    The site is clear in terms and conditions, not their fault if you don't read and sign an agreement without knowing what mutual terms and obligations are.
    You said that you lost $20.000, but i wonder how?
    Did you net $20.000 in net and company refused to pay you? Very unlikely.
    Probably your product (even though it may cost or worth $20.000 to you) had a liquid value far below what you expected to get for it. Market conditions determine final sales price, not liquidation.com
    Once sold yo must ship it to buyer, no matter what the highest bid is. You must have agreed to it ( by signing a form ) before you listed your items, or they wouldn't feauture your product on auction.

  • Ok
      13th of Jul, 2009
    0 Votes

    OKC Auction Services LLC was founded to fill a need for many businesses that purchase items through Government Liquidation auctions. With the recent regionalization of services centers, GL is now shifting a large portion of the auctions to Oklahoma City, Oklahoma and Columbus, Ohio national warehouses.
    It is out business to coordinate with GL personnel, schedule, Pick up, pack / prepare for shipment, consolidate, weigh, warehouse for full truckloads, do inspections, and provide freight services for our customers, . We use our own assets (personnel, trucks trailers, forklifts, pallet scales, machine stretch wrappers, warehouses etc. and don’t farm it out to someone else.
    Please visit us at www.okcauctions.com or call 405-823-3744 to see how we can help solve all your Government Liquidations services needs.
    Regards,
    Shawn Freeman
    www.okcauctionservices.com
    Partner / Owner
    OKC Auction Services

  • Ch
      2nd of Sep, 2009
    +1 Votes

    So far I have 3 complaints against Liquidation.com.
    1/ I won a lot of 3 Refurbished Dell Inspiron 512MB 40GB Wifi XP
    What I actually go was 3 Dell Inspiron with cracked cover, no webcam, no wifi, 128 MB ram Windows 7
    I complained, they gave me $50 back

    2/ One action title said: 3 models Of different brand LCD Tv +more.
    The more was descrbed in the <> It had 7 models from various makers including the ones in the manifest. The pallet shown also had 7 boxes, and the weight on the pallet was 164 lbs.
    What I got was TVs in manufacturer boxes (as listed in the description) and one just thrown in a garbage box. The total weight of the three boxes was 34 lbs. I thought that was a perfect case of misrepresentation.
    They dismissed my complaint.

    3/ Right now I’m dealing with a case where I paid for 3 auctions, faxed them 3 labels for UPS pick up Aug 19. Every day I call the lady says she’s putting them in the truck today but never does.
    It has been 11 days and they are threatening to cancel the auction and charge me a fee for no pick up. That will be a nice $600, for them not putting the boxes in UPS truck.
    Today is Aug 30th had to get a lawyer call them.
    That has been the worse case of what I think is clear rules manipulations to generated cancellation fees

  • Cr
      24th of Sep, 2009
    +1 Votes

    So I am not alone, this company is dangerous in the online auction comunity

  • Di
      21st of Nov, 2009
    0 Votes

    Hello everyone, I have been looking for a legit web page where I can purchase items, but I have only ran into online businesses like liquidation.com, tradekey.com or alibaba.com and had only read really negative stuff on the internet, so who can give me a hand on who can I do business with ??

    Thank you !

    Dinando

  • Ba
      26th of Jan, 2010
    +1 Votes

    The thing about Liquidation.com is on occasion you will find items worth reselling. If your lucky, maybe even for a profit. The biggest scam they have going on is their sealed bid auctions. Anyone in their right mind should never ever bid on those things. Its a total scam designed to suck as much money as they can from the bidders. Also, it appears that they do have operations where they have their own employees bidding against buyers. If you doubt me, take a sneak peak at their operations and ask why they have all the computers in the back of the warehouses.

    If only one of their insider employees can help blow the whistle.

  • Ju
      8th of Feb, 2010
    +1 Votes

    Liquidation.com is not only a fraudulent company who takes part in taking advantage of Sellers and Bidders, they have a unique way of manifesting items. I too http://www.justteachit.com have been victimized by liquidation.com. I was the winning bidder on a few auctions and have had complaint on every auction I've won. My first purchase was Ed Hardy 3ch helicopters, New. The shipment arrived, two of the twelve items were badly damaged, one had Gum all over it and two were broken. My dispute was non conclusive which resulted in no type of resolve. Although I sent them pictures and a complete manifest of the items. My next winning auction was for books which had a few titles I actually wanted, but guess what? All the high valued items listed in the manifest were not included in the delivered product, again I went through the dispute process to be credited $2 and some change because it was based on a price per unit matrix less the variance, however I would not have bid on the auction at all had the auction been represented correctly. This was not the last time this happened. I bought yet another auction and happened to be the successful bidder, yet once the items were delivered, non of the items of any value were present. again I was refunded a minimal amount based on the outlined process. My contention to this is that, Liquidation.com is intentionally manifesting items onto auctions with hopes to entice bidders to take action on the auction, however by intent or poor quality control they are misrepresenting the auction and refuse to either send the appropriate items manifested in the auction or take the items back in total.

    I guess you really do get what you pay for.

    LIQUIDATION.com is in my opinion a poor example of a company with values, ethics or business savvy, rather looking to make a quick buck off of unsuspecting small businesses, who often times do not have the financial means to litigate.

  • Ho
      21st of Mar, 2010
    +1 Votes

    Ok so basically I dealt with this company once and once only a few years back. I like others was lured in by the prospect of a sizable profit from reselling individually good to great condition products that I was willing to pay big bucks for to buy a bulk size.

    I won an auction for 3 New Massage Chairs for a little under $2500. This is my exact invoice not exaggerated at all to show people what to expect:

    NEW STATE OF THE ART MASSAGE CHAIR
    Price per lot Total Amount
    $1, 600.00 $1, 600.00

    Buyer's Premium $80.00
    Shipping & Logistics $793.50 <--- Outrageous
    Grand Total $2, 473.50

    So an auction for 1600 amounted to almost $1, 000 EXTRA in just FEES!

    Oh and the worst part? One of the chairs was not new and was broken/defective. I didn't find this out until a buyer bought my last unit and complained. I obviously didn't know because I didn't open the boxes and left them sealed and intact. The buyer ultimately decided it must have been shipping damage whether from me to her or from the seller @ Liquidation.com to me and filed a claim on the insurance I luckily placed on the items.

    It is Highly likely the chair was already damaged to begin with as I am starting to suspect Liquidation.com is engaging in gouging customers and selling them misrepresented items for inflated prices while leaving everyone to pick up the mess they leave you and making a nice profit in return. I don't remember their polices anymore but the fact that you can't usually validate the condition of items before selling them as was my case probably prevents you from timely recourse with them with from other reviews I doubt would have been solved fairly.

    In the end I was glad I made it out without sinking and still pulling a profit but it was NOT what was advertised.

    I don't know how I would have been penalized if i refused the auction due to the fees being more than anticipated. Maybe I could have arranged better shipping but that is beside the point. Also why is there a buyer's premium if there is a seller's cut? They get 15% from them and 5% from the buyer! You'd think for the 20% they were already getting that would be enough but then they allow products to be misrepresented to inflate their percentage not caring about the condition of the lot.

    Hope I open up some eyes here, I never did business with them again after that transaction and don't plan to now that I know the swindle I can get pulled into.

    Don't be lured by the gains and not factor in the potential losses they will make you incur! Both stated and unstated.

  • To
      8th of Apr, 2010
    0 Votes

    ooh grate i buy items frist time there email back toxic4cash@gmail.com

    i hope not empty boxes its evin posted on ebay

  • Ah
      29th of Apr, 2010
    -1 Votes

    I dont agree with any of these considering my case

    My transaction number : 2063333
    My Auction ID : 3134987

    I have bought these items as new one and only on proper inspection some one would agree it's not new.

    I have opened my case with them and with a minimal 2 emails, as it is very hard to prove my case using photographs - but still they agreed and paid me my money + 5%


    I can only say that I might not be presenting my argument so rigorously as others but i can swear by liquidation.com service . yes initially was bit frustrating as you get automated mails. but look at the magnitude of their transactions and give some time .


    Being patient + 2 mails is what it took to get back my 916 USD

    Thanks a lot

    --Ahmed Hussain
    I wish i could leave my email address here (cant afford to )
    ping me on skype : ahmedyo

    land line : 909 646 3536

    Thanks

  • Jo
      7th of Jun, 2010
    +1 Votes

    Liquidation.com is a fraud and I say we should unite in a class action lawsuit against them. I´m truly surprised that the FBI lets them get away with all the scams, but then again, maybe people only complain here and online instead of where it counts (FBI office).

    Ahmed, tell the truth that you are a liquidation.scam employee or a seller on that scam site.

  • Jo
      13th of Jul, 2010
    0 Votes

    As the old saying goes, If it seems too good to be true, it probaly is.

  • Fu
      4th of Aug, 2010
    0 Votes

    I bought a lot of 1500 bras from Eternity forever. I won them for 400 and something but paid $542 w/shipping etc. The pics he had posted were great...however, he did not state whether the sizes of the bras were in English or what. That is another HUGE problem with the site...you cannot ask the seller a question and you can't leave them feedback so they are free to sell any piece of crap knowing you can't do anything about it. So anyways, in these pics, they look wonderful. I'm thinking, "Wow, I paid like 30 cents for these and will be able to sell them for 8-10 bucks at least.
    So...they arrive...the sizes are all in chinese and japanese but even the ones that say the same size there are huge variations. No way they are the same size.
    The worst part...they are all falling apart and the workmanship and sewing is absolutely horrible. They left huge pieces of fabric hanging off everywhere, they didn't trim up anything...it looks like they stopped halfway through making the bras and said, "Okay, that out to do it. " So now I have 1500 of these things that are ABSOLUTE trash. The weird thing is is that I bought some jewelry from the same seller, and I was very very pleased with that. Paid about $2 a piece and can resell for 10-15 at flea markets. At craft fairs, maybe 20-30 as they are natural gemstones such as turquoise, etc. So from now on I will steer away from any clothing that seems to be made in china. I'd like to buy some of the thongs they have but I'm worried they will also be horrible pieces of crap like the bras.

  • Sa
      19th of Aug, 2010
    0 Votes

    I recently saw your posts about liquidation.com. I've had a VERY frustratiing 4 weeks trying to collect my goods from them.
    Just a few weeks ago, I purchased some goods from their site, it was supposedly shipped out, was sent back to them due to an illegible address and then was 'lost' in their warehouse for the last 4 weeks.
    I tried several times to get an answer as to where my goods were and when I would be receiving them. all I got was 'we've located one box and are waiting to locate the second box so we can ship them together. We;ll have an answer for you by the end of today'. I never received an answer the same day, no one ever called me back ever, all I got was emails saying they were doing their best to locate the goods.
    Earlier this week, I happened to be browsing their site again and saw the same merchandise from the same private seller with the same amount of items in the lot, back up for auction. This really pissed me off. The items I purchased were a lot of brand name equestrian riding boots and if there was more than one lot of this stuff, what they should have been doing is sending me the second lot and once they found the first lot, relist those. But they didn't, just kept telling me they were still looking for it. When I called this week irate about the whole thing, same answer. Today I called and requested my money be refunded in full. I was told the refund request would be processed in the next 24hrs. Because I am from Canada, I could not pay by credit card but had to pay by wire transfer. If I had paid by credit card, I would have called my credit card already for a chargeback to them because I paid for goods I did not receive. So now I have to wait for a refund by cheque. It will be interesting to see how long this takes to get to me.
    As far as I'm concerned, this type of activity is fraudulent, advertising goods selling them, not sending them and re-listing the same stuff after telling the customer their auction is lost. Fraud. If you can give me any places I can file a complaint to I will gladly do that. Their customer service is terrible, the way they handle their business transactions is fraudulent in my case and I get really irritated trying to do business with businesses who aren't on the up & up.
    D.Harrold
    Canada

  • Di
      9th of Jan, 2011
    0 Votes

    The big fraud going on on Liquidation.com is not what you guys complain of, but the fact that it seems liquidation.com is actively "Up-bidding" their own products and charging "Logistics" fee for "logistics" that they are not "explaining or providing"

    On the first point, I spoke to a "disgruntled" ex employee of theirs- a fairly level headed guy but not someone I would drag before a jury due to his brashness, and he alleged that they actually have their own guys as well as the actual sellers bidding up the prices on these items, which is why they keep getting re listed. He said there was a recent scare within the company when they thought they were being investigated so they stopped doing that for a little bit, but as soon as they realized no one was bidding on items and they were selling in a free market for 75 - 99% off their reg price, loosing money for sellers and the company alike, the resorted back to doing that. So you will see an item get sold, and then re-listed 5, 10, sometimes even 40 times or more. Both the company and their sellers are being allowed to bid up the items, which is fraudulent. I once asked one of their customer service guys why a refrigerator I saw listed had sold 4 times prior to that auction, and even gave him the 4 different auction ID's showing the item's photo exactly the same, and now the item was yet again re-listed for a 5th time and got no real response. To me that is the biggest scam on the site. If you doubt me, check out their video game auctions for a week or two. You will immediately see this there as it is a popular item class. You will notice PS3 packages that get sold for allegedly $800 or more get re-listed every 2 weeks or sometimes a month later for $100 starting bid, even though they are "salvage" . I really don't buy the explanation that people are simply not paying for them.

    For the most part I get 50/50 success with wining auctions and the condition of items claimed on them. This is another area of contention with the site. They tend to know what the problem is with these items, and still list them as "returns" when they are clearly salvage, especially electronics. sometimes even their own description clearly states the items are salvage, but they will list as returned so as to get more bids.

    Last of all, their shipping prices for small items are nothing short of daylight robbery. They will add $40 to ship an item that you can ship for $4 and then mark it as "liquidation ships only", basically telling you you cant buy the item for the discounted price unless you are willing to pay the exorbitant shipping cost. and when you finally receive the item you find that they only paid $4 to ship it, but you weren't charged a "handling" fee, it simply charges a "shipping and logistics" fee but makes no distinction what the cost of "logistics" or what sort of "logistics" you are paying for - where did the other $36 go? - Another great area for class action lawsuit and I have several good examples of transactions where this happened
    Personally I give them a 1 out of 10 stars for honesty - Listing discrepancies, unreasonable shipping costs, and up-bidding items are all fairly clearly going on their site.
    for customer support I would rate them 4 out of 10: generally they have been quick to respond and have significantly improved (if you can call it that) in their responses. It used to be before these guys would talk to you with utter disregard for respect, and would be reprehensibly accusatory in their tone. I had a floor manage one time tell me that if its listed as a "returned item" even if its obviously and visibly a salvage item, they are basing that on the fact that the original buyer "returned" the item (LOL). I was flabbergasted by the utter disregard for the most basic common sense then. But it has improved.
    For item condition I would give them 5/10 - Its a crap shoot. Visibly their electronics that are used or returns tend to look great, until you actually try to use them or sell them. Seller be warned. If you buying to sell on eBay you better have a good electrician or electronics repair guys handy to reinspect and repair defects before you list. if you don't, your feedback rating will go in the toilet selling these things on eBay without testing them yourself. I made the mistake of listing almost 100 electronic pieces on ebay and finding out the hard way. I ended up closing my ebay account that was at 500+ feedback with 100% positive after that, because I ended up with nearly 30 negative feed backs over the Christmas holiday since these items sold like hotcakes at the discounted prices, only to get returned with negative feedback fro one sort of malfunction or the other that was not specified in the item description or visible during testing. sometimes items will fail a week after the buyer has used it, so you have no way of seeing this when you test it.

    If you will buy anything from them I would stick to New items only and even then be careful. I bought Christian Audigere T-shirts from the site only to find out from my friend that owns a department store that they were all Fakes even though they were advertised as authentic. it was pointless dealing with their customer service as I found out nearly a month after taking receipt of the items.

    I have had some success with the site, but more failure than success. If they were more honest they would be a great site, but as we know, honesty sometimes isnt as profitable for a business. Just be carefull as you use the site. I think its great if you are buying for your own use, but for resale, well, buy at your own risk.

  • Ah
      15th of Jan, 2011
    0 Votes

    John,
    Now after looking at so many complaints here, this is what at best i can attribute was different in my case
    1. Credit card used was from ireland (my friend paid)
    2. the 5% which i thought i got was essentially forex conversion difference .

    No I am not an employee, neither i use liquidation any more .
    my above comments were true representation of what i felt when i got my money back. (Now after so long and so consistent complaints, all i can say is - dont take my words as advocating liquidation.com )

    But i Still sincerely cant conclusively tell, why was my money returned.
    I have no idea and just guessing .

    Thanks and Sorry .If i misled

  • Dj
      26th of Jan, 2011
    0 Votes

    I sell on liquidation.com and have never had any problems. I have been selling for over a year and do not have one customer dispute and I have a repeat buyer rate of over 30%. You are not allowed to bid on your own items. There are also honest seller out there too. I list the best description as possible so the customer knows exactely what they are getting. I had to provide liquidation.com invoices from the store where I purchased my items to show they were authenic. I'm sorry you have had such bad experiences, unfortunately, you usually only hear the negative, not the positive. They have had 1.8 million online transaction.

Post your comment