Lincare Medical Equipment / cust serv / return of equip
Delivery was prompt and set up went fine but delivery driver tried to get me to pay him a $35 'fee' that he couldn't explain what it was for. When i questioned him about it, he said never mind and set up the needed equipment and left. Kudos for his being here on a weekend but bad business to try getting paid over his normal fee / rate that the company pays him for. Delivery is his job, and his pay comes from medicare paying for the equipment 'prescribed'.
Also, pick up is nearly impossible. Called this morning. . . Bed and wheelchair no longer needed as mom is at a care facility as of yesterday. When i called them yesterday for pick up, they said the soonest 'might be tues' but i would have to call in the morning to confirm that. Called this morning. . . They said this area is serviced for pick up only on thursday but they 'might be able to get someone here sooner'. Driver (Not same one as was for delivery) came at 4pm. . . Said his truck was full and he had to unload, would be back. He called me 5 minutes later to say he would be back later tonite, with no specific time or even a near time. (In the 5 minutes he was here, he mentioned he had only been employed a week. Oh this explains a lot) at 7pm i called the cell phone the driver / kid had called me from. . . No voice mail had been set up. Called office. . . No one there knows what kid came out and they doubt a pick up can be done today but would take my number for a call back. They weren't even sure if the call back would be tonite or tomorrow and no one of the 3 girls i spoke with on phone could tell me if equipment would be picked up tonite or not. Funny how when medicare is paying the bill, theres no rush to pick things up. I will be calling medicare in the morning to alert them to this little scam for extra pay. This is out and out fraud to the government. Also, i will not be responsible for paying any extra days lincare bills either to me or medicare. This is wholly on lincare. Not a reliable place apparently. Certainly not trained in customer service in the least.
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