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Lidl Digital International
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1.0 8 Reviews

Lidl Digital International Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Lidl Digital International at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Lidl Digital International reviews & complaints 8

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2:58 am EDT
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Lidl Digital International Offer availability

Paphos tomb of the king's road store never has the food offers, always plenty of overpriced clothing and other goods. Went to store for opening and didn't get a single food offer! Only item on offer I got was kitchen knives. Also it never has any cat food, especially the the 4pack of cat mousse, treats, 6 packs of tinned food, pouches, biscuits and litter, in fact the whole range! Dog section is always full. Don't you like cats? Ask the management and all you get is a shrug of the shoulders. I know what I'm talking about as I am an ex supermarket manager with 20 years experience, as we used to say, don't give me excuses give me solutions! Deplorable service!.

Desired outcome: Stock availability

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4:17 am EST
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Lidl Digital International Return of boots

Bought a pair of boots from your larnaka store, they did not fit, so imeadiatly returned Them, only 30 mins later, unfortunately my 76 year old husband had lost the receipt, thinks he put it on the shelf as we were leaving. The manager told us we needed the itemised recite, my husband only keeps the card receipt for his banking. He did look for the receipt in store, and was very embarrassed, I was embarrassed for him, then he left. We now have a pair of snow boots that don't fit, can you help us please, my husband is reluctant to return to the store, thankyou

Desired outcome: Just our money back or credit

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7:44 am EDT

Lidl Digital International overcharging

I am an English visitor. I have just returned from shopping at your store in Veliko Tarnovo. After unpacking my groceries and checking the reciept, I noticed that I was overcharged. Among other things, I purchased 6 cans of Baked Beans. But I was charged for 15 cans. How can this happen? Something is wrong, either with your staff, or with your checkout.

This was sent to hotline@lidl.bg - Along with my reciept.
I recieved this in reply - We would like to offer you a refund to the value of BGN.

No mention of how much refund...

When I queried this, I was told that the manager is in the shop now.

Am I really expected to rush up to the shop to collect my refund (of whatever it is) right now?

I have already been inconvenienced enough.

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7:22 pm EDT
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Lidl Digital International falsely accused of damaging stock item for gain

Visited Lidl's Port Talbot store to purchase a long reach hedge trimmer. Found only one was left on display, which had been opened, parts removed and put back incorrectly, and the packing box was torn right across the top.

Not wanting that item in case damaged or parts missing, took to the checkout and showed the operator the torn box, and inquired if any more were in stock. Not being sure, he called a manageress on his system. When she arrived, I showed her the damage and inquired if any more were in stock, and she replied that there weren't. As I needed the item, I inquired if I could have a small discount due to the damage on the box, and because it had been opened etc. She refused this insisting that the item was new, and it was up to me whether I wanted to buy it or not.

She subsequently then stated, a number of times in front of customers and staff member that she had seen me rip the box in any case (suggesting I did it to get a reduced price).

Appalled at this totally false allegation, I later made a complaint to Lidl Customer Services (CS), and was told it would be looked into, and dealt with within 14 days. After 14 days had heard nothing, phoned CS again, who apologised, saying that the as regional manager had tried to contact me but didn't have my phone number. CS persuaded me to give them additional time to deal with the complaint, and I agreed to another seven days. I provided my phone number to enable the regional manager to get in touch with me.

Over a week later, again still not heard anything, and phoned CS again, who again apologised. They said they would contact the regional office to ask them to phone me the following day to discuss the outcome/progress of my complaint. At the end of the following day, again still not heard anything, so am instigating a legal action against the manageress for defamation and stress caused. I initially advised CS that I would be satisfied, as a resolve, to receive a written and verbal apology from the manageress.

I only know the first name (Nicola) of the manageress, from her ID tag, and ideally will need her surname for my claim to be delivered. However, CS will not disclose her surname to me. The claim can still be delivered, but easier if the recipient's full name is known.

After the initial encounter in the store with the manageress, I did later purchase the item with the torn box etc, as I needed the garden tool, and also to use in evidence, in case the matter went to court.

Two points come to mind in this case...

1.
I showed a check-out staff member the torn box etc before the manageress was called

2.
If the manageress seen me tear the box, as claimed, it must have been before I took it to the checkout, and so why didn't she approach me about it then, ie. on seeing a customer deliberately damaging a store item. Also, why she didn't alert store security. The answers will come to light in court.

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Update by theonlygee
Sep 19, 2019 8:12 pm EDT

Read the complaint... I was ready to accept an apology, not a monetary settlement. My court action will also ask for an apology as a settlement. If you can't leave intelligent and mature comments, please go elsewhere to be a nuisance.

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6:50 am EDT
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Lidl Digital International absence of workplace sexual harassment policy

"Mild" instances of sexual harassment are rife in the workplace, especially in countries like the Czech Republic.

EU legislation, defining sexual harassment and outlining steps for fostering appropriate workplace behaviour, has been implemented, and the European Working Conditions Observatory (EWCO) reports that a number of companies have established a workplace code of ethics. Czech public officials, however, largely consider “mild” sexual harassment—in the form of degrading remarks toward one's female co-workers—a non-issue. Czech public officials do not generally know how to deal with more “severe” sexual harassment, or bullying for that matter, because they do not recognise it for what it is. Moreover, there is a great resistance to change, and absence of change management, so it’s a waste of time pursuing any kind of action via Czech line managers. What is surprising, though, is that Germans don’t seem to be much better than the Czechs!

A simple enquiry to Lidl Germany about reading Lidl’s workplace sexual harassment policy turned into drawn-out correspondence lasting several weeks, until present, with Lidl never acknowledging that they actually have a workplace sexual harassment policy. Most truly global and progressive companies have their policies, including the aforementioned one, on their company website for public access.

A final statement from Lidl:

"Our company expressly dissociates itself from any kind of violence or repression including sexual harassment."

The above statement is a disclaimer (not policy) and seems to suggest Lidl is not legally responsible for any violence or repression, including sexual harassment in the workplace.

But according to EU/German legislation, it is Lidl’s responsibility and obligation to protect their employees against sexual harassment in the workplace. They should have a workplace sexual harassment policy, and this policy should define mild and severe forms of workplace sexual harassment. It should also outline preventive measures, and measures and sanctions against harassing persons. Their employees should be informed the law, and victims of sexual harassment should be entitled to complain.

If they do not protect their employees against sexual harassment, the employees are entitled, by law, to stop work, without loss of payment, for as long as Lidl does not care for their protection.

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4:54 am EDT

Lidl Digital International Inexistent offers

Lidl Cyprus repeatedly advertises items as weekly or daily offers which are inexistent even if you go when the shops open.
Today I saw a silvercrest portable charger. The store opened at 8:30am and I have visited the store at 10:00am.
I was informed that the item is sold out. I have visited another store 10 minutes later and I was told the same thing.
This is not the first time happening with Lidl company.
This practice is against European Union regulations which do not allow a merchant to have an offer without the appropriate stock to cover the offer dates.

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Bigvicki64
, US
Jan 12, 2022 4:01 am EST
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Hello, I have just been to your store in larnaka, I bought a pair of snow boots€19.99, unfortunately my husband threw the itemised part of his recipe away, he only keeps the card receipt for his banking. The boots did not fit, so we returned to the shop 39 mins later, they had no bigger sizes.my husband looked for the receipt in the shop, but could not find it, I am very disappointed with the service, the lady on the till was the same person who served us 40 mins before. I now my husband should not of thrown the receipt, we will not do it again, can you help me please .

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AlexPerlman
Sotira, CY
Jan 26, 2021 2:41 am EST
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I am living in Cyprus for more than 3 years and I like the commercial concept of Lidl - selling good quality for less, without spending much attention on organizing and presenting the goods.
However, after extensive shoping in different shops in Cyprus, including Lidl branches in Larnaca, Protaras and Paralimni, I can testify that without any doubt, the "winner" for THE WORST SHOPPING EXPERIENCE title belongs is the Lidl branch in Paralimni.
The ruling atmosphere in the shop is mostly of angry, rude and unpolite employees, shouting arround, not answering any questions or complains, driving their carts without any attention to the customers as they work in a warehouse, not in a decent shop... Almost at every visit I have encountered unpleasant incidences such as refrigerator shutters being "automatically, accidentally" closing on me, hitting me in the head while picking up goods from the fridge, cashiers totally ignorant or unwilling to speak English and ignore your questions or requests, store manager who have never apologised to me and started shouting in Greek after I have complained about the fridge incidence and many more.
I would rather go to a different shop to avoid being in the stressful and unhealthy atmosphere of this store...

Alex
[protected]

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4:41 am EDT
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Lidl Digital International Expired Food & Toiletries

The following products were bought from various LIDL outlets in Malta. They were expired, despite having a correct, valid expiry date !
Cashew nuts, found soft, without flavour
Floreyals wet baby wipes found completely dry !
Fresh / whole chicken turned to green after two days !
Philadelphia type spread, also turned green with mould and similar substances !
Rumours has it that LIDL Malta has no proper storage facilities and products are kept in the sun !

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1:21 pm EDT
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Lidl Digital International False advertising

Hi! I never tought that Lidl will do something like that, it happened twice in a week (13/09/11)
-first, with the strawberys, were priced at €2.49 on the shelf and at the till I was charged €2.99
- second, with some yougurts which were priced at €0.25 on the shelf and at the till I was charged €0.39

So customers be aware when you shop in Lidl, check your receipts!
This happend in Kilkenny, Ireland, Jhonswell Rd

Thank you!

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Contact Lidl Digital International customer service

Phone numbers

1800 201 080 +49 800 435 3361 More phone numbers

Website

www.lidl.com

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