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T-Mobile USA Customer Service Phone, Email, Contacts

T-Mobile USA
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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T-Mobile USA reviews & complaints 710

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Newest T-Mobile USA reviews & complaints

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11:08 am EST
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T-Mobile USA international calling

First of all let me start by saying that T-Mobile Customer Services is the Absolute Worst, Second of All their Signal Quality is a Nightmare.
With that said, I recently made a phone call to Chile, duration of Call is 22 Minutes, Charges $66 plus Tax and Fees $76.58 that is $3.58 per minute.
I have never seen or heard of this Rate Per Minute.
I just wanted to know, who regulates these rates, and how can they get away with these rates. I called and spoke to a supervisor Jake, instead of listening to me, he began lecturing me on the charges and speaking over me rudely.

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11:12 am EST
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T-Mobile USA scam artists!!!

TMobile offering lower rates than Verizon is the biggest scam on Earth! We switched from Verizon to TMobile because we got misled by their third party sales representatives. One month later we realized that was the biggest mistake we've made. The cell phones did not have the coverage we were promised. Internet was terrible. We were told that the IPhone were were getting was going to be IPhone 8 while we got IPhone 6 (a device we already had from Verizon).We contacted TMobile several times requesting cancellation and a final bill. 4 months later we are still billed for devices that have been moved back to Verizon and no final bill was ever sent to us. I lost one of my phone lines because TMobile customer service representative had no idea what they were talking about or what they were doing while requesting a cancellation.
I would never ever recommend this company to anyone! This service was just a plain rip off from day one!

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5:54 pm EST

T-Mobile USA refund

Hi,

I have change my service to tmobile. While my monthly bill would've been a lot better than another cell company, but the service or signal did not work where I live. I've have the acct for less than a week. During that time I called tmobile a few times about the signal, I was told to give it a couple of days. Finally, I canceled my acct and went back to my old cell ph company. Since the end of July 2018, I've been requesting my refund of almost $200. I called almost each weekend and I emailed the manager who never emailed me back. I feel like they ripped me off and I'm so frustrated with them.

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11:43 am EDT

T-Mobile USA credit promised

I was asking for assistance due to my phone had a software issue and I wasn't able to take calls. I wasn't able to pay the amount needed to get the phone fixed so T-Mobile offered to give me a credit of $100.
I told them I still didn't have enough but they said that that offer would still hold and I could claim it when I saved enough money to pay for the repair.
I had a unusable phone for weeks until I was able to save up and pay. To my surprise due to the newer generation of phone release, my repair amount dropped in price. I was not only to pay $100, this was awesome. I paid the repair amount and then I called T-Mobile to claim my credit and they stated that they were not able to credit me the promised amount anymore. I have the transcript of the conversation where they agent gave me an amount not a % dependent on the charge and they still refused to help. They said that I should be grateful that they are even crediting my anything at all and that if I was with another carrier that I would have not been given any courtesy assistance.

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David McKnight
, US
Jan 10, 2019 8:53 pm EST

Stop! If you're considering switching to T-Mobile Carrier Freedom. If you switched from T-Mobile to another carrier and decided to switch "back" to T-Mobile, take heed. Last year I switched 4 lines from T-Mobile Carrier Freedom to Sprint which included 3 iPhone 8 plus's. After several months I was not happy with Sprint and decided to switch back to T-Mobile. T-Mobile promised me up to $650 per line to cover the cost of the phones owed to Sprint, at which point I received new phones from T-Mobile. I paid Sprint the $2300 owed to them for the cost of the phones assuming T-mobile would honor their deal to reimburse me up to $650 per phone to make the switch. When I presented T-Mobile the closing bill from Sprint, I got the "Oh, you had the Carrier Freedom plan within a two year period, you do not qualify for the $650 per phone deal". I will recover none of the $2300 I paid to Sprint from T-Mobile. Needless to say I'm not a happy camper. If you're considering switching, maybe you want to consider another carrier. They don't want to pay you.

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7:41 pm EDT

T-Mobile USA unauthorized debit card charge & unethical behaviour

TIMELINE
04 August, 2018: I purchased a TMobile sim card [protected]). I was informed at the point of purchase that I had 14 days to return the sim card and not get charged the monthly bill of $60+.

13 August, 2018: I decided to discontinue the use of the sim card after 9 days and I called TMobile to cancel the service. After about an hour trying to convince me to change my mind, the customer service agent informed me the service would be cancelled and I would not be charged for the cycle of 06 August - 06 September, 2018. Thinking I was done with the sim card, I tossed it aside.

01 September 2018: I was surprisingly debited $61.54.

02 September 2018: I inserted the TMobile sim card into my phone, and I was shocked that the sim card had reception even though it was supposed to have been cancelled three weeks earlier.

02 September 2018: I called TMobile and, after almost an hour of waiting, a customer service agent finally answered and I complained about the unauthorized debit.

After explaining my situation, I was again promised that my number would be cancelled; I was also promised a refund. I was then transferred to the unit that handles cancellations.

I had to explain myself all over again, and the agent I spoke to tried to explain to me that the 14-day policy was only applicable to devices and not sim cards. I told him repeatedly that nobody had ever mentioned this to me, because I specifically asked at the point of purchase and the two customer representative agents I spoke to before had promised me I wouldn't be charged and I would be refunded respectively.

It was while speaking to this agent that he canceled my line and the call was disconnected.

SUMMARY OF COMPLAINTS
1 . Before purchase, I was told at the point of purchase that I could return the sim card within the first 14 days; after purchase, 1 of 3 agents I spoke to said the policy did not apply to sim cards.

2. Point of purchase agent and different customer service agents provided me with different interpretations of TMobile's Return Policy.

3. I was promised the sim card would be immediately cancelled the first time I called TMobile about it but, without my knowledge, it wasn't done.

4. I was debited $61.54; if I hadn't discovered this and called TMobile, I would have been billed for successive months even though I had already stopped using the sim card after 9 days only.

5. While I was talking to the TMobile agent, he cancelled my sim card and the call disconnected, thus cutting me off mid-conversation and preventing me from airing my grievances; I found this very discourteous.

6. Two customer service agents promised me that I would not get charged and that I would be refunded respectively when it was outside of their jurisdiction to do so.

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8:40 am EDT
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T-Mobile USA unauthorized credit card charges.

Like so many others who have made complaints, I, too, have nothing to do with Vesta T-Mobile, but they have charged my credit with an $89 charge for top-up service for a phone number which is not mine. I disputed the charge on my Citibibank Mastercard, but the charge was eventually upheld in V T-M's favor. The "merchant's" bill was attached to an e-message from Citibank showing the bogus charge and phone number. I had to then sign an affidavit swearing I gave no permission for this charge, attach supporting documentation, and mail it to Citibank. Not only is it angering to imagine this cybertheft, and equally alarming to Google Vesta T-Mobile and see endless webpages devoted to their fraudulent activities and have to draw Citibank's attention to what they need to wake up to, but then to have to jump through hoops signing affidavits and jumping through hoops to get them to accept it. Still don't know the outcome, but it better be in my favor! Needless to say, anyone who does business with this bogus company must be a laugh at a used car lot!

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9:49 am EDT
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T-Mobile USA unlocking my phone

Just wanted everyone to know how T-Mobile treated me.
I decided to switch phone companies, when I went to the new company they told me that my phone was locked. I went to T-mobile to get my phone unlocked. The first store I went to refused to help me, the 2nd store told me I owed a total of $330.00 and it needed to be paid before they could unlock my phone. I paid the entirety of the phone off. They told me that I was going to receive a code via email within 24hrs of paying the phone off. I waited 48hrs and received no email. I then called T-mobile and they told me I owed another $105.00 and in order for the phone to be unlocked it needed to be paid. I argued with the woman who kept changing the price owed so I finally caved and just paid the $105.00, but only after I was promised my phone would be unlocked today. They told me I would get a code by email in another 24 hours. So today I waited for an email but once again did not receive one. I called them back again and the guy I talked to told me it would be 2 weeks before I get the code. I asked to speak to his supervisor and he refused to let me talk to the supervisor and hung up on me So then I decided to go to the T-Mobile store located in Pueblo West where I was once again treated awful. I told the young guy working there that I have a business to run and he then told me it was my fault and how could I put my business in jeopardy? I was completely mind blown by his words and just left .I own my phone and T-Mobile is refusing to unlock it. This is the worst company I've ever dealt with. I am now 4 days without a phone and counting...

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4:14 pm EDT

T-Mobile USA lg stylo 3 battery bl44e1f

When I first purchased an LG it was 3 years ago and I got the original LG Stylo. I liked it so much that when my screen broke, I upgraded to the Stylo 3--biggest mistake I have ever made. While my original LG is still going strong with a cracked screen and all, my Stylo 3 started doing this weird reboot thing every so often, eventually it got to the point that whenever it came on it immediately shut off again. However, the battery said it was completely charged so I thought something was wrong with the phone. When I went to T-mobile and told the guy what was wrong, he said it was a reboot loop, so he replaced it with my warranty. Little did I know that the warranty only covered the front facing of the phone, not the battery or the back casing. I even asked the guy if he thought there might be something wrong with the battery and he didn't seem to think so. So, I lost more than 200 pictures and several new contacts because my phone wouldn't even start properly. So, my phone was replaced, but I still had the same problem with my new phone. Now I am talking to a new guy at T-mobile and he says, "It could be the battery" So, I ask him for a new battery, and check this-- they stopped selling batteries. So, I go to batteries plus and they don't have one and want to charge me $40 for a new one to be shipped. The worse part is that this battery is less than 6 months old. And then I learn that some of the Stylos were having issues with their batteries. If this is the case, why wouldn't it be covered under warranty? Also, why doesn't a cell phone store have cell phone batteries? Also, why the hell would my battery be bad after 5 months, when my old LG battery is still going after 3 years? This is BS! and I think everyone should know what a scam this all is. Not only did I have to pay $50 dollars to get my phone replaced under warranty when it was stolen, but then again $5 when it wasn't working, and they still didn't fix the problem! I think I am gonna go back to Samsung.

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7:38 pm EST

T-Mobile USA annoying male voice in greeting. ordered item didn't arrive on promised day. awful hold music.

annoying male voice in greeting. ordered item did not arrive on promised day. awful hold music.
too loud country music. staticky. ear piercing. too long.
phone rep located my order via phone # i'm calling from but refused to give order confirmation without me saying my address to tell me if order arriving. they haven't said my address so there's no way i can steal anything. but it IS hassle for me to give my address.

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5:45 pm EST

T-Mobile USA phone line

T-mobile is the worst company I've ever gotten service from. I paid for a phone plan that was totally deceiving. Everything that was included such as unlimited data AND a working line, was not.
I initially called a few days into my plan to complain and I talked to people who hung up on me CONSTANTLY. It was hell, they'd ask all these unnecessary excessive questions to waste time, and each representative asked me a different set of questions. Some didn't require my name at all. Some wanted my name and last name. Most asked for my phone number, others - when I provided my number before being asked, would shut me up by saying they already know thanks to their caller ID. I initially had a $45 plan for a fixed amount of data, which wasn't working. Thankfully I was staying across from a t-mobile store so I could go in in person. The employee witnessed my lack of data for themselves, so they compensated me with an extended month and upgraded my plan to a $75 unlimited data plan. That's good customer service - satisfied the customer at hand by giving me a free month, but got me to pay $30 more than my initial plan the following month with the new upgrade.

Just like connecting to public WiFi when it shows full bars but doesn't load a thing, my paid for data provided by t-mobile wasn't working. After my upgraded plan, I never had a problem. Full speed too. I even relocated to canada for two months and it was still working perfectly fine. I have roam like home, so no extra charges. By default my phone will connect to whatever Canadian provider's reception I can catch best wherever I am. So it alternates. Still, it was working perfectly fine. Until I paid my new cycle of November, my data stopped working again, I went through hell on the phone with customer service. I got transferred constantly and hung up on. Sometimes it was 30 mins into the conversation, sometimes 2 hours. Nothing was ever noted on file so I'd have to re-explain from scratch constantly. Each representative would cut me off. Never answer the actual question they're being asked. When I became more pushy by asking why they weren't answering the real question, they would try their best to STILL answer without a real answer. After paying for unlimited data which didn't work, I got compensated $30. If you really think about it, that is not compensation considering my initial plan with a fixed amount of data was $45 which is $30 under $75 (my current plan). You can either look at it as the days I have left on my cycle as a fixed amount of data, or scroll up to when I mentioned complaining about lack of data with my $45 plan when I got compensated an extended month. Either way, I didn't actually complain about being given only $30 off my plan for data compensation. I was content after the hell they put me through. Then, my whole line stopped working! Meaning-I could not receive or send any SMS or calls. An even bigger issue than just having no data. This went on for about 4-5 days. I kept calling about it and still got hung up on. I was furious. They told me it was transferred to technical support and they'll figure out the problem within 48-72 hours although it might take longer. That was never noted on file! Two days later it worked and after going through hell with them on the phone, I didn't call back. Though it should have been noted and I should have gotten additional compensation.
My biggest pet peeve is taking time out of my day to call any customer service, or complaints. It's an unnecessary useless process that never actually gets any attention let alone dealt with. But then my bill cycle ended and I called in, got hung up again. Then spoken to rudely by a supervisor who didn't let me speak at the end to clarify. He told me that my account has been credited 3 times which was false. I tried to clear it up and he told me further requests for compensation will result in termination of my account. Incredible. The TWO times I did get compensated was only right. The first time it was not requested, I simply showed the employee and he saw for himself and compensated me. The second time I called to fix my data and actually offered to pay whatever the fee was to have a fully functioning plan for the coming bill and compensation for the "active" cycle at hand.

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10:30 pm EST
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T-Mobile USA using my personal information

On November 29 I went to the t mobile store in city heights of San Diego.

I wanted to open an account. They told me that there was another account with my social security number but not my name.

Someone committed fraud and they can not release any information. The location is on Fairmont Ave

Manager is named. Angel

So. I have to spend money to freeze my credit report and let my information get stolen.

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4:57 pm EST
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T-Mobile USA fraud charges

I recently change phone service due to your tmobile overcharging me for many different things for over a year. Prior to October of 2016, I was on a monthly plan of 80 for two line and 20 for an additional line I also paid for insurance for one phone and $20 for faster internet. On October 2016, my phone broke and I walked into a tmobile stone one of the customer service representative told me they were running a special and that I would get an extra free phone along with a J7. He confirmed several times that it was free phone and 0 charges regardless of any termination. And advised me that I would only get charged $7 or $10 dollars for your new J7. I also confirmed that I would keep the same monthly plan rate for the same amount of less than $150 dollars for the 3 lines new phone and added charges. He confirmed not once but twice. I explained that I was on a fixed income and would not be able to pay more than $150 monthly, and I did not need an additional line. The rep again confirmed and promised that yes my bill would be under $150 a month. I had my son and a friend as a witness. Since then my bill increased and never was able to get back to my original plan. Most recently Tmobile hired staff who represent themselves as experts and do nothing to work with the customer, The worst customer service I have experience. Verizon is now offer the customer service Tmobile once offered. Sad to see that change with Tmobile.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 1:26 am EST
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Do you have any of the original paperwork you signed? Is it available online by chance?

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7:12 am EDT
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T-Mobile USA service cancellation

Date of the incident:
10/25/2017

Description of the incident:
I tried to cancel one of two lines attached to my T-Mobile account, over the phone (611), without success. I spoke to 5 different representatives, and no one could solve the problem. The last representative shared her credentials with me: Len A, employee number [protected].

I'm currently living in The Netherlands, and am not able to go to a T-Mobile store in US to cancel the service. This means the only option available is to (try to) do it over the phone. When I spoke to all 5 representatives, I provided the last 4 digits of my Social Security Number, but when they asked about the PIN code created when I opened the account (three years ago), I couldn't remember it. This seems reasonable, especially when it comes to a PIN code you never use during your lifetime as a customer.

They tried to reset the PIN code twice, and in fact I received two new PIN codes (first 3153, then 1093). However, they still couldn't access my profile in order to proceed with the cancellation I was requesting.

No representative could provide me with a feasible alternative to the problem. On top of that, T-Mobile employees kept insisting that the only way to have the line cancelled was to fly back to US (really?!) and make the cancellation in a T-Mobile store in the US. Not sure if it was a bad joke or if it was for real, but just in case: The Netherlands is more than 4, 000 miles away from the US!

Since I'm not willing to spend €1, 000 in flight tickets and am not willing to take 2 days-off at work to follow T-Mobile guidance so as to solve this bizarre problem, I will stop paying T-Mobile bills from now on. This seems to be the only option available at this point.

Finally, because T-Mobile coudn't care less about their customers, they don't even have an e-mail for incidents/complaints! Reason why I'm using complaintsboard.com to make the incident public and to protect myself against late payment fees (or whatever fees) T-Mobile decides to charge in the future.

T-Mobile: what a shame! You should try to improve your CRM processes ASAP. No company with such a poor customer experience survives in the long run. Good luck!

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10:01 am EDT
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T-Mobile USA billing

We as T-Mobile customers deserve batting from T-Mobile and the representatives we shouldn't be over build and made to seem like we deserve it if T-Mobile isn't going to listen to all our grievances we should all go to Sprint and if anybody has had a problem with Anthony Montana and his supervisor chaven Moncous for there unwillingness to help with our problems as customers to T-Mobile I think that Sprint would be better than this people who take our money and treat us badly

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10:50 am EDT

T-Mobile USA mobile withdrawal from my bank account

Fraudulent and unauthorized withdrawal from my checking account using T-mobile.

When logging into my online banking, I noticed an unfamiliar charge. A T-mobile device was used. The name Saundra Mendez PCS Svc was associated and identified. A Google search brought to light that this fraud has occurred before and is ongoing.

Please help consumers to be aware if this mobile scam and stop the perpetrator(s).

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5:16 pm EDT

T-Mobile USA lies and deception

My old phone was having problems I called T-Mobile and was told that they would send me another phone. Speaking with my husband, I told him that the phone that would replace mine would be a refurbished phone not a new one. He told me that I needed to get a new one because with a used refurbished phone I would probably run through the same Issues. So I went to the nearest T-Mobile store to have my phone replaced. The representative said that I couldn't replace my phone for a new phone of the same kind because Samsung didn't make them anymore. He insisted that I upgrade to the new Galaxy S8 or S8+. I was kind of skeptical at first but this man's insistence was making believe that the s8 was a much better deal. I had the Galaxy Note 5 and was completely happy with it until it started giving me problems and replacing it would be heartbreaking for me, but I went along and got the S8. I brought it home and was going through the functions and all the other bells and whistles but I was not satisfied with the phone (S8). The next day I went back to the same store to get my old phone back and give back the S8. The same representative told me that it couldn't be done because T-Mobile did not carry the Galaxy Note 5 anymore and mine was shipped out the same day. I insisted that I was not satisfied with the S8 but he kept telling me that he couldn't do anything about it. This was 4 months ago and I'm stuck with a phone that I dislike, making me think twice about keeping T-Mobile as my service provider because of the service I received from this representative. According to the manager at this store, I was told that it is a corporate store and they would be the only ones in El Paso that could do anything about my issue. According to their policy, I am allowed to return the phone if I am dissatisfied with it within 14 days! Yet I went the next day and This store couldn't do anything to help me. I am very upset with this store and as I said I am thinking about moving with someone else that will not LIE to me just to make a profit or a commission for selling a phone. AT this point, the rating scale is not low enough for me to rate T-Mobile.

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7:50 pm EDT
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T-Mobile USA car wash/customer service

On 8/20/17 I purchased a car wash for $5.00 to save money on gas (total purchase $25.00). I know from prior purchases that the car wash code is valid for 30 days (it's printed on the receipt right under the car wash code). Normally I get my car wash right away but on 9/16/17 I decided to take advantage of my 30 day option. My code did not work after several attempts. I kept getting the please reenter your code message on the screen. I went inside to tell the attendant what happened before I could finish what I was saying I was cut off. The attendant started talking loud saying I have no way of knowing if you used that code before in a I'm accusing you of trying to reuse this code tone. I Did Not Use This Car Wash Code Prior. So... I explained that it's not my fault either as a customer that you have no way of knowing but I assure you I DID NOT use this car wash code. I would not go back and forth in a hot lobby about a drive through car wash that I know I used. I'm pissed at this point because I'm a regular customer out of $5.00 and insulted . I'm a care one card holder which also allows me to use my credit card to make purchases. I'm shocked that my value as a regular customer was not worth a 5 dollar car wash. Receipt attached.

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4:08 am EDT

T-Mobile USA strange actions

I've been with them for 3 years. When transferring I wasn't notified that there was still some money on my previous account. We recently moved and obviously, our address has changed, but I didn't know that they kept sending bills to my previous house. I would have known if they sent me messages. Maybe I moved but my phone number is still the same.

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5:19 am EDT

T-Mobile USA horrible experience

My recent experience is the reason why I'm done with them. Because of their representatives' advice, my phone broke and I don't have it now, even though I work and I extremely need it. I have been their loyal customer for about 3 years and their managers can't resolve the issue for some reasons I have no idea about. They could have just repaired it ... Frustrated and disappointed...

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4:09 am EDT

T-Mobile USA samsung phones/ t mobile customer service/ dishonest business practices

I have been with the company since 2008 and I they have changed for the worse. They use to care about their customers, but now they only care for their profits. I have had issues with samsung phones twice on less than 6 months! To get a replacement is rare without shelling out another couple hundred dollars.
The service is poor and does not work in areas locally and when traveling. The samsung phones are having problems but they do not notify customers or they run diagnostics that cause your phone crash then offer nothing but dishonesty and too concerned with placing blame then they tell you "you can always upgrade. Just pay $185 to get a phone today." sounds like a big scam to me!$! They find ways to get out of warranties, the so called insurance, and accountability of misinforming customers! I also asked for a superior, igor, and he was so much worse than the reps! Condesending, arrogant... But they care about customers? Doesn't sound like it to me! I would never recommend this company to anyone! Save your money, time and effort for a company who cares about customer satisfaction!

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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Contact T-Mobile USA customer service

Phone numbers

611 +1 (844) 840-6518 More phone numbers

Website

www.t-mobile.com

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