LG Electronics reviews & complaints 1533
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switch off automatically
When I want to record some thing it automatically switch off this happen in auther function also imie no-a00000217daabe s/n-006cyhe0009809 purchased on [protected] my email [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
power problem
This is about a case of my 32 inch LG LCD tv having model no. 32LG30RA. I am unable to switch it on since there is some power problem. I complained to the Customer Service people and they send a service guy who told that the SMPS has to be replaced which will costs around 4000 bucks since it is out of warranty. The product became non functional just days after my warranty period expired.
It is another clear case of how LG LCDs have a defect in them. I have seen many LCDs from Samsung, Sony and others but no one have complained about any problem particularly within 1.5 yrs of date of purchase.
I am facing a similar problem with my 32 Inch LG LCD tv, I am unable to switch it on since there is some power problem. I complained to the Customer Service people and they send a service guy who told that the motherbaord needs to be replaced which will costs around 4500 bucks since it is out of warranty. The product became non functional just days after my warranty period expired.
Sumeet Chhabra
Mumbai
[protected].
picture problem
Picture problem.
monitor display will goes off after alittle time after switch on
provied all application
hello sir
maine apke compeny ka lg gw 620 mobile 6 month pahle kharida tha lekin maine jis kam ke liye kharida tha wo us kam nahi a raha hai. us mobile ke koi bhi internet function kam nahi kar rahe hai. us mobile ke koi bhi applictin ab tak market me nahi aye ha. us version ke bager wo mobile kam nahi karta hai to please us mobile ke other version kab tak muze mil sakte hai aur jald se jald un version ki jarurat hai taki mera mobile kam kar sake. apki company ne mobile lonch kar diya hai lekin ab tak unke version nahi laye gaye hai. agar is tarikese ap apni company ka kam karonge to wo costemer ke cath chitting hui hai. aur mai har mahine apke company ke service station me jata hu aur wo har bar muze kahte hai ki ab tak lg gw620 ke version nahi aya hai to please ap jald se jald uske version hame de. nahi to muze wo mobile apki company ko wapis karna honga. to please us mobile ke version muze jald se jald de aur kab tak ayenge ye muze bata de.
thank you
ravi mendhekar (nagpur) india
the engineer did not attend complain
my colour t.v. which i had took frm sadhana electronics a month ago has problem its having black & white colour i had complaint in nallasopara lg serive station so the engineer cam to my home & said my mom showed some buttoun & said problem will b solved but still the same one & there was no current & he did not cheked my t.v. and went away he did not made paper so that i can go forward also
The complaint has been investigated and resolved to the customer’s satisfaction.
self clean breaks oven!
I had my wall oven installed in February, started using it in May, in October decided to try the self clean option. That was a mistake! The oven locked, never re-opened and the display was dead! I've been without an oven now for over a month. It seems LG doesn't carry any of the parts needed for it so I've had to wait FOREVER to get it fixed. Firstly, if you don't thoroughly test features of the oven, don't bother including them in production just the sake of having more features! Secondly, if you want to support your products and earn the respect of customers, deal with the issue QUICKLY! Don't expect people to wait weeks upon weeks to get the damn thing resolved!
The complaint has been investigated and resolved to the customer’s satisfaction.
required demo
Dear Concern,
We have bought LG Microwave oven on 3rd nov and urging for demo as we are not familiear with operating procedure, regarding this we have made request three times in LG customer care([protected]) also, but no response we have got from them inspite of continous follow up with customer care, it seems we have done a big mistake, if we were aware of that LG treats its customer like this after sales we would have never gone for LG product and definitely I will never burn my fingers again in buying LG Products.
Demo request No is given below:-
1) 10b0626070
2) c10b1035740
Birender Dalal
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
this company will screw you
First this company showed on their "ordered" form a device I had not even ordered...after that faux pas, I cancelled the one I did (within a day - it had not even been shipped yet!) I sent both devices back right away. Then they fought my VISA company tooth and nail to refuse to credit my card. Don't go anywhere near this company. See all the other complaints. Wish I had seen them first.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm surprised at the negative comments. I, however, have purchased four small ten's units over the years and have been very happy with their service as well as the product.
BEWARE‼️ Do not buy from them! They are rude and don’t care about their customers! They have 2 people working there and they knew I was waiting everyday for a medical device and when CRAPPY UPS screwed up with the delivery and Imwas here waiting, they didn’t want to help‼️ 😡
I waited a month for my order to, arrive. When I contacted them they gave me a fake tracking number. USPS has no record of my order being shipped. I asked for a refund and was ignored. I asked again and threatened to file a complaint with the better business bureau. I had a refund within minutes. Absolutely shady company!
LG Medical Supply should reexamine their return policy, especially in this day and age of internet commerce. Restocking fee? Seriously? My unit was defective, would not turn off using the power button. I also ordered extra electrodes and wires...they consider these "disposable" items and do not credit their cost. I'm reporting them to the BBC, challenging the credit card charge, and submitting a company complaint to Amazon.com (even though I ordered directly from LG...they are an Amazon vendor and should not be allowed to have the return policy that they have).
They do not belong as a Paypal vendor. They do not honor any returns even when
unopened. YET they have a return address and are not specific on their policies.
PAYPAL SHOULD BE ASHAMED to uphold their seller status!
installation not done from 03.11.10
The L.G. Split Airconditioner was purchased freom M/s Satyam Electronics Bandra, Mumbai on 3.11.2010 vide Invoice No. 051008 and the unit was delivered on 5.11.2010. However till date the unit is not installed, as the Site Checking Report filed by M/s Bhushan Airconditioner Pvt. Ltd., one Mr. Ajay having mobile No. [protected] has informed that the voucher for free installation has not been received by their company. When the dealer was contacted the same excuse was given that the LG company has not sent the vouchers to them. Due to this sort of attitude, the A/C unit has remained uninstalled till today. You are requested to look into the matter urgently and notify the concerned to do the needful
Your immediate rely is solicited
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
Purchased $2500 LG refrigerator at Home Depot. Supposed to get a $100 rebate from LG. Submitted all required information the same day purchased product. It's been over two months and status shows pending. Have tried numerous times to contact rebate center with no luck. LG customer service says it is not their problem, rebates are handled by contract company. Overall, HORRIBLE service from LG, Home Depot could care less. Buyer beware! Have found LG to be less than upstanding company on other products as well. They do not have any local service techs, relying on contractors that want to be paid up front since they say getting reimbursed from LG can take months. So much for the warranty!
set up my internet
I wanna set my internet into my mobile phone. Can please show how to go about it. .
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
We bought a 2007 LG washing machine at Home Depot. In 2010 it broke down. the LG repairman told us that the part that broke down was a water pump manufactured in 2001! Home Depot tells us that's unacceptable. LG tells us too bad.
touch screen not working
The touch screen on my phone is not responding to the related icon. I purchased my phone on 12-18-2010. My At&t paper stated there's a one(1) year Manufacturers warranty. However, after contacting AT&T, I was told that the small oval dark spot(1/2 inch) that is visible on the center of the screen when the phone is off is cause from the phone "bleeding" FROM THE INSIDE. So, the DAMAGE is not covered. I did not drop nor use my phone carelesly! I bought an AT&t phone because I want a quality product. NOW, I A SO DISAPPOINTED! IF MY PHONE IS NOT REPLACE IT WILL CANCEL MY CONTACT AND EVER BUY NOR USE ANY AT&T PRODUCTS AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service in lg syria
i have bought refrigerators with 5 year warranty (800$)from grewatti group in syria (mahmalgi distribution) and when the tape of the freezer is crash (magnetic tap of the door of the device did not work very will after one year of buying your product ) the customer service in Syria refuse to fix the problem with bad dealing with the consumer or end user and this occur will harm the reputation of lg in Syria
after manny calles to the custmer services in syria they came and put hot watter on the door of the freezr and this is not usefull and then they did not care about any complaines of us ...
is this is real warrenty?
Jamal hima
syria -damascus
[protected]@ymail.com
with best regards
23/Oct/2010
f*ing service of company
i brought LG washing machine from Vandana Distributors nashik. it took 2 days to deliver the machine at my door step.
i called customer care they told me one of the service engineers will contact me in 3 hours & in 24 hours the demo & installation will be done.an engineer named SAGAR (mob:[protected]) called me n said that he will be coming @5 pm at my house, then around 5:30 i had to call him so he said he'll come tomorrow around 11am. next day i called him around 1pm he said he is out of station he will send another man, he called me around 4:30 pm he said he will come around 11am next day.next day i called him i called directly customer care, a guy named SALMAN attented my called saying he is sorry on behalf for the late service, he said the installation will be done maximum till evening & he gave me nasik's head services a lady named mrs patil(mob:[protected]). i called her around 6pm, she said it will be done same day before 8pm but a person mr X(mob:[protected]) said he will come around 11am next day. next day i called mr X around 12noon he said that company is loads of customer to attend so it takes time, he will reach me around 1pm.
after that i called again customer care n they gave my no. to service center in nasik { [protected]}. then a person named SANDEEP called me saying that service engineer will come at my place exactly @ 2pm.
but once again it didnt happen, then i called at service center([protected]) around 3 pm, I dont remember the persons name that picked up my call he said service engineer will come but i said that i want to speak to their service manager so he transfered call to service manager his name is BALERAO. he said that they have loads of customers to attain then there were some rude words exchanged and at the end he said "Tumne koi esaan nahi kiya LG ki machine leke" F***ing son of B****.
After few i gotta call from earlier service engineer SAGAR ( mob:[protected]) he said he will be coming around 3:45 pm.
he came at that time n while showing demo he said " we have loads of customer to attend" then i said " in todays competitive world nobody( read customers) waits for any company"
then SAGAR replied " tumne LG ki machine kharidi hai LG company ko nahi"
see the way talk to their customers F***ing son of B****.
i would rather say purchase from samsung or some other non reputed company, they will give good service.
LG means LOWER GRADE F***ing S**T company
Hmari machine me pta nhi kya hua 15 din pahle kpde wash kiye the or ab on hi nhi ho rhi...
aapki LG company bahuot hi khrab hai aapki sarvice to akdam bekar hai maine phele LG ka LCD TV leya 1 month ke anderhi khrab dhikhne lga baad may washing machine le 2 month may he khrab ho gayi ab dhukanme complent ki hai to sarvice thik se nahi detehai 1 sal ke aander hi TV aur MACHINE khrab hogaye
leakage from machine
I HAVE PURCHASED MACHINE DATED 8-3-2009.THERE HAS A LEAKAGE FROM MACHINE AT THE BOTTOM . PL Z GIVE A COMPLAINT NO. AND ATTEND THE COMPLAINT .ADDRESS-MILIND SURESH KULKARNI 1-13 CHANDRASHEKHAR SOCIETY S.N ROAD ANDHERI EAST NEAR FLY OVER BRIDGE MUMBAI -69.MOBILE NO.-[protected]..LAND LINE NO.022-[protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
This may happen in random
Dear Sir,
I purchased the Fully Automatic Washing machine Model F-1056 LDP. bearing SL.No: 908 PNEB 70844 on 29-10-2009 with a warranty of 24 months.
Recently it is noticed that the water is leaking during washing is going on. It is also noticed that the Gasket Inside line had a little broken edge. Address: Flat No: G-2, Gayathri Residency, R.R.Nagar, Old- Bowenpally, Secunderabad -500011, A.P. Contact No: [protected]
Kindly do the needful Immediately.
Ramachandra Murthy
cooling system not working
We have purchased LG refrigerator 195 SADG5 on 29-03-2010.
the problem with the refrigerator is that the cooling system is not at all working.
Please look into the matter as soon as possible.
My expoerience ( not personal, through friends) has been that LGs are not the most reliable refers available. I have a samsung and have been very happy with it.
after sale service
RE LGWM80490NPR - FULLY AUTO- WASHING MACHINE - SERIAL NO 812AW00335
I purchased the above machine from your Sri lanken dealer ABANS (PVT) LTD Peliyagoda Branch on 6th April, 2009. It was working in perfect order for sometime and I admit it. However, it was giving trouble last July this year. As the machine was now out of order – I took it to Abans Service Department for servicing. There, I was given a work shop Job card in which the fault was marked as ‘PCB FAULT’ and the cost of the job I was told, would be around Rs.19, 000/- (180 $ )
I was shocked to see the Bill as I was expecting a minor amount for replacing some spare part or two, but having to replace a total Unit after purchasing and using merely 1 ½ year is something I cannot accept. I complained to Mr.janka Hettiarachchi ( GM- Technical ) about this and requested me to pay Rs.18000/=. ( 173 $ ) I have also written to LG mother company about this matter and they have requested me to send my postal address.
It is only a few months after lapsing the guarantee period and I feel it is very unfair to charge me for a complete unit. Being such an esteemed organization and LG being a such a reputed Brand – I feel something fishy in this affair.
I check with electronics engineer', he says it has only IC fault ( IC No is KID 650004AP ).BUT YOUR SRI LANKEN AGENT TRY TO REPLACE TOTAL PCB UNIT INSTEAD OF ABOVE IC BECAUSE OF THEIR BAD BUSINESS SYSTEM
Therefore, I appeal to you to intervene in this matter and grant me some redress.
Yours faithfully,
Lalith Bandara
[protected]@gmail .com
[protected]
defective product
We purchased a LG Dishwasher Model # LDS5811BB from Home Depot in Jan of 2007 as part of a package of appliances (all LG god help us) including washer (of moldy/musty stink repute), dryer (least problems of all, only two service calls) refrige (the defective french door model with false energy star rating) and last but not least the famous defctive dishwasher (so many service calls @ 10-12 it is literally worn out from being repaired).
The dishwashers motor failed in the first 3 months of use and was replaced by LG under waranty (LG now denys ever making the repair as it would help establish my case for wanting the unit replaced as defective and possibly dangerous.) The subsequent repairs ranged from; error codes, failure to operate cycles, a failed fill valve, failure to drain issues leaving the dishwasher full of water or in some cases a foul smelling slime in the bottom of the sump area, failure to properly clean the dishes after fully running through the cycle, the build up of a white mineral like accumulation on the glasses in the last few months (even when liquid dish washer detergent and rinse agent is used, to the most recent and frightening to issues involving a burnt wiring smells and the shorting out of a wire in the door area and subseqently the actual meltdown of one of the control modules and the wiring harness. This last event resulted in the unit smelling like it was actually on fire @ 1 am at which time I received an electrical shock when I opened the door to see if something was actually burning and touched the stainless steel interior . I immediatly went to the breaker panel and threw the dedicated dishwasher breaker (which was still not tripped) and removed the metal door front panel and the plastic control panel at the top of the door to be sure nothing was still on fire. When I removed the metal panel you could smell the burning wires and electronics, when I took off the plastic door front you could see where the left most module had melted along and the wires from the harness going to the module had actually burnt off completely and arced to the metal door which gave me the shock.
My story is a little different than most because by some miracle/stroke of luck I bought a Home Depot extended waranty when purchasing the appliances (the first and only extended waranty in my life & I'm 48). At this point the waranty company is once again repairing the diswasher at their expense but we are no longer willing to have it in the house because it is defective and a fire hazzard. I have repeatedly contacted LGs "customer service" boiler room and burnt up hours of their time & mine but they will do absolutely nothing because I have an extended service contract, their lower level managers actually expressed a willingness to replace the unit, which the supervisor immediatly downgraded to "pro-rating" due to age (a three year olf LG appliance is apparantly the equivalent of an antique), which the head of customer service then downgraded to "we might do something if you can have the extended service contract administrator call us and document/prove everything you said went wrong actually did" this was apparently done because they had no record of LG replacing the defective motor under the 1 year waranty, so ... I must be lying... they claim the motor was never replaced but will not specifically say I am lying. I am particularly frustrated because the diswasher will be completely rebuilt and my wife and I can't keep it in the house (esp with 4 kids) and I can't in good concience sell it (I do occasional kitchen renovations and have sold and or donated numerous good working appliances in the past but never thought one might burn down someone's house. So I guess we will be out of pocket $500 -700 for a new dishwasher plus the loss of a still good extended service contract through 2012 due to LG absolute disregard for customer safety muchless corporate responsibility or goodwill.
I end this particular entry with the promise that like everyone else here that my wife and I will never purchase or reccomend any LG product and that we will also will go out of our way to inform everyone we come in contact with what a horrible company LG is and what junk LG products are. I am a small contractor specializing in home inspection, property maintenance and renovations, my wife is a interior designer specializing in mid to high end kitchen and bath design, an yes we are kicking ourselves for buying LG we probably should have known better but, there is some satisfaction in knowing we will tell hundreds of people directly about LG . I hope that you all stick to you guns and don't give up on a class action suit ( I hate law suits nor am I fond of lawyers) but it may be the only way to get any satisfaction from LG.
PS We have also logged a complaint with the FTC and BBB for what ever good it may do. We will also review LG on Home Depot and Lowes web sites and recommend everyone review the products badly on every site you can find that sells LG... Amazon, Lowes, Home Depot, Appliance stores etc. people do read these befor buying and it hurts LG in their pocket!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same story here. Not sure what model dishwasher but ours started leaking from the bottom of the door. Many service calls and battles with LG service (Horrible Horrible service). Out service guy finally said he could not repair the unit. I finally figured out that you needed to tell LG that the unite was unrepairable, then they replaced the dishwasher. They would not do a thing until you said the words unrepairable. So they gave us a new washer. OK for a while then the same leak came back. They then changed The motor and door. Still leaked, changed just the motor. Still leaked. SO, WE THREW OUT THE LG WASHER. DID NOT EVEN TRY TO SELL IT (THAT WOULD NOT BE RIGHT). Bought a Bosch dishwasher. The LG never cleaned well. The Bosch cleans great! We even put a casserole dish in with baked on cheese and whatnot. It came out spotless. LG products stink in my opinion. Went through similar thing with a re-fridge. They ended up replacing it and it has been OK. Although today a door shelf brOKe off and it is costing $50 to replace. It is very flimsy and poorly constructed. LG IS OUT!
There are many thousands of us with a nearly identical story - including us, and we just bought our all LG kitchen (god help us too) a little over a year go. WHERE THE HELL ARE THE CLASS ACTIONS AGAINST THIS COMPANY! Are they being protected because they are a Korean firm and Korea is a strategic national security partner for that corner of the world or what? The internet is littered with irate people like us (we are at 6 weeks and counting - doing dishes by hand, with at least another 2 weeks left before the repair on our steam dishwasher is complete, after all three circuit boards went out 14 months after purchase!). I keep scouring the web looking for a lawsuit, as I sit on hold or talk to LG people who are powerless to do anything it seems - I've had two of their customer service people and one of their company repair techs tell me to buy something else and that this company is a nightmare to deal with for both consumers and repair techs... If there is an attorney out there willing to take up the cause I will pay for the website setup and metadata work to attract the owners that are waiting for an LG Dishwasher class action!
poor service
buying time saying so many promises lg service is best than other brand but what lg says why not showing in action. 2 june 2010 I uyes a lg A/C from pondy dealer. Now last one week we called for service there is no response from them. A/c is not cooling the room . The temp is automatically rising. Can the technisian come and look it please.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am fed up with their service. I have purchased washing Machine from Vijay Sales, Thane (E ), on third June they delivered it but not installed & Demo Vijay Sales peoples are misguiding us, saying daily coming tomorrow. I am regular customer of LG &I buy 2 AC's in 2006 but not even get yearly Free services yet. Vijay sales peoples are saying there is problem from LG Only.
LG Electronics Customer Reviews Overview
LG Electronics In-depth Review
Product Range
LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.
Quality and Performance
The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.
Innovation and Technology
LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.
Customer Service and Support
LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.
Pricing and Value for Money
The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.
Sustainability and Corporate Social Responsibility
LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.
Reputation and Trustworthiness
LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.
User Experience and Website
The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.
Overall Rating and Recommendation
Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.
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