I had a break job done by Les Schwab, as we had been getting all of our company vehicles checked there. We had always had little problems, although nothing was unsafe, we had to put business off to fight them for a correction. Not this time. The screwed in the break line WAY too tight causing it to rip off on the front driver side corner, on a mountain two lane two way road, and I had to maneuver a full size ford econoline in between the moving traffic, scraping the side of a mother taking her 3 year old to school. I race cars for fun and because of this I was able to only hit the side of her car rather than rear end her, head on another car, or go off the side of a cliff.
End of the story is thus, there service has been going significantly down hill for 8 years, since i got my license. I had two independent shops that we use, and another that we have used periodically in the past(who twice referred us to Les Schwab) state that the brakes were done wrong and that was the cause of the accident. We are now in litigation over the matter.
I took the info to the manager, and he stated it was because they had many people come and go as employees and they had little to no prior experience in some cases.
I have taken cars there multiple times, and they would pull excuses like I can not legally put the tires back on to there is no warranty on that item, yet I have experiences where I got my tires balanced and rotated, which includes a simple inspections. They put tires so bald back on my car that ehy blew the following day, with my daughter in the car on the freeway. I am responsible for my cars well being. This is why I pay professionals to look and maintenance it.
Adding up the tallies of my own purchases since I got my first car and they exceed $14k. As for our company, they exceed well over $50k.
I am not asking for things for free, but if I were where would be the customer appreciation.