LBC Express
reviews and complaints

Hello

Can you please fix your system or the personnel? I received a text last March 06, 2018 that the item will be delivered that day but nothing came. I called March 07, 2018 in the customer contact number and talked to Ayen your customer agent that he followed up already and assured me to have the item to be delivered the next day. But come March 08, 2018, no item was delivered. I even contacted Lazada on the night of March 08, 2018 thru chat and they also followed up as accdg to them the item will be delivered on or before March 12, 2018. So a while ago I called again Lbc because no item was delivered again and talked to the agent Nica that the delivery of the item was not catered and will be going back to Lazada shop. The point is that your team is not doing their job. I wonder if they are checking emails or whatever system you are using to track deliveries. Or just lazy delivering the items. They should have called the person to verify the address or ask question on the address if they can't find the address. So why returning the item without verification or checking! Very poor service!

I would like to file a complaint regarding my parcel with passport inside from i went to dfa last feb 6 and have my passport delivered thru lbc until now march 8 the passport has not arrive. I am so disappointed how can the dfa trust lbc when they are so careless of the important document. LBC sucks and can't be trusted. My tracking number is [protected]. Do you know how hard to get an online schedule on dfa? I need your reply ASAP. I have been calling your hotline but it seems they are so slow. No feedback until now. I have been calling your hotline for 6 straight days but no formal feedback😡😡😡

Package with tracking mo. [protected] was mailed 3/2/18 at rizal ave, batangas city, follow ups were made everyday here at batangas city, first they said, incomplete address, why did this happen when the first package with tracking no. [protected] was delivered the following day 2/27/18 with same sender, recipient and same address of recipient?
Several follow ups were made again, answer was there was no one to recieve, how could this happen when the office of recipient is a dental clinic which opens and closes the same time as the mall. Another thing is your LBC branch in SM Markina is beside this dental clinic.
It really is a very bad experience and a maddening one, since this is the first time that this happened and i believe in LBC formerely as you were our tenant before here in batangas city p. Burgos.
I called several hotlines starting yesterday and have talked to several cuatomer specialist namely Ody Bacaron and Racquel Tad-y and all they can tell me is it is out already for delivery and will be delivered within the day. I asked them if they could give me the nos. Of the branch and i qill be thw one to follow up but thwy said they are not allowed to give them... You may listen to our conversations as they say in the recordings that they record all conversations.
I checked your tracking app and the branch where this package was received was in cainta del... And there are so many pissed customers on your website regarding this branch... As one among the many who seeks justice regarding our complain we want immediate action of the managementof LBC express on the. Said branch.

Tracking number: [protected]

Name of the receiver: chrizia mae lamina
Mobile number: [protected]
Address: champagnat st. Rancho 1 conception dos marikina city

Name of the sender: agana louisse s. Domingo
Mobile number: [protected]
Address: caloocan city

The parcel hasn't received and according to the update of the lbc tracking, the address is not located. It's been four days. However, the address of the receiver had been traced before. Thank you.

My product from shopee that has this tracking Number, [protected] was not delivered yesterday here in Motra Road, Villa Elena Tisa Cebu City and it got returned to shopee. I received a text from LBC that my parcel was scheduled to be delivered yesterday 3/5/2018.
I did wait the whole day but no one came to delivered my item. and then today 3/6/2018 while checking the status of my parcel in shopee it was tagged as returned to shopee and receiver was not available.I would like to report this incident an to inform you that your riders are lazy.

Booking Reference [protected].

This was booked for collection in the UK over 3 weeks ago and full payment made at the time of booking.

Despite numerous emails to customer service I cannot get a reason why collection has not been made - and when it is expected to take place.

I have received just 2 email replies advising they are checking with the concerned team on the matter and will only respond when they receive a reply back.

This is not good enough, abysmal service on both collection and customer service

I place an order last February 17, 2018 worth 1061PHP. The seller inform me that the item was already picked up by LBC Integrated and gave me the tracking number. On my buyer board, it was indicated that I was suppose to receive the item and should pay the said amount on February 27, 2018, but I haven't received the item on the said date. So as a buyer, I extend the shopee guarantee and suppose to receive the item on March 2, 2018. Still, no item came. I chat the seller and ask an update of my order but the only statement she gave to me is that the item was already shipped out. No action made by the seller about this matter. I badly need the item last March 2 and the seller just ignore my report. How would I know if my time of waiting is worth it? I'm planning to cancel my order and look for other shop that can accommodate me much better than the other shop I transact with. Anybody here who can help me to contact the courier?

I was scheduled for delivery yesterday but when I checked the statua of delivery it said that I'm unknown at the given address. They told me also that before the item will be deliver I should be receiving a text or a phone call that my item will be deliver and I expect it but they did not text or call me and how can I assure that my item will be deliver?

Please call or text me when the item will be deliver.

Please make an action about your branch in cainta rizal. It was shipped by lbc marikina last feb 28. The package has arrived on march 1 in cainta del team but until now, it has not reached the consignee. Please solve this immediately. The consignee is very angry. I would like to have an apology to the consignee because she is my customer. This will make my business to have a bad image. Please deliver her product now.

Hi good day! I am complaining about our document that has a tracking code of [protected]. The name of the receiver is jarapiza jason v. But the person who receive the item is baniton agustin so right now our reciever jarapiza jason didnt have the item and he said to us that there is no baniton agustin working in their office. I already went to your branch and said to me to call to your hotline, I called your hotline and she said that she will send me an update. But up until now there is no update. Please send us an update asap. Thanks.

Hi,

I ordered a backpack in shopee worth ₱299.00 plus shipping fee, total of ₱372.00. Reference # [protected]

I have been checking its status daily since the order was made.

I received a text message last tuesday (feb 27, 2018) that my package (reference # [protected]) would be delivered on that day. But I didn't received anything.

The following day, upon checking it via lbc tracking and shopee delivery status, its saying that the delivery was failed. And saying that I should contact lbc, but I couldn't reach lbc on the phone.

I am following this up with check me out, but it seemed lbc is not coordinating with them to resolve the issue.

"sorry criselda but we haven't received feedback too from the hub that is why we are doing numerous follow up to push the delivery" quoted from cmo

For 3 months, we are not receiving the following items. I am requesting for payment instead..

Returned items not received:
1 [protected] 21-nov
2 [protected] 29-nov
3 [protected] 1-dec
4 [protected] 5-dec
5 [protected] 6-dec
6 [protected] 6-dec
7 [protected] 10-jan
8 [protected] 15-jan
9 [protected] 18-jan

I claimed my package at gaisano mall davao city branch, the girl named dianne candog I approached that there is only one name on the list which I was texted by lbc that ill be claiming 3 packages. She keep answering dyan na lahat. So I repeatedly checking the list and I still found one. Then I ask her what else I can do to trace but she answered that they dont have internet connection. What she wanted ill be the one to search for it on her pleasure. I got irritated because she is not giving solution but contributing to the problem. Wherein in the end she manually checked the receipt and found all of my packages. The point is, ang mahal ng charge nyo sa shipping and you cant even make things easier for us your clients. I suggest train your staff to answer properly and find ways to help your clients because we are paying too much to be treated like this!

Good day. My name is chona faith doble (retardo), a resident of carcar, cebu. Nais ko po sanang maghain ng aking reklamo sa isang employee ninyo dito sa carcar na nag ngangalang shiela retardo. Hindi naman siguro marapat na ang mga impormasyon ng aming transactions at record namin sa inyong computer system ay ibigay niya sa ibang tao ng walang pahintulot ko dahil lang sa kamag anak niya ang taong iyon. Nais ko po sanang mabigyan ninyo ito ng karampatang parusa. Maraming salamat po.

I shipped the package and got the address fixed and changed naman on the same day pero when the package arrived sa delivery of the desired destination "angeles mabalacat hub" hindi pa daw nag chachange, so I went to the branch where I got it shipped then changed the address again. Some 4 days later tje tracking status said that it could not be delivered because hindi daw mahanap yung address?! I had a few shipments sent to him in the past na?! Hindi ata tumutingin ng email yung delivery hub eh I have requested 7 emails on my side, as for my customer some 10 or more na, in fact nag bebeast mode na nga din sa akin eh. Paayos naman ng customer care ninyo please or yung bulok na systema ninyo pa minsan minsan

This is in connection to my shopee online purchase with tracking no. [protected]
"pen no payment" was posted on sunday, feb. 25. It pissed me off because the item was in fact not delivered that even date! For further clarification, I called lbc cust care hotline [protected] to verify the veracity of said posting, vis a vis defend my side. It was clarified that there was no delivery because it was a sunday and I was advised to wait for its delivery instead.
So I waited until the following day, feb 26 and I requested for the delivery hub number from waltermart dasma br. I tried calling their hotline [protected] and mobile nos. [protected] and [protected]. I finally got to talk to someone on this # [protected]. To my dismay, the person on the other line was about to go home, yet he assured me that he will ask his co-workers to answer my call, but to no avail.
All of my follow-ups and efforts served futile when my package "arrived at scs returns" this morning!
It was a much anticipated delivery. Things were blown out of proportion because the seller from shopee might consider me as one of those bogus buyers! I wont purchase something that I am not capable to pay and I will never blemish my name by fraudulent practices in the first place!
Please act on my complaint. Your irresponsible couriers/delivery hub personnel represent lbc in its entirely. They are way
Undependable and their negligence would drag those diligent personnel into their mess.
- rina quinto

Please check my package it was accepted by lbc padre burgos cabanatuan last feb 24, 2017. It should be delivered feb26, 2017. Ichecked thru your tracking system yesterday it shows it was accepted in cabanatuan and no other updates since then. Now i checked in the tracking system no tracking found. Please i need the package before feb. 28 i'll be leaving the country. Please please send my package.

Hello good day po! Nagtext sakin si lbc po na idideliver na nung saturday yung order ko thru shoppee. Pero wala pa din po dumarating sakin till now. And i already check na din po sa track and trace nyo pero ang sabi nagfailed daw ung delivery ko dahil hindi mahanap yung place ko? Samantalang nung una po is nahanap naman yung address ko kaso wala ako sa bahay at hindi ako kagad nainform na darating na yung order ko dahol nakalagay sa date is feb.26 so hindi ako nagexpect na mapapaaga sya. At hindi ako makauwi sa bahay kagad that time dahil may inaasikaso ako. Then i already talk to the delivery man na nagdeliver that day kung pwede na iparedeliver nalang kase wala nga ako sa bahay that time at hindi ko alam na darating at sabi nya sige po ma'am inonote ko nalang po kase reliever lang ako. Then sabi ko ok po. Then now pano nangyari po na hindi mahanap ng delivery man nyo yung location ko. Please lang po make some action sa delivery ko. Thanks in advance! And eto po pala yung tracking # ng delivery ko [protected]

respected concerned.

I was a regular user of the LBC service, but am really dissatisfied with your delivery man.

I had one of my package comming from lazada, I got message from your office that I'll be getting it on Saturday.

Since I didn't want to create an inconvenience to you guys, I skipped my college and stayed back at home, but there was no delivery..
Then on Sunday which is not a delivery day, I got a call from the delivery guy saying- he is arround for delivery.
Since I was in college- I asked him to wait for few minutes so I could come home and his reply we're really rude.
If u want customers to be happy, you should ask your delivery men to be good to us or slowly u will loose all your customers and am really sorry to say that.

By the time I came home, took me like 3 minutes he had already left.

When I called him, he was more rude to me and the moment I told him I'll be informing the customer service he even told me "okay go on, I will not be delivering your package, if u want it go get from the head office".

That is not a reply expected from a representative of such a big firm like LBC.
I have no plans to avail your service again.
My package details is: ref no #[protected].

Expecting a positive reply,
And please do take actions against such representatives of your firm.

With regards,
Anithkumar padmaraj.