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Lazy Boy Furniture / service stinks

1 United States

have spent over $4, 000.00 since September on furniture (2 recliners and a long couch). There are problems with one recliner (stiching aiming loose) & our long couch ( two love seats attached) was never assembled correctly by the delivery guys (who simply stated "if you have a problem call your sales rep"). My complaint is that their "comfort care" service is extremely poor. If you have a repair issue they expect you to block off an entire day for the "tech" to come out and assess. You don't know what time until the night before. I thinks it's absurd not to schedule appointments for people.

Re
Jan 4, 2016

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