Latest Reviews and Complaints
Lamps Plus Complaints Page 2 of 2
Trying Billing Credit Card Twice
I ordered a sculpture head from Lamps Plus in late November. They promised me it would be here by Christmas. I get an email saying it will be here in late February. They billed my credit card for $39.91. Today (January 18th, 2011) I receive a call saying that they need to bill my credit card again and it is not going through. My credit card does not have the full $39.91 in it today, that is why it is not going through. They already billed me for this back in November, I watched it come out of my account. They are trying to double bill me. This company is nothing but a scam from the way they lied about it being there by Christmas, to the way they say they never got their money. Don't do business with Lamps Plus unless you want to give them free money.
Refund and Customer Service
Eek! Methinks NOT!! I have already filed a complaint with the BBB, a complaint with their corporate office, and soon with the District Manager in the morning. Long story...LONG! Bought a fan this past weekend, the sales person was some what helpful (the 1 star), got home, husband installed it, (mind you his background is experienced automotive technician...
Read full complaintPoor customer service
Buyer Beware. Lamps Plus, a Chatsworth, California based company, had a “lighting consultant” come to my home for an evaluation and “sketch” of Installing ambient lighting. I was not told by their “consultant” about the possibility of incurring major damages in my ceiling to find the safest-best Place to install the lights. Instead of 7 recessed holes, I ended up with a total of 14 holes in my ceiling. Their Vice President of Operations in Chatsworth had Regional Manager contact me and he expressed that there is no way to “xray” a ceiling. My contention is that Lamps Plus should Have “second best” knowledge of where to place lighting before destroying someone’s ceiling. This fiasco, not only caused me to pay $900.00 for “installation”, but an additional $750.00 with a separate painting contractor to repair the damages from Lamps Plus. Lamps Plus did not make me aware that ADDITIONAL DAMAGES would be incurred when this installation took place. For consumers: this company has a communication problem within store level to their installers. Store does not provide adequate information to A consumer that CONSIDERABLE damages may occur when cutting in to drywall. Lamps Plus needs to make the buyer beware of additional charges To shoddy work such as pictured here.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ive also had very poor service from them- ordered a ceramic fountain -arrived december-of course I didnt unbox due to colorado temps until this summer. extremely poor packaging led to the bowl section rolling out and hitting the ground. Of course since it's 'after 60 days' they will not do anything- and just the bowl part cannot be replaced -so Im out $200. Never expected it to go like this...
VERY VERY BAD customer service. Do NOT buy from LampsPlus
If you were having recessed ceiling lighting installed, any electrician is going to have to make some holes in the drywall...what did you expect? Each light has to be wired and the wiring pulled through. I've done this job myself and it can be a mess.
About Lamps Plus
Recent comments about Lamps Plus company
Lamps plus promised "free shipping & free returns
Litfad
21 reviews
1STOPlighting
5 reviews
Lampeez
10 reviews
Lamps USA
2 reviews
CanadaLightingExperts
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We’re sorry for the confusion about credit card charges and we apologize for any inconvenience in regards to your order. We just wanted to give a quick explanation about our ordering/credit card process.
Lamps Plus only charges its customers when merchandise has shipped. At the time any customer places an order with us using a credit card however, we place an authorization on the customers’ account. The length of time this hold appears can differ from bank to bank. Also, if a customer is using a debit card as a credit card, their bank takes the funds out of their available balance and put it back in if no charge has been posted against it. We can assure you that this order in question has not been charged.
While we do our best to ensure timely delivery of all of our products, especially around the holidays, we occasionally are not able to fill some orders due to factors beyond our control. We are committed to keeping our customers informed when these issues arise and there’s always the option of speaking with one of our product specialists to reselect or cancel an order.
Lamps Plus did not intend for our ordering procedures and communications to be misconstrued. We value each of our customers and would love the opportunity to positively rectify this situation. If you have any questions or would like further clarification, please feel free to reach out to us at community@lampsplus.com.