Lamps Plus
Reviews and Complaints

I purchased a chandelier from the open box email sent to me by Lamps Plus. After submitting order on line, I received a confirmation for order. The item was listed as sold when I later went back to print a picture of the light from my files. A day or do later I saw the chandelier listed again on the site. Thought to myself they must have found more of the item. 5 days after purchase, I received an email from company stating the item was already sold and I would be contacted by a salesman to offer other merchandise. A call to customer service offered me the same light in new condition for $100 off. Instead of the original open box chandelier I purchased for $89, I could now pay $200 for a new one. When asked for an address I could contact to register a complaint, I was told there was none other than customer service. When asked to speak to a supervisor, I was then offered the $100 discount by the same woman who supposedly spoke to supervisor herself. In my opinion it sounds like a "bate and switch" operation to me.

I ordered a sculpture head from Lamps Plus in late November. They promised me it would be here by Christmas. I get an email saying it will be here in late February. They billed my credit card for $39.91. Today (January 18th, 2011) I receive a call saying that they need to bill my credit card again and it is not going through. My credit card does not have the full $39.91 in it today, that is why it is not going through. They already billed me for this back in November, I watched it come out of my account. They are trying to double bill me. This company is nothing but a scam from the way they lied about it being there by Christmas, to the way they say they never got their money. Don't do business with Lamps Plus unless you want to give them free money.

Buyer Beware. Lamps Plus, a Chatsworth, California based company, had a “lighting consultant” come to my home for an evaluation and “sketch” of Installing ambient lighting. I was not told by their “consultant” about the possibility of incurring major damages in my ceiling to find the safest-best Place to install the lights. Instead of 7 recessed holes, I ended up with a total of 14 holes in my ceiling. Their Vice President of Operations in Chatsworth had Regional Manager contact me and he expressed that there is no way to “xray” a ceiling. My contention is that Lamps Plus should Have “second best” knowledge of where to place lighting before destroying someone’s ceiling. This fiasco, not only caused me to pay $900.00 for “installation”, but an additional $750.00 with a separate painting contractor to repair the damages from Lamps Plus. Lamps Plus did not make me aware that ADDITIONAL DAMAGES would be incurred when this installation took place. For consumers: this company has a communication problem within store level to their installers. Store does not provide adequate information to A consumer that CONSIDERABLE damages may occur when cutting in to drywall. Lamps Plus needs to make the buyer beware of additional charges To shoddy work such as pictured here.