I had ordered two wall scones online to replace the ones I currently have and I called my local Lamps Plu...
We bought a lovely lamp from Lamps Plus store and it was quite expensive one. We also paid some extra for fast and safe delivery and also taxes. I want to say that a lot of money was spent on that purchase and we expected high quality.
Unfortunately our lamp arrived damaged and it was covered with scratches! Lamps Plus refused to refund us and offered a replacement. And to be able to receive it was had to pay even more - shipping back, another "safe" shipping, taxes.
Lamps Plus gave us nothing but trouble and a lot of money was wasted. After this terrible experience we will not buy anything from them again. Poor service and unprofessional staff.
We ordered from Lamps Plus and that was a terrible mistake.
I found a perfect floor lamp and fell in love with it, I felt that was the perfect lamp for our living room.
When our order finally arrived lamp was damaged, there were a lot of scratches. And here comes the funniest part. When we contacted Lamps Plus support service and asked for a replacement they said that there was nothing wrong with the lamp and that these scratches were just a part of design! What?
We went to their website www.lampsplus.com and checked the pictures and there were no scratches!! We told them about that and their ridiculous rep claimed that pictures were incorrect. These people are the worst ever, just a bunch of liars!! We were not able to get a refund or any kind of help. Do not buy from Lamps Plus!!
I bought two lamps from the crooks from www.lampsplus.com. The rep told me that the delivery would take only 4 days. But it was some ###. I waited 10 days and have listened for the fake excuses and promises. The company is real ###, ‘coz I haven’t received such services at all. Stay clear from them and be aware that they refuse to return any money back. Total fraud.
I ordered 2 lamps from the website www.lampsplus.com, but I really advise you not to deal with them. Only...
I purchased a chandelier from the open box email sent to me by Lamps Plus. After submitting order on line, I...
I ordered a sculpture head from Lamps Plus in late November. They promised me it would be here by Christmas. I get an email saying it will be here in late February. They billed my credit card for $39.91. Today (January 18th, 2011) I receive a call saying that they need to bill my credit card again and it is not going through. My credit card does not have the full $39.91 in it today, that is why it is not going through. They already billed me for this back in November, I watched it come out of my account. They are trying to double bill me. This company is nothing but a scam from the way they lied about it being there by Christmas, to the way they say they never got their money. Don't do business with Lamps Plus unless you want to give them free money.
Eek! Methinks NOT!! I have already filed a complaint with the BBB, a complaint with their corporate office...
Buyer Beware. Lamps Plus, a Chatsworth, California based company, had a “lighting consultant” come to my home for an evaluation and “sketch” of Installing ambient lighting. I was not told by their “consultant” about the possibility of incurring major damages in my ceiling to find the safest-best Place to install the lights. Instead of 7 recessed holes, I ended up with a total of 14 holes in my ceiling. Their Vice President of Operations in Chatsworth had Regional Manager contact me and he expressed that there is no way to “xray” a ceiling. My contention is that Lamps Plus should Have “second best” knowledge of where to place lighting before destroying someone’s ceiling. This fiasco, not only caused me to pay $900.00 for “installation”, but an additional $750.00 with a separate painting contractor to repair the damages from Lamps Plus. Lamps Plus did not make me aware that ADDITIONAL DAMAGES would be incurred when this installation took place. For consumers: this company has a communication problem within store level to their installers. Store does not provide adequate information to A consumer that CONSIDERABLE damages may occur when cutting in to drywall. Lamps Plus needs to make the buyer beware of additional charges To shoddy work such as pictured here.