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YLighting
reviews & complaints

YLighting Complaints Summary

2 Resolved
12 Unresolved
Our verdict: With YLighting's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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YLighting complaints 14

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Newest YLighting reviews & complaints

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10:41 pm EST

YLighting Ripped off with return fees

I purchased 2 ceiling lamps for$426.00+tax. They were Gigantic for my island so I had to return them. The company sent me prepaid return labels to give me the impression that the postage was paid for. They then charged me $346.00 for return shipping and gave me a $112.00 refund out of the $426.00 +tax that I paid them. Horrible

Desired outcome: Make buyers aware of their tactics.

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4:03 pm EDT

YLighting Light fixture

So I ordered a led light fixture and realized it doesnt dim with out a high pitched noise. I was told to replace the dimmer with an electronic ballast dimmer. That still didn't work.
So they gave me 25% off which was considerate of them.
Then months later I get an emil stating another fixture us on the way.
I called and explained I didn't order this fixture. He said it was no charge and not to worry.
So I received another fixture thinking that was nice of them for all my trouble.
2 weeks later they somehow forced my old credit card through to pay 1800 dollars.
I spend several days on the phone with their customer service dept to no avail and was last told a supervisor would call me back. That never happened.
So now the burden of shipping it back is on me and to add insult to injury I got an email saying if the package isn't packed properly I wouldn't get my refund. Need I say the box arrived barely in one piece.

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2:44 pm EDT

YLighting Customer service, returns

The word Returns is an anathema to this company. That means there isn't any. They hear the word and run in the opposite direction. If you are buying and ready to install, they represent great products. But so do many other companies. And, they are nicer folks, and with better return policies.

Also, note, one and two star reviews are deleted from their comments board.

In short, a distributor fronting as a customer centric company. Another reason, they profess to offer knowledgeable sales people. Wrong, again. They sold me an inappropriate product for the space. Their description of the product I bought, and conversations with manufacturer is did not align.

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Is YLighting legit?

Our verdict: Complaints Board's thorough examination reveals YLighting as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, YLighting stands out for its commitment to quality and security. Clients considering YLighting should delve into its customer service record to gauge compatibility with their expectations.

YLighting earns 91% level of Trustworthiness

Perfect Trust Endorsement: YLighting achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for YLighting. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

YLighting has claimed the domain name for ylighting.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ylighting.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows YLighting website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Ylighting.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

YLighting as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up YLighting and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Ylighting.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While YLighting has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with YLighting sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to YLighting. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
4:50 pm EST

YLighting Ceiling light by El Torrent

I bought a $3, 000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.

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3:55 pm EST
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YLighting replacement led bulb

I began trying to get a replacement LED bulb for a light fixture in early Jan 2019. I was told it was actually under warranty and they would request a replacement from the manufacturer of the fixture. 3 weeks passed with no update so I once again called customer service. Again was told they would request a replacement. It is now 6 weeks since initial call and I have called several times and spoke with a customer service supervisor who then emailed me that a replacement fixture would be sent. 9 days since then and they are still telling me manufacturer has not even put in the order. They always promise to follow up, call back etc. no response to my email and no follow up calls or emails. I end up calling them and hear the same BS. I will be filing complaint soon with better business bureau and writing a letter to their corporate office. I have dates and names of all customer service people I've dealt with. Super nice on phone but never any results. Very very disappointed in their service and attention to follow up any problem.

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2:40 pm EDT
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YLighting ellisse lighting fixtures

We purchased over 10, 000 in lights that were then returned. We have proof of the return and who signed for it, yet Y Lighting has refused to give us a refund for over 6 months. The lights were new in boxes. Every time we call they say they're working on it, but have no information. It's incredibly frustrating. We will never do business with this company again.

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6:02 pm EDT
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YLighting tolomeo classic table lamp by artemide r086253

Ordered the table lamp on June 5th (Order Nr. Y10024008). Received two tracking numbers (one for the lamp and one for the bulb). Cost $ 320. Nothing was ever shipped and I paid for lamp and bulb. Tracking on UPS only stated that a "label was created".

Spoke today on 6/18 again to their inept customer service by phone and via chat and nothing was resolved. They refused to cancel the order with reason given that "it might probably be shipped out within the next few days or weeks".

Bad, bad company. No customer service and I get the feeling that I have been defrauded for that I fully paid for a lamp and after two weeks received nothing.

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8:30 pm EDT

YLighting missing products

I ordered four lighting fixtures from YLighting. Only one was in the box. Our contractor didn't open it until after the official deadline to report missing or damaged items, but he photographed the packaging and it was obvious that four lights couldn't possibly fit, even thought the packing label said they were all included. They were worth almost $1, 000. I called and e-mailed repeatedly for several weeks. Zero response. I understand that we had no legal recourse since technically we were past the deadline, but we're good customers who have bought things from them for years. I wouldn't be so mad if they'd had the minimal courtesy to call me back. I will never buy anything from them again.

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2:36 am EDT

YLighting Don't order from them!

I'm so angry. They sent my order to an absolutely wrong address. How could you mess it up? How did it actually happen, guys?
Thank god, those people who received my parcel didn't accept it and sent it back.
Your website never sent me any notification about my order being delivered or whatever else. So I had to call them and ask them for update information and when they are going to send my order to the right address. I talked to 5 people and they told me different stories.
Gosh, what a mess. Happily, I think I succeed and they will finally send my package, and I really hope that it will be the right address.
If not, I will write another complaint.

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11:16 am EDT
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YLighting lamp and ylighting customer "service."

The lamp I ordered it August 14, Order Number 2021056. When they finally delivered it, it had missing parts. I contacted YLighting by email and phone. On September 5, I sent photos of the lamp with missing parts as requested. I recontacted them September 18 via email. I called Sheena King, Return Specialist Lead, Phone: [protected]. Twice. And emailed her as she had responded to my email. She failed to return the emails or calls. I called. The customer "service" person was blasé, seemingly uncaring, and I asked to speak to a supervisor. He said, after a wait, that the supervisor would call me back. No call. I sent an email back to krissanen.[protected]@ylighting.com, the person I spoke to. No call back. I will never do business with Ylighting again, and that's too bad given I have ordered quite a few things from them before. I am disgusted with this company.

They seem not to have found out that they are EASILY replaceable. They don't call back. They don't respond to emails. They don't apologize in any sincere way.

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7:18 pm EST

YLighting Service

I ordered two light fixtures on January 20, 2016 . The website stated they were in stock and would be shipped in a few days . When I checked the status of my order on line, I noticed that the ship date had been delayed. This occurred twice more, now with no date given . I sent an email expressing my frustration and requesting the ship date. I received a message stating that once shipped, the order would take 5-7 days to reach me. But no ship date was given!
Finally, I called the company and after waiting 30 minutes to speak to someone, was told they would have to get back to me with the ship date, since the department that handled that information was gone for the day.
When I did not hear back, I called again and was told that the order status read cancelled! Since I was speaking to the person who was going to get back to me, he knew that I did not cancel the order nor did I receive an email telling me that it had been cancelled. I stayed on the line while he investigated the cause and reported back that that particular light fixture had been discontinued.
I had to request the email stating that the order was cancelled and that I would be issued a refund ( and that I would have to wait 5-7 business days to receive it!)
Well the time has passed and no refund. I called Paypal and they reported that a refund had not been initiated.
Just got off the phone with Y lighting. Again, the department that handles refunds is gone for the day.
All they say is sorry - in a robotic fashion - and continue to do nothing while they hold on to my money. I have opened a dispute viaPaypal and will eventually be reimbursed, but would advise consumers to avoid this unscrupulous company.

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3:21 am EST

YLighting They reply to my request

I ordered lights from the company www.ylighting.com. I was disappointed, ‘coz the seller delivered the order, but it worked only two months. After that it stopped to work. No idea what happened. I decided to change the lights or asked for compensation, ‘coz something was wrong. I contacted the seller and explained everything, but he told to wait, ‘coz he needed to contact the manager. After that I haven’t received any reply from them. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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7:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YLighting slow customer service to return items

I bought two light fixtures on line. When I received them I discovered I'd ordered the wrong size so requested authorization to return. Although slow in providing it, I did eventually receive authorization to return the item, at my expense. Since I bought two fixtures to coordinate I decided to return the second also so requested second authorization number to return it. Ylighting gives only 10 days to return for full refund (you pay return shipping). It has been 5 days and still I have received no authorization to return second item. They are really fast and efficient getting your money. . . try getting it back. I think Ylighting wants to exceed 10 days so they can rip you off. Stay away from this site. Very poor business practices.

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Skvam
, US
Sep 20, 2017 11:04 am EDT
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I ordered a lamp. After a LONG delay, it came with missing parts. YLighting promised to follow up. They then refused to return emails, refused to return promised calls from supervisors, spoke in a sullen and uncaring manner, and here we are September 20, and I'm STILL waiting. For the call back. YLighting seems not to have understood that there are MANY alternatives to their business. And I do NOT intend to purchase here until they call back and apologize and make this right. Unbelievably bad customer service.

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5:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YLighting No Customer Service

Ordered on line and they charged my credit card immediately. No communication for over a week. Sent e-mail asking for status and was told they were checking manufacturer availability. No communication for two weeks. Sent e-mail asking for status. No answer. The lamps arrived needing direct signature. Afterwards received an e-mail saying the lamps were being shipped. The lamps could not be mated to the pin kits because of how an electronic transformer had been attached to the back of the lamp. Wrote the manufacturer and Y Lighting. The manufacturer responded the same day. Y Lighting has never responded! Y Lighting obviously doesn't carry any stock or accept any responsibility. They just act as the middle man for the purchase. They sell high end lights such as Luceplan, Holtkoetter, Leucos, Artemide and many others but they have low end service.

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YLighting contacts

Phone numbers

1866 428 9289 1866 842 6209 More phone numbers

Website

www.ylighting.com

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