LabCorp
reviews and complaints

So I went into lab corp today with my daughter... I was asking the lady which paper to fill out... They lady was so nasty and have a very nasty attitude... It was at rockvielle center in log island and I will never ever go back I walked out and ask the lady for the manager..: she told me she was joy in refused to give me her name and when I asked the lady for her name she said jay... She was a Spanish lady nasty and so rude... I never recommended anyone to go there.. I will be contacting everyone to let them know what I experienced

My doctor authorized lab tests and I was required to use Lab Corps. Personnel were fine, but I was given a paper to sign that said among others that Medicare might not cover the lipid panel for cholesterol checking and I was asked for my credit card as backup if it wasn't payable. I checked with Medicare who told me that the test was covered.
I did not want to give my credit card and therefore didn't get the test. I feel this should not be allowed.

Went to lab for blood draw. Tech had a finger out through glove. She couldn't "get a vein" in arm, went for hand. I told her I had a lot of lotion on and she said that is ok, put the needle in without alcohol wipe. Drew 2 vials of blood and said the vein was no longer working. I now felt faint. She tried giving me a sugar pill, a worker came in and heard what was happening and handed me a breakfast drink. I took 1/4 of it-felt better and she said she would have to use my other hand. She can't because I had lymph nodes removed on that side. She said I would have to come back. I asked her if she could send in the blood she took already for some of the tests and she said she couldn't they were contaminated-HOW COULD THAT BE? I couldn't go anywhere else because some of the tests being done where to be after a 10-12 hour fast.

This is what I posted to the companies "customer support" page. "When we arrived for my son's test today, we were told the wait was 1 to 1 1/2 hours. My 12 year old son and I were subjected to a 1 hour and 50 minute wait for a blood draw. It was a fasting test. No morning appointments were available on the website for nearly 2 weeks. The individual I spoke with on the phone yesterday about appointments said a supervisor would call me back. That call never came. To force the staff drawing my son's blood to apologize repeatedly (unsolicited by me) is reprehensible on the part of your company. I wonder if anyone in your company has the capacity to imagine the level of anxiety that my child experienced? Probably not! Unfortunately, my insurer only uses your company. A copy of this message will be sent to them. I expect to receive no response from anyone at your company."

I have been going to Lab Corp for years and it seems that they have been sending me some parts of bills to the "wrong" address they took down from my doctor. I got an email from a collection agency and when I called to speak with Lab Corp about this, after paying it, I asked why it is my fault if I didn't know that there was a bill and they were sending them to the wrong address and they said they could not answer that and that it was basically my problem.

I made an appointment on the website for May 17th, 2013 at 8am at Labcorp's West Bay Largo, Florida location. I arrived and was told to sign in and have a seat. After waiting nearly an hour I went back up and was told I was sorry that they skipped me and were taking other people that didn't even have appointments but what is worse is that they said they couldn't help me, that I needed a doctor's order. I am pretty sure I have elected to to have a routine blood screening (To make sure I did not have any STDs or anything I don't know about) at Labcorp in the past. I was able to make the appointment myself online and nothing stopped me from doing so and I really think I should have been asked my purpose for being at Labcorp before being left to sit there for an hour. When a person walks in, especially with an appointment, their paperwork should be taken right then. I sat there for an hour, I took off work, and fasted all for nothing. I hope you will use this info to change their practices. I am very unhappy.

Just started using Labcorp for in-house labs for our patients-what a mistake! In less than a month, issues with the Labcorp tech either showing up late or not at all. When I had a "heart-to-heart" with our Labcorp Rep this morning, letting her know of my unhappiness, she ended the call telling me to "go to hell". No, I am not kidding! Unbelievable! If Labcorp ever tries to get into your office-run for your life!

The little worker Bessie Bush was, very kind to all the white people who she assisted but me I was a whole different story, first of all I had an appt. at 2:00 pm, I was skipped passed until 2:45pm with not one complaint from me, then when she finally decided to get to me she just said Lewis, Lewis James and the gentleman before me stood up and walked in, therefore I sat back down ans Bessie comes back up and says Lewis again, I said I'm the orther Lewis but that's not my first name, her response was maybe I couldn't pronounce it, are you coming back or not, at that point I beyond pissed and she continually made rude comments, after I finished I told the black nappy head hefer to go to hell, I will never step foot back into that office if LabCorp had some sense they would fire her ignorant ###. The bad thing is I'm black myself.. Ignoranant people should never work in customer service positions.

My family has two insurances. Every time we go to get lab work we get a bill from lab corp. We call them they say its not their job to bill secondary insurance. But, I spoke to a supervisor and complained about this, and she said that there are four screens to billing, and the person inputting info does not do what they are required to do. They, Lab Corp, has even sent my daughters bill to collections. I asked the supervisor to send me a zero balance after she check with secondary insurance, she said some bills were submitted in an untimely manner, leaving labcorp to eat the bill. The supervisor also told me that she would contact the collections folks, and they would send me a zero bill. I am still waiting on this information. I recently contacted the CEO, CAO, And the VP of labcorp, no response yet. My complaint is if they do their job correctly initially, this problem would not exist. They want my wife to contact our secondary insurance and get an eob (explanation of benefits) for them. This is ridiculous. All I ask if they do their job, and these types of problems would not exist. Ive had problem for over a year now, enough is enough.

Th new company I was hired by requires a pre-employment drug screening, and contracts with LabCorp to undertake that screening. I found the number of the local LabCorp office online as well as the address. I called the number to schedule an appointment, but was promptly put through to a recorded message. I attempted to get through to an actual person multiple times to schedule an appointment and to get further directions to the business, but could not get past the automated system. The recording stated that pre-emploment drug screening was conducted between 9 A.M. and 4. P.M. and could be done on a walk-in basis. So, I decided to drive down to the location without an appointment since they were not required. I spent 20 minutes searching for the location, as neither the address nor the online map clearly showed the location, and as I stated, I could not get past the automated system to get clear directions from a person. Finally, I found LabCorp on the back side of a strip mall. i arrived at LabCorp at 2:19 P.M. on a Thursday afternoon, during the regular hours of business. But, when I walked in, I was rudely ordered to sign in at the register, and only after doing so was I told that the woman who conducts the drug screening was out of the office and wouldn't be back until after 3 P.M . So, after enduring a complete lack of service from the beginning, after searching for the location for 20 minutes, after being rudely treated by the technician, I was still unable to take the drug screening. I am going to recommend that my company search for another contractor to do business with in the future.

I had health insurance with Horizon Blue Cross Blue Shield of New Jersey (Horizon).

In network outpatient lab work was provided by Laboratory Corporation of America Holdings (Labcorp).

Due to the limitations of the policy, there was a limit of $500.00 per year for this benefit.

During October 2010, I visited my primary doctor, blood was drawn and sent to Labcorp. Horizon was billed for four (4) tests - two (2) were paid in full, one was paid partially and the last was not paid. The Explanation of Benefits sent to me did not show the remaining balance for out patient testing.

For the partially paid test, Horizon was billed at $104.00, allowed amount $20.21, paid $1.85. The last test was billed at $66.00, allowed amount $11.68, not paid.

When this first started, I offered to pay the unpaid contract amounts of $30.04 - not accepted.

I see no reason why I should pay more than five times the contract amount for a test. Also, I have not worked since January 2008 and can't afford to pay $66.00.

If you have Horizon for health insurance or any other health insurance that uses Labcorp as the exclusive out patient testing service, then you should look for new insurance or if employer provided ask for new insurance.

If enough of us stop using Labcorp and the insurance companies that cater to this company we could put them out of business.

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