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La-Z-Boy / sofa/ ottoman

1 United States

Customer service is the worst I have EVER seen. Spent a lot on sofa, love seat, chair and ottoman. The day it was delivered there was a problem with the sofa cushions and the ottoman. Delivery person said it was just from being "wrapped"- IT WASN'T!!! GOOD LUCK WITH C/S!!! LONG wait times when calling. Setting an appointment and person NEVER SHOWS UP!!!

JUST sent new sofa cushions and they are worse- HAS STRIPES IN THE FABRIC!!!

WILL NEVER, EVER BUY FROM THEM AGAIN AND I AM TELLING EVERYONE I KNOW ABOUT THIS EXPERIENCE.

Bl
Mar 29, 2018

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