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La Quinta Inns & Suites / hotel room

1 Macon, GA, United States

We called La Quinta Inn's from the car to make a reservation for a room for tonight. We asked for an executive king suite and the availability of such. We were told by your nice young lady that there were plenty of rooms as it was not a busy night and that she would just hold one. I insisted that we give her a credit card number and finish all the necessary entries so that the room would be certain to be there. Upon arrival, we checked in and proceeded to our room. The room was a double double not a king executive suite, so I called from the room and explained to the young girl that it was the wrong room. She did not seem to remember we needed an executive king suite but she graciously said to come down and get a key and she could move us. When we arrived in the king executive suite, it took a minute for us to realize that the room was obviously under some sort of maintenance or renovation. The television set was mounted to the wall in an alcove. It could not be turned or moved so that we could watch it from the bed in any way, shape or form. We would've had to sit on the edge of the bed to even see the television. I then came to the couch to sit down to try to watch it from another angle, and the curtains were open, and the light from your sign out front was so bright we could not sit and look at the television much less out the window. When I walked to the window to close the curtains I saw that the room overlooked the portico roof, so there WAS nothing to see. I am amazed this happened here. But regardless, we do not want to pay $100 dollars. We will pay for a king size bed, with no television and no windows! That couldn't be much. The main point I'd like to make is I suspect you've been bought out by a company that excels in draining the blood from any purchase they make, and then walking away with a bankruptcy claim. Done all the time today. I'm just sorry it's La Quinta. Please see to the refund. Joan Lefter for John Caron

La Quinta Inns & Suites
La Quinta Inns & Suites
La Quinta Inns & Suites
La Quinta Inns & Suites
La Quinta Inns & Suites

Jo
Jan 21, 2019

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