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La Quinta Inns & Suites / cleanliness

1 Yukon, OK, United States

May 2018 - My husband and I stayed at the Yukon location. We were given keys to our room and upon entering the room it was NOT CLEAN. It was like a tornado had hit the room. Sheets and towels everywhere. Took all our luggage back down stairs and we were assigned a new room. The new room looked to be clean at first glance but then we found sanitary napkins in the bedroom trash. Not clean again!! The carpet in the hallways looked like the dogs had pooped and they just scooped it up and vacuumed over it. Dirty, dirty stains. The smell of room/pet deodorizer was overpowering, so much so that our luggage and clothes absorbed the smell and had to be aired and washed at home. No plug for the bathtub to bathe, cobwebs on the shower head and sprinkler system heads. We had to ask for help with he TV due to house keeping didn't put the sensor to the TV back to receive service. We had to sign a waiver of no smoking 15 feet from the building, however the "smoke hole" was right outside the door of the pool room. Asked to be away from the elevator and ice machine, but was placed 2 doors from the ice machine anyway. The incompetence at this location was unreal. We stay in LaQuinta's all the time with our dog but have NEVER encounter a hotel as bad as this hotel. The staff seemed clueless and the GM Sultan always seemed to be unavailable on the premises to take our complaint. Obviously the supervision of how this hotel is ran is unacceptable in my option for cleanliness.

Ba
May 14, 2018

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