LA Fitness / personal training
I previously worked at La fitness so I know how the cancellation process worked. On the contract it states if your residence or place of employment changes, and if it’s further than or up to 25 miles away you can cancel with no issue. All you need to do is just bring proof. I'm a college student and my place of employment changed which was more than 25 miles from the gym, so when I tried canceling them first gave me the run around. So later on I called another gym to see if I can cancel it there, where they informed me the gym in Walpole cannot do that and all I need to do is bring in the proper form and they would have to give me the cancellation form. So later that day I spoke to some of my previous coworkers and they cancelled the personal training for me. All I needed to do was sign and mail in which I clearly did. I thought great it’s all over but that wasn't the case at all.
Later that week I kept getting calls, and when I finally spoke to my previous boss where she began to give me the run around, claiming they go by zip code and not the physical address which is full of crap. I asked where that is stated at but she couldn't make a story after begin confronted about her information. She didn't know what to do anymore because they know they are fault. So still to this day I'm still waiting for corporate to call me and cancel my personal training. Every time I call I keep hearing the same lady telling me I’ll call you back and give you response. I cancelled in October and I'm still waiting to get a response. I called again 12/28 and it’s the same thing.
Shame on La Fitness because I actually enjoyed going to that gym at one point until now. I plan on cancelling all together now and not support their poor customer service gym.
More LA Fitness Complaints & Reviews
- LA Fitness - confessions of a former la fitness employee 
- LA Fitness - la fitness membership cancellation cheating! 
- LA Fitness - inappropriate behavior at la fitness! 
- Lafitness-Personal Training - misleading/scam 
- LA Fitness - swimming pool 
- LA Fitness International - personal training sessions
- LA Fitness International - kids klub closing after multiple complaints
- LA Fitness International - canceling process
- LA Fitness International - miami gardens, fl location discriminate
- LA Fitness International - personal training