I am writing to complain about your flight no. 412 and the fact that the flight was delayed and I lost 2 days wages because of this.
The lack of communication between me and your repreasentitives caused my baggage to go to Heathrow without me.
I would like for you to give the letter to say about the fact that we were delayed.
Can you please get back to me to tell me what ytou inttend to do about this situation.
Thanks for your time.