February 2, 2013
To Whom It May Concern:
I, Rahman Sadequr am filing a complaint because of the occurrences that happened from my flight from Dhaka to JFK with my wife, Afsana Islam and my daughter, Moumita S. Dighol. The Dhaka airport promised that they will give kids meal and wheelchair. The Kuwait ticket agent said he will provide for the services. When we boarded, they didn’t give anything. Ajaj Ekram was the chief parser and said the food ran out and said that his crew did not do the right thing and he’s not supposed to do that. Another crew member named Samir and he witnessed that incident and said that was wrong and said they will write a note. (January 28, Boarding Number: KU 284, Seat Numbers: 10E, 10F, 10G)
At the Kuwait Airport, they put us in the hotel for three members. I asked many times for three beds but instead gave two beds. I had to make a bed on the floor and I was in pain. It was a tiny bed and cannot sleep with three people. Room number was 413. Also, the hotel management behavior was wild. I asked for another room or bed but they said they had no more but they said next time that they will give it to me as a joke.
From Kuwait to JFK via Hitro Airport at London, the same incident happened and they didn’t provide for what I asked for. I repeatedly asked the crew member named Rifat and without any answer or explanation he just kept on going and coming back and later on he said sorry and that there’s no kids meal on that day. Then, I called the supervisor and his name was Nohat and he was making a lot of jokes and teasing me. Moreover ignoring the fact I was a passenger. But he did not even explain what the problem was or why he was called. He yelled at me and gave me a bad attitude and from his expressions seemed like he cursed me in arabic and threatened me that he was a kuwaiti to make me nervous and scared. (Boarding number: KU 101, Seat numbers: 30E, 30F, 30G)
Finally, on the arrival to JFK (Boarding number: KU 101, Seat number: 10E, 10F, 10G), I discussed with the supervisor and he listened to me. He felt very sorry for me, He acknowledged every problem then checked the paper and there was a child meal indication. All in all, the time was just miserable. for all of the flights they had no service. They said the system was down and that nobody could use. Then why are people flying on it? If they claim to say that the system is down then how will we spend time? It’s a long journey. So essentially, I did not get my wheelchair, my extra room/bed, the kids meal, and other facilities. It was terrible. I am paying for all this. It’s not like I am making this up. To have good ratings, your services should be the best but to be honest, it just wasn’t. If this matter isn’t resolved, then I have no choice to take this to the court. I hope through this investigation you may find the truth and know what is best and get back to me as soon as possible. You can contact me through email and phone, [protected]@yahoo.com and [protected] or [protected]. Ticket Info as follows:
Passenger Name: Afsana Islam
Electronic Ticket Reference: KC4RHS
Booking Reference: IKFPRS
Identification: PP NOAA2351786
Electronic Ticket Number: 229 [protected]
Passenger Name: Rahman Sadequr
Electronic Ticket Reference: EGMGQF
Booking Reference: NH56G6
Identification: PP NOAA3205493
Electronic Ticket Number: 229 [protected]
Passenger Name: Moumita Dighol
Electronic Ticket Reference: CW5JWJ
Booking Reference: LRFD8W
Identification: PP NOE1050144
Electronic Ticket Number: 229 [protected]
I Kamlesh N Brahmbhatt traveled from Mumbai to USA (JFK) by Kuwait Airlines. Ticket number : KU/ETKT 229 [protected].
I arrive back to mumbai on 13/11/2012 by flight number KU/301.
I do not find one bag from my luggage from the belt and claim for it at airline counter. Also having receipt for so.
I received the bag by courier service at my home on 17/11/2012 at 1:00 A.M. I opened bag in front of delivery man and found that few items newly purchased are not there in bag which have been mention in complain too. (LIKE, 2 cordless phones, 1 LG cell phone of my use And 5 New brand T-shirts) which cost me 15000 (Fifteen Thousand INR only) .
My contact no : +91 [protected] / Mail ID : [protected]@yahoo.com
U r pleased to solve the problem such created as my worst experience of travel by your Agency.
Hope to co ordinate as best as you can. and as early as possible.
Kamlesh N Brahmbhatt
My wife and Kid travelled in flight Kw102 on 26th October from London to Kuwait. The services of Air Hostess is very poor. No kindness, No hospitality. My wife asked for water for kid to Air hostess, but they didn't respond and after asking several times and fight back they provide the water after one hour. Similar they didn't provide the food for kid also, after chasing them several times for food, after one hour they said food is not available. A case need to be filed against them.
I was supposed to travel by Kuwait airways today 17th March. We came to know about the strike so called on 171 to enquire about the strike but they asked me to come at ckeck in. so with my luggage I reached airport before 4hrs. The dealing with the passangers was like an insult. I have a great loss due to flight cancellation. Who is going to compensate this? We never ever will travel with Kuwait Airways. Do not behave like this to the passangers please.
My 2 bags from Delhi to JFK via Mumbai and Kuwait did not arrive on my Kuwait Airways flight on Jan 2, 2011. I was given a customer service number which constantly goes to voice mail or is placed on hold. I have still not been able to trace my bags yet. Can anyone share their complete story as to what happened with their delayed / lost bags on Kuwait Airways and how much compensation, if any was given?
Dear Sir, Myself Nafisa Bai was flying from Mumbai to Kuwait on 24 Aug 2010. I was issued valid boarding Pass after verification of my luggage. Usually Kuwait Airways allows 40KG as free allowence of luggage but today they insist on 30KG which we had accepted. But even after getting boarding pass, I was not allowed to board on flight saying that I can not take luggage with my hand. My boarding pass number is ETKT2291627002065-2 Seat no- 27C.
Email ID - [protected]@yahoo.ca
I hate kuwait airways big time. Believe it or not there was a big fight between passengers and duty officers of ka yesterday (Can u imagine).in spite of over booked flight kwi-del and cancellation of ka tickets the staffs are getting on our nerves to surprise us more for the long waiting hrs already spent. Compensation paid was very less for 24hrs waiting and other passengers got shifted to b-class due to recommendation (Wasta) and there was some harsh talks and physical arguments. I saw indians recording the whole show on their mob-cams to take the issue up.. Final verdict kac sucksssssssss big time…. Sorry about the language. This is the least you can expect after getting abuses from kuwait airways staffs. We look forward to take this issue up to the faa and dgca.
Attn, date:- 08-27-10
I like to thank to you and supervisor larry mc millan who is working for kuwait
Airline. There was big problem for all passengers. As you know aug13. I know at list 20
Family there in my city, which is chittagong bangladesh. We are in line 6:30 to 9:30 to see the counter person to get boding pass. When we reach to the counter I had show them online ticket.
There was not mention my son infant your computer. But I had ticket number. The counter tell us wait
For supervisor, which is take me another 2:30 to see the supervisor. Baby was crying. But one person take responsibility his name larry, who make happy almost every some customers. Larry did the excellence job in my knowledge. Another problem came aug 22. Which flight time is on. But
Inside the flight all passenger waiting to take off. But it was delay another five hours. We saw the tv
Show us flight on time which is 9:oo pm. Then it was delay here, and my waive and infant son they are
Missing chittagong flight. Finally they provide to dhaka. When they reach dhaka there was no bus.
Which is take another 5 hour to get bus. Then the bus lives dhaka to chittagong. Half the way gone
The bus get fired. Then another replacement bus came take another 3 hour. Finely they reach home.
Thank god. Know I loss lot money for your circumstances. Would you give me some advice. Shall I fly
Kuwait air any more. If can recovery something good I will be take another chance to fly kuwait air. Otherwise I will send to all happening in news paper, internet, and all media.
Ticket no :-[protected], tangina yesmin
Another ticket:-[protected], alam zawrat, infant
E-mil add:- [protected]@yahoo.com
I was waiting for my boarding card in front of the checking counter to be checked for at least 2 and a half hours but, when I finally came to the front of the line, they told me to step aside because, apparently, I was not too late, though I waited for so long. I came to the front of the line about 2 hours before my plane was supposed to set off. I wanted to talk to the in charge about my issue but he kept ignoring my request. Every time I went in front of him, he just turned the other way and ignored my existence instead of listening to anything that I wanted to say. When my brother tried to help me out, the in charge started telling us to get out of the building. My uncle works at an airport and we both know that people should arrive at least an hour and a half before the planes sets off. The behaviors of the people was like a racist discrimination. Right in front of us, some arabian people came and easily got their brodingcards checked after us and they were able to easily just slide by and get on the plane. My whole generation and I live all over the world and we've never encountered this racist issue. We are never going to use this arabian airline ever again because we don't want to experience this issue again. The person in charge of flight #Ku118 on February 12th, 2010, departure time 9pm was a really crude person full of hatred and ignorance towards others' needs. He doesn't listen, he doesn't answer and he was doing all illegal work for an airline.
Kuwait Airways lost my luggage on flight from USA to India. Inspite of filing proper forms at the destination, they refused to compensate me. After 3 months of communication with their representative in New York, they found the bag and returned the bag to my home (starting location), bag and items all damaged.
Unless you are ready to hire an attorney, better spend little more money and travel by other airlines.
Kuwait airways is taking more time to process refund. It a long alomst two months and still no news on refund...
To whom it may concern, I have been advised to put in writing events surrounding the loss of my luggage on...
I sent 4 baggages through Kuwait airways 30th of august from Trivandrum (India) to Amsterdam. Still i didnt receive them and there is no response from the airlines. I have been very much disturbed.
I have sent four baggages from Trivandrum(India) to Amsterdam 30th of August. Still i didnt receive them and there is no response from the local handling agent. The airway bill number is 229 [protected].
I travelled from US to India on Kuwait Airlines and my baggage was lost and it's been 13 days till now...