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Krystal Cancun


Wrongful maintenance fee charges

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Krystal Cancun
United States
We started receiving aggressive collection calls from Concord Servicing Corp. po box 150 Scottsdale, AR. 85252. They had been retained by Hotelera Chicome, S.A. De C.v. to assit in collection of this debt. The debt was supposedly past due maintenance fees w/ penalty and intrest. The timeshare we purchased back in 2001 w/ a revolving 13 week two bedroom over 25 years. Maintenance fee was due when rooms where booked, end of story. The Krystal Cancun claims this was never in writting and that maintenance fees are due every year wether rooms are booked are not. This is the first time they have ever tried collecting said fees in the past nine years of ownership.
We paid in excess of $10, 000. for the thirteen weeks, and only did so because Kivc assurd us that we'd be able to resell weeks at a premium that would almost pay the cost off in selling four weeks. Later I found this to also be an unwritten fraud.
Looking to keep possesion of remaining eleven weeks and obliterate this bogus debt.
Thankful for your prestigious help in this matter.
Complaint comments Comments (12) Complaint country United States Complaint category Products & Services


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N  11th of Aug, 2011 by    0 Votes

Krystal Cancun - still waiting for membership id to rci
krystal cancun international vacation club

i purchased vacation club with krystal cancun hotel & resort back in may 20 2011 still waiting for them to set up membership id with RCI call them several time but can not talk to anyone .
A  19th of Sep, 2011 by    0 Votes
I am on a very similar situation, the only difference being that we purchased our "timeshare" in 2005 and Concord Servicing reported the debt to my credit history as a "timeshare loan" where the payments are overdue. We were made the same unwritten promises that turned to be lies, and the wording in our contract also states that maintenance was due at time of booking.
If we signed a contract in Mexico, is it even valid in the US? We never signed any commitment with Concord Servicing and there is nothing on the contract stating that a potential debt may be resold or that the contract is valid in the USA. Wouldn't you think that if Concord Servicing had a valid legal claim on collecting the debt they would start legal action instead of just harassing people?
I would like to stay in touch with you in order to share ideas and coordinate our efforts. I really think that Concord tried to bully people into paying them but they do not have a valid legal claim to any money. As you mentioned the contract states that maintenance is not due unless you intend to book a week and as far as I am concerned we don't have any business with Concord Servicing. I never signed a contract with them or engaged in any type of transaction with them.
Any help/advice/tip is greatly appreciated. Thank you.
A  28th of Jan, 2012 by    0 Votes
Concord reported me late on my maintenance for 2011 as a MORTGAGE and that I was over 180 days late. You can only imagine what this has done to my credit score. I called and told them that they had no right to report this as a mortgage. Also, that I had never received a bill. I was told that a bill is a courtesy and that they don't have to send them! I so wish I had never bought this time share. Krystal is so run down I will not even use this resort. I paid in full when I bought this and now only have a maintenance. I told Concord I no longer wanted the time share and I was told I could not get out of this and had to pay the fee until my 25 years were up!!!
N  13th of Dec, 2012 by    0 Votes
They took our money and never fulfilled any promises given
Another timeshare scam
N  13th of Dec, 2012 by    0 Votes
Kiss your money goodbye
N  19th of Jul, 2013 by    0 Votes
Cancelamos su Tiempo Compartido…

En 45 días hábiles en promedio
Y lo liberamos de TODOS los compromisos
contraídos con su Club de Viajes

Si Ud. considera que llegó el momento de reorientar
Su presupuesto vacacional

¡ Llámenos ! Y retome el control de SUS vacaciones

+ info: 01 555 536-6997 * LADA sin costo: 01 800 558-8639 * www.hlmexico.com.mx
A  22nd of Jul, 2013 by    0 Votes
It seems like this is a very common problem in Mexico. My wife & i bought into a Royal Elite Timeshare in Playa del Carmen. We stayed in sandos caracol resort & signed contract for royal elite. we've found out in the last few months that availiablity of resorts that we require are very limited (sales person shown us extensive range of hotels). flight deals are no better than booking myself. we enquired to stay lanzarote sandos dec 2012 the ai rate is in total $1900 for the week. i feel that this is going to be costly in the long run, not the ideal deal that was sold to us. This is a forum with more complaints about this company:


I'm in the process of calling the BBB and PROFECO and seeing what they can do. Possibly the attorney General also!!
A  12th of Aug, 2013 by    0 Votes
I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:


I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back
N  5th of Nov, 2013 by    0 Votes
Propably Concord Servicing is a fraud itself?
N  5th of Nov, 2013 by    0 Votes
People cant get money back because it seems to be pretty much about Concord Servicing, FNTC/FNG (First National Trustee Company/First Names Group former IFG Int.).
N  5th of Nov, 2013 by    0 Votes
I could even bet that Concord SErvicing... different (many) Financial Groups own many of those resorts/holiday clubs themselves.
A  11th of Dec, 2013 by    0 Votes
Hi James and Daniel,
I have a very similar case, except that I bought my timeshare in 2008. I have paid off my loan within a few years; however, two of my payments were never credited to my account. I received numerous calls from Concord in 2011. Even after I provided proof of payments (cashed checks) and other evidence, Krystal still could not verify my payment. After several months of collecting call harassment, Concord sent me a letter in September informing me that they will stop collection efforts while attempting to verify my debt. I haven’t heard from them since then, and have no idea whether the two payments were located. Regarding the maintenance fee, I was also told at the purchase time that the fee is due only if I use the timeshare. Even though I never used it, I did receive a bill in late 2009 for the 2010 maintenance fee via email, which I paid on time. This is the only maintenance fee bill I have ever received. Since then, I haven’t received any bill statement from Krystal or Concord. I am not sure whether I should contact them regarding the status of my account. I was wondering if and how your cases have been resolved and whether you are still responsible for the maintenance fee even if you don’t use the timeshare. I would greatly appreciate your help and advice, as well as suggestions from others who might have similar experiences. Thanks.

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