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poor customer service

Complaint Rating:  33 % with 3 votes
33% 3
Contact information:
West Chester, Ohio
United States
I refuse to give my hard earned dollars to this store. Not only are the prices just too darn high, but their customer service is the worst. No matter what time of day I go, there are baggers standing around doing nothing-especially not bagging. The cashiers rarely say hello and don't seem interested in my shopping experience. The meat department is the worst. I've spent close to 30 minutes waiting for assistance. Why assist a customer when you can talk about who you're dating and why your ex-wife's sister is so hot. RIDICULOUS!! I've tried to support Kroger because I like the fact that they have unionized workers who have decent wages and insurance. I like to see Americans working. However, because of their continued disrespect, poor customer service, and zero service recovery-Wal Mart here I come.
Complaint comments Comments (4) Complaint country United States Complaint category Department Stores


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N  19th of Jul, 2008 by    0 Votes
The Clute, Texas Signature Krogers has the worst meat market manager that I have run across. He is uncaring of what he has on the shelfs and his attidude with customers is sharp and uncaring. He does not see to it that the meat shelfs are full at all times, and when you ask him for something that is suppose to be on the shelf, it is like so what am I suppose to do. On ground meat he should package two pound packages, but all that is kept is one pound are five pounds. The five pound packages are in the rolls and you can not see what you are getting. For my family the two pound package is perfect.
D  19th of Jul, 2008 by    0 Votes
Hope ya enjoy WalMart where there is NO meat counter, NO customer service, and your "hard earned dollars" are SENT overseas JUST LIKE EVERYTHING ELSE! If you feel that WalMart is better than anyplace you currently go, you need to think again. That company has a long history of screwing the manufacturer and causing costs to go up to other companies, yet no one has the guts to call them on it. On top of that, they pay jack squat to their employees and have forced off clock overtime in many cases. If you value your "hard earned dollar, " you really need to rethink your strategy. Try a LOCAL meat market, a farmer's market, and so on. Deal with a local electronics provider, clothing store, or whatever. Until you do that, stop complaining about everything!

To the first respondent, WalMart does the same thing, so do just about every other Piggly Wiggly, Dillons, etc as far as packaging. Get a reality check.
N  30th of Aug, 2008 by    0 Votes
Unfortunately one gets the good and the bad end of the stick when employees are protected by a Union.
One of my good friends works for Kroger. He was caught stealing(He admits this himself)and in one week the union had him back to work at a new location.
Do you have a meat counter at your store. If so I recommend that you buy all your ground beef from the actual meat counter, not the shelf meat. Meat sold at the counter is almost always fresher, and you can purchase whatever amount you need.
A  3rd of Oct, 2008 by    0 Votes
I just talk to customer services person and, The problems is not fixed.

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