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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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G
12:13 am EDT

Kroger kroger cream of mushroom soup

I shop at the Smith's Food Store in Ft Mohave, AZ.

Recently bought two cans of this soup. When I opened them they were both a deep brownish color not the creamy color I'm used to seeing. The stamp on the bottom of the can reads: Best By 030119 /7A 03017 YS 01 13:37

The second can has the same stamp with a time stamp of 13:57

Since it doesn't have what I perceive as the right color I will not use it.

Thank for your time.
Gloria Cathey
5588 S Pearl St
Ft Mohave, AZ 86426
[protected]

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A
4:49 pm EDT

Kroger click list

Today I placed an order for clicklist at the Kroger in Fort Wayne IN off of Scott Rd. My pick up time was between 5-6. I arrived shortly after 5 and when I tried to call the number it said unavailable. A fellow customer had to explain that the power was out. I waited 20 minutes before anyone From Kroger's came to talk to me. When they did they were less the helpful just telling me I would need to pick my groceries up tomorrow due to a power outage. I asked why I was never called and notified since the power had been out for an hour and the employee had no reason as to why I wasn't contacted. I drove all the way over there left with no groceries and what seemed like an insincere apology. In know way was I offered any sort of compensation for my trouble just told to leave and come back tomorrow. I cancelled my order and left. I'm not happy with how this was handled

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paula cohn
, US
Nov 29, 2018 2:07 pm EST

This is the usual "if I could give zero stars, I would" review. I tried to book a large click list order on both Internet Explorer and Google. First, if you ask for tuna fish, it shows you cat food, second, many items in the store are not available on click list, third, simply typing an item you want is extremely slow because there is a pause after each letter. Lastly, when you call and tell them that it took you an hour and fifteen minutes to place your order, but you could not check out, they offer no assistance. I told them I am a caregiver for both my sister and mother, and when I asked if I could place the order over the phone, I was told "no". This is so typical of Kroger. They admit no fault and refuse to help. I am just waiting for Meir's to add this feature and I will no longer have to use Kroger for anything.

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C
10:09 am EDT

Kroger deli

On Friday June 16 2017 went to the Newport Ky Kroger to pick up a order for 50pc Fried Chicken for a Funeral Repass, I placed earlier in the week more time than Kroger allow, the Lady took my order I stated to her can this be ready on Friday June 16 2017 at 6:pm she states "sure no problem"
When I arrive on Friday I waited 10min for help, as I waited I observe an associate digging in the garbage this same associate finally ame over and asked"what do you need" "instead of can I help you please" another associate who states her is name Karen (don't know if this is her real name no badge on)came over stated my order was picked up already I stated no I was the one who placed the order, Karen states he (first associate can throw you order in a box) I stated he has been digging in the garbage he already grab a clean box with the same gloves he was digging in the garbage with. I asked for the store Manager and he went to the Deli area, I was so disgusted and angry I left, a pre paid order Kroger associates need to asked for a ID

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Update by Cassie Mitchell
Jun 19, 2017 10:14 am EDT

I observe only 1 associate in the Deli area who wore a hair net, not changing gloves after digging in the trash, no hand washing a Health Dept concern

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9:13 am EDT

Kroger the store manager!!

06/09/2017 I have been a fan of kroger since my kings soopers colorado days. I am not a vindictive person;however, some behaviors cross the line and must be addressed. The store manager of 8415 w markham st, little rock, ar. 72205 is ms. Thomas;her management style is more suited for russian gulag! She patrols the store micromanaging with a pseudo-smile facial projection. I noticed her subjects/employee drastic before and after encounters. Reminiscent of a master and slave plantation dynamic. I understand an investment in time to foster the highest degree of efficiency;I get that! I have had employees confide in me regarding her draconian helicopter supervision: machiavellian!

I refuse to return to that store because of the tone she superimposes;instead, I shop at the smaller rodney parham store where the atmosphere is less tense and welcoming. It is unfortunate that corporate culture has evolved to the point that ms. Thomas feels she must adopt the persona of prison guard in order to advance;my heat goes out to the inmates/employees under her yoke!

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5:29 pm EDT
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Kroger service

I have been to kroger in oxford Mississippi 5 or 6 times in the last 2 weeks. Everytime I go they treat me aweful. I had my coupons out ready to use. Im a family of 5 my husband lost his job so money is tight. Every time I go in there they treat me like a theif. One time I did 2 different transactions and was doing my second. I always tie up bags when picking things up for my mother. It makes it easier to keep seperated. The manager comes over and starts going through my bags I already paid for. I asked what she was doing she said thats her job. On my second transaction she refused my coupons. She was very rude. All my coupons match but she treated me like a theif. I didnt make a scene I just left. This week when I went in the lady at self checkout refused my coupons I asked why she said she didnt have to take them. I asked for a manager and she said the same thing. That they dont have to take them if they dont want to. I gave them the items back and finished checking out. They stood there the whole time watching me like I was stealing something. People were standing around hearing this. I am so humiliated I will NEVER step foot back in that kroger again. This is not the first time. I dont get food stamps so my coupons help me to feed my family. Like I said im still humiliated.

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11:41 pm EDT
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Kroger parking lot lighting

I just visited my local Kroger store. Kroger Super Center at 507 Foothills Plaza in Maryville, Tn. I am still very angry. There was not one light in the parking lot what so ever. I could barely see to get to my car. I also wandered if I might get mugged or kidnapped. I am all for saving money, but that is ridiculous. I would appreciate some lights. !

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5:35 pm EDT
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Kroger injury actual and potential

Your employees have stacked refills for toilet paper and paper towel on the narrow ledge of the changing station. I bumped the changing station and it fell on my head.

This happened 6/16/2017 @ 5:15 pm. It hurt. I guess my question is who thought this was a storage shelf? I took all of it and put it into the floor. And that is unclean.

All I ask is that you not do that. And admit that it was a bad decision.

I should have alerted management, but I decided to just go home.

Concerned,
Jennifer Simonds

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5:29 pm EDT

Kroger prices

Are you kidding me with your prices? I also notice you have slowly got rid of "lower end items" in other words...affordable things and that pretty much forces you to buy the over priced stuff. Not me! I walked out. $8 for a can of lysol? Thats just one example. Your prices are NOT affordable. It seems you are pushing them up up up to see what you can get away with charging people. I tell everyone what my opinion is about your store. I know of many who no longer shop there :) The CEO must need some extra cash...sad...your store is sad

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11:03 pm EDT

Kroger self checkout stations

I visit Kroger several times a week and 50 %of the time i use self check out .Just recently they have Ben talking to you announcing that you are a Kroger reward card holder and how much each item is and then your total. I hate this it seems like an invasion of your privacy. Telling everyone around you about you business .I think they should rethink the announcement s on the cash registers turn that talking off agfain

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8:09 pm EDT
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Kroger check out and bagging employees

I was at Delhi Kroger in Cincinnati, Ohio and checked out around 8:21 pm this evening. I shop at this Kroger 3-4 times a week and spend between $600 to $1, 000 a month in groceries from Kroger.

The cashier Judy wasn't friendly and ran the conveyor belt continuously so my bread and chips and other grocery items were smashing on top of each other. Normally, the cashiers set the bread and chips to the side so they don't get smashed.

In addition, the man bagging the groceries kept asking if we wanted another cart and only placed two to three items in a paper bag at a time, as well as placing the bread at the bottom of the bag an placing heavier groceries on top of it. In the end he quit bagging and went to be a cashier in another line.

After his exit, my daughter and I bagged most of the groceries and left the store.

These two really had no regard for the groceries I was purchasing. My bill totaled over $117 dollars. The leadership of this store is not doing their job in training cashiers or baggers. I'm not asking for much other than being respectful of the items purchased since groceries aren't cheap.

I will not return to this store and have to think twice about continuing as a Kroger customer.

Marijane Klug

[protected]@roadrunner.com

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2:02 pm EDT
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Kroger customer service

When a store is open, cashiers should be in place. Instead we are forced to use self check out stations. A few items, no problem. When I spend 200.00 for groceries, self check out is ludicrous! Those stations have no space, machines are ticky and lock up, then finding someone to assist is next to impossible! We spend enough on groceries not to have to do everything ourself. This has happened to me 3 times in 2 weeks at Kroger on Western Center and Beach in Fort Worth. Albertsons is right across the street. They have cashiers and people to help get things to the car. It is looking very appealing. How many people need a job that can't get one because you are pushing self service?

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2:25 pm EDT
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Kroger deli services

On Sunday, June 11, 2017 between 255pm- 310pm I visited store 10375 Tara Blvd.

I went to the deli for fresh meat. I witnessed one of the deli clerks pushing a cart with meat ( with gloves on). She then went into a freezer or office ( with the same gloves) to put the meat up. She asked me my order ( hasn't changed gloves) then took the meat out of package to cut. She then asked me to hold in while she cleaned the cutter( same gloves), she sprayed it down, wiped it off with napkins, then proceeded to cut my meat ( still hasn't put on fresh gloves) I told her that's okay
That was unsanitary and I have never seen that done before in all my visits to Kroger. Now I know me not purchasing my deli meat here ever again will not hurt Kroger's bottom line but I truly hope better sanitary practices are put in place.

Thank you,
Loyal customer since 2004

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8:48 pm EDT
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Kroger seafood customer service representative

06/10/2017 approximately 08:04 PM at 9480 W Broad St, Richmond VA location employee "BUBBA" took my request for a Ahi Tuna steak and two Sea Scallops when packaging my purchase the employee placed the pricing labels on the underside of the brim of the Kroger logo baseball style cap, tan and navy in color. The employee's cap looked as if it had not been laundered in several years, with perspiration stains on the top of the brim and discoloration of the crown (soiled). When stating to the employee "that is unsanitary" the reply was "when I put it on my arm it pulls my hair". This was reported to a Supervisor in Customer Service. Not knowing if the employee had head lice or not due to his upkeep appearance and questionable hygiene as well as the two other patrons that had yet placed their order one would question the behavior when no one is watching. Grotesque is putting it mild!

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5:20 pm EDT

Kroger whole pig legs and feet

We have been your customers for many years which you will find on my cards and history. Today we went to Kroger on 377 in Haltom City, Texas 76117 where we were exposed to whole pig legs and feet which was the most horrible site I have ever seen in a United States store! I literally left sick and have remained ill since returning from your store. Not all of us eat that way. This is the United States not a third world country where fish heads and pig feet lay all over the place in markets. No one, and I mean no one, should have to be exposed to such a thing, just trying to get noodles and some lettuce, etc . None of us here are vegetarians, etc, so that's not our complaint as we understand package meats are present and for sale, but this was just barbaric! We will be writing the news, Humane society and other chosen animal protective groups to try to get their assistance as well on this matter. We hope that maybe your corporate office will stop catering to specific culture habits and remember we are Americans here not use to such horrific sites of butchering.

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12:10 pm EDT
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Kroger customer service at your lewisburg tn location

I have just recently been closer to Lewisburg Tn since I transferred jobs and thought I'd run in the Kroger there since it was close. The selection and the price cuts with the Kroger card are great but when I went to check out I was completely dissatisfied with the lack of enthusiasium by the cashiers. There was no smile no did you find everything you needed in fact I asked if the line was open since the light was not on but there was someone already checking out in that line and got an eye roll response with a well I guess I am now back. I was trying to hand her my Kroger card and she never looked at me just did everything but take the card for a few minutes I felt like in a sarcastic way. I have spoken to another customer there just to see if I was overreacting but she said she senses the same lack of customer value there as well. Just thought I'd let you know before you really start loosing business because of it. i know I'm not going back anytime soon.

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Maced in Mtn
, US
Jun 10, 2017 2:42 pm EDT

I can relate, and agree. There are a few people there who do seem to care and do go out of their way to help; but the majority of the people these days couldn't care less if you found everything, or if you fell down and got run over in the parking lot... It seems you'd get the same response...an eye roll. It's time for Krogers to get with it in Lewisburg...

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L
5:04 pm EDT

Kroger management

I Love my job I've been with kroger for 22 years and seen alot. I've had my share of not so good management and i was blessed with four great managers that i truly miss. On June 2, 2017 i wasn't feeling up to par, i came into work with my coffee, clocked in went upstairs to put my purse away and print out my sheet for our groc truck. I then spilled my coffee on a desk. I then started to clean it. It took 17 minutes. The following two weeks later i was called into the office and was written up for wasting time! How is this possible? ? Well i was told corporate has rules and i need to follow them. So WHY CORPORATE AM I GETTING WRITTEN UP FOR FRIVOLOUS ACCIDENT! I WAS NOT SITTING AROUND I HAD A ACCIDENT . I CLEANED IT UP. AND THIS magr. Roz williams has the gall to write me up for 17 minutes. ..! Store #347

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3:02 pm EDT

Kroger deli manager

I came into krogers a few weeks back and the Deli Manager (Stacy) had a very bad attitude towards me after I asked her to help me at the salad bar. She is very rude and never smiles or help with customers . I am highly upset about this incident and do not consider shopping there anymore. This is a constant incident . I've made calls about this department but nobody has yet come forward with a solution..

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2:24 pm EDT
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Kroger payment not received

My name is Greg Jurcisin with Yarbo's Line Striping. I provided striping servicices at the Cincinnati Fresh Center in Blue Ash under Purchase Order 170038 for $5000.. The work was completed on 3/29/17 and approved by Brian Schaffer, the maintenance supervisor. Since 4/26/17 I have been trying to find out when I will be paid. I have been speaking with Angela Polishuk since 4/26/17 and she said she would approve my paper work on 5/26, the check would be mailed on 5/30, and I would receive the check on 6/1 or 6/2/17. I have had no communication with Angela since 5/25/17. Today I get a text from her that said, "Hi, I got back yesterday, and it should be in my inbox for approval, I haven't come across it yet, but should see it today, I will let you know by the end of the day if you see it or not." I need to know when my check will be in my mailbox. Hopefully someone other than Angela wil be able to answer my question.

Thank You,
Greg Jurcisin
[protected]

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12:37 pm EDT

Kroger click list manager

557 in garland tx... The jobs aren't the same anymore... You can't complain about nothing cause if you do they'll find a way to get you out of there... To make a long story short I was fired for complaining about my hrs and money... Now I know that there's a 30-45 probationary period I get that... But to say i'm fired without putting me somewhere is ludacris... Talking about well based on what ben said they dont won't me in other departments... And get this not only did they do that I talked with the union and he wasn't trying to help. Me... So if you think about joining the union think long and hard... Cause they just take your money... I can't go to other stores either because of me complaining... Im speaking out because you dont have open door policy... They get these ppl.in position and if they dont like you they can get you out of there... And nowadays they can let you go for any small reason...

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9:43 am EDT
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Kroger racism from manager

The krogers off dover rd in clarksville tn usually has a few white people who hold signs and ask for money. My husband who is black needed to pick up bread for our son, but was short on change so he asked a woman for money. The lady gave him a dollar. One employee came outside then went and got manager. Both said for my husband to get off property, but this was after the employee smarted off being rude saying atleast he has a job and is not begging. My husband and I have been struggling everyone does, but to see white men not getting kicked off property, and having my husband spoke to like that was far beyond racist of them both!

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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