Kohl's / bad return policy
Kohl's return policy is not customer friendly. The line at customer service had over 20 people waiting. Wait time was 45-60 minutes. Registers had short or no lines, but would not take exchanges and returns (unless totally even). I could not do this because they were sold out of the sweater I wanted to exchange for a different. size. I chose an item that was the same sale price as the sweater, but could not exchange it because the retail price was different. Boston store and others allow returns and exchanges at any register. I was not about to wait for an hour to exchange a $13 item. Why shop Kohl's? I have closed my Kohl's charge and will never shop there again!
More Kohl's Complaints & Reviews
- Kohls - Shoplifting charges 
- Kohl's Department Store - Working Conditions at Kohl's Dept. Stores 
- Kohls - shoplifting 
- Kohls - almost impossible to pay your bill 
- Kohls - Kohl's Cash 
- Kohl's Department Stores - on-line order
- Kohl's Department Stores - eau claire, wi store condition
- Kohl's Department Stores - apt 9 shirt
- Kohl's Department Stores - breville toaster oven
- Kohl's Department Stores - overcharged 4 times for one product.