Kmart Stores / refund on a faulty product
I am following up on a complaint I submitted last week,
just over a week ago I purchased a Vacuum cleaner from your Knox store, I paid via eftpos, once I got it home and opened the box I realised that the casing was cracked as well as the handle, I took it back the same day, the person behind the counter asked If I wanted a replacement, which I did, he then gave me a slip of paper called an E voucher, he told me to take it to the register with my new cleaner and that will allow me to take the new one in exchange, once I got home and used it twice, I realised that it was faulty, kept switching off and the cable return button didn't work every time, the following Saturday ( last weekend) I took it to your Stud park store as it was convenient for me that day, when I took it in and explained that it didn't work, they said that they could only give me an E voucher in return, as I didn't want a third cleaner, even though I paid for the original one via eftpos they refused to refund my money, this is so frustrating as now I have to spend more money on another vacuum cleaner from a reputable store and have an E voucher that I am not going to use, is this the way you force people to become customers, by making sure they can only spend the voucher in your store?,
Why was I given an E Voucher in the first place, all I wanted was a replacement cleaner?, was this purely to trick people into having to spend money against their will in Kmart?
As you can imagine, I am very frustrated, as now I have had to purchase another cleaner and wasted $99 in your store. !!!
Do you staff members get paid commission on making unsuspecting people take E vouchers ?
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