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Key Bank / they closed my acount

1 United States Review updated:

STAY AWAY FROM KEYBANK!!! I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed .After a few days of trying to get through to the fraud department, I spoke to the women who actually closed my account her name was "Sara". She said "Keybank has a right to close my account with out providing any reason or notice". She was extremely rude and didn't want to give me any info.When I called again she said she doesn't feel conformable talking to me as I sound like a different person. Additionally they can't send me a check for my account balance, and that I have to go down to the nearest keybank branch which is 3 and a half hours away from me. I opened this account online since there was no branch near me. I find this absolutely ridicules, All I did was open and account and I deposited my money in there- no fraud whats so ever as I have never done anything like that. I used so many banks and no has ever done this to me. I can't even check my account balance online as they cancelled it without notice. I've never experienced dealing with someone this ruthless. I don't plan on dealing with keybank again but now i basically don't know what to do as I cant travel 3-4 hours to the bank.

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