SUBMIT A COMPLAINT

Kenya Airwayskq250 - nairobi to seychelles (thursday 16 november - 11.10am)

We (myself and my pregnant wife) left JKIA on the above flight at 11.30am but within an hour we were told that due to a technical fault we were unable to enter international waters and we would have to turn back to JKIA. We were then told that JKIA was busy so there would be a delay in landing. We eventually land at around 2pm and were sent to wait in the departure lounge until further notice. We had to insist on KQ staff providing us with water (a basic human right). After two hours we have yet to board another plane to take us to the Seychelles and are still waiting at the departure lounge with very little information on what is happening or how we can make formal complaints to KQ. This is my formal complaint and I demand a full refund for this delay. I look forward to hearing from you without delay.

Kind regards

Dan Katte

Da
Nov 16, 2017

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