Requested replacement of water heater. Oct 1, 2008
Called [protected]. Gave model and serial # and was assured it is under warranty, and to call [protected] for replacement. Was told service man would be there oct 2, 2008 at 4pm. Man from a&e showed up at 5pm that day. Did not have replacement water heater, and i later found out that he did not replace water heaters, and did not service kenmore. But before he left he requested $65. 00 for showing up? To do nothing. I told him after installation i would pay the charges. He said he would enter on your records that " customer refuses to pay and that this bill would be forwarded to a collection agency. I said i would call to talk with a manager at a&e to resolve the dispute and get the installation complete. I called a&e at [protected] talked to a representitive and explained, and asked to speak to her manager she said you have to call sears.
I said i want to talk to a management pers at a&e. Again she refused. Getting no help from a&e i called [protected]
Received an order # to obtain a new water heater. Bottom line is i ended up having to pick up a new water heater and having to get it installed by another sears installation group. There is a lot more to this story, but i wish to inform you that i do not feel that the service persons on site or in your office truly represents the kind of business practices consument with good service. I do not feel that i should be resposible for any charges by a&e as i was not informed properly as to the expectations from the onset thank you for your attention to this matter, i await your response.