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2.3 401 Reviews

Kenmore Complaints Summary

130 Resolved
271 Unresolved
Our verdict: Engaging with Kenmore, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Kenmore reviews & complaints 401

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Kenmore smells like paint is burning when cooking

On Feb24, 2014, We bought an oven. We followed the instructions for set up. The oven smells every time we use it. We even tried self clean but we cut it off for in our house was filled with a fume that is harsh on our throats. We're still trying to get the smell out of the house.Kenmore Electric Range was bought at Sears Florissant MO 63031 Brad Murphy sold it. I think the fumes maybe harmful to breath. I believe that this oven is a lemon. How should sears and I take care of this?

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SearsCare
SearsCare
Chicago, US
Mar 05, 2014 8:34 am EST
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Dear Jeff,

We appreciate this feedback you’re posting about your Kenmore Oven. We always strive to provide products that our members would be satisfied with and I can see were missing the mark in your case. My name is Isaac and I am a case moderator with Sears Social Network Support Team. Please allow us the chance to assist you with this matter. I currently see you provide an Email for us at the jeff5622@sbcglobal.net I will forward your contact information over to our case management team for further assistance.

Thank you,

Isaac D.
Social Media Moderator
Social Media Support Team

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Kenmore refrigerator repair

We purchased a Kenmore Refrigerator on March 30, 2013 from the Valdosta, Georgia Sears store for $1, 169.99. The saleswoman was very helpful in selecting the unit and we were very pleased with our purchase. In fact, all of our appliances were purchased from Sears. We have been doing business with them for more than 40 years. We did not purchase the extended service plan because our last refrigerator was more than 15 years old before we replaced it. After a few months there was a rattle that occurred sporadically. We didn't think there was an issue, thought it might go away on its own and the unit still worked fine. As the warranty end date approached we thought we might as well get it checked out. We called the Sears Home Service on December 10, 2013. The appointment that was made was for January 8, 2014. Since the unit was working fine we didn't feel it was problem waiting a month for a repairman. The Sears Home Service called and stated a part was needed and it would be shipped to our house before our appointment. The part came about a week before the repairman. On January 8, 2014 the repairman arrived and installed the part and made the repair. After installing the part the serviceman informed us our freezer was set too high. He recommended a setting and he made the change. He also solicited us to purchase a service contract for any future repairs. We declined the offer. He completed his paperwork and left.
The next morning, January 9, 2014, the refrigerator showed the temperature was 60 degrees. Later that morning I called the Sears Home Service to inform them the refrigerator was not cooling. By this time, the temperature was 73 degrees. I informed them that there was a repairman here yesterday. They said there would be a service technician here the next day January 10, 2014. This technician looked at the refrigerator and stated another part had to be replaced. He input his findings in his computer and got a date for the next repair. He stated the earliest date was February 3, 2014. He said the part would be shipped to our house and recommended we call the Sears Home Service when the part arrived and request an emergency repair call. He too solicited for a service contract and again we declined. The part arrived January 16, 2014 and I called requesting an emergency repair because the refrigerator is still not working. They informed me the earliest date would be February 3, 2014 they noted the emergency and stated they would call if anything became available sooner. I notified the Sears Customer Service Home Services and they were able to get the date moved to January 23.
On Jan 20, 2014 the freezer stopped working. We called the Sears Home Services and informed them the freezer was now broken. They said they would include that information in the repair notes. The same service technician came on Jan 23rd to repair our refrigerator that was here the first time, the same technician who broke it. He was having a problem with the repair and called STAC for assistance. He was working on the wiring in the back of the refrigerator and I heard a crackle and saw a flash, the technician stated he had sparks and there was a fire. He extinguished the fire and continued to speak to STAC. They said they needed to order another part and the refrigerator is still broken.
I asked the technician about getting a replacement refrigerator because of the fire and the short. He said he could not make that recommendation and it would be up to STAC. He felt there was no reason to have the unit replaced. They had to order another part and said the new repair date was Jan 28, 2014. I received a call on Jan 27, 2014 stating the part would not be delivered until Jan 29, and the new repair date is Feb 17, 2014. I informed the representative our unit had been down since Jan 9 and that I needed an emergency repair. The representative said that was their earliest date and there was nothing else they could do.
During this entire process I have been in contact with The Sears Customer Service who has assisted in getting the repair dates moved up but really have done nothing to have this issued resolved. I have asked repeatedly to have the unit replaced. I have been informed that that it takes four service calls before it can even be considered. So I thought we are good to go. With the service repairs we have been receiving, we have one more call and then it will be replaced. WRONG! I received an email yesterday stating that there has to be four different/completed calls in a 12 month period before the unit can be replaced. We only have two and the second one is still open. Never mind the unit has had three different repairs (or attempts), it doesn't count. The first call was for the rattle and that is when the repairman broke our unit. He closed the ticket before we knew it wasn't working. The other two calls, they worked on the unit and continued to break it. Now the unit is not only broken, it has been shorted and who knows what was done internally. Oh, the rattle is fixed (I think) I really don't know because the unit is unplugged. The serviceman said to leave it unplugged because it might cause another short or cause a fire.
Here is a breakdown of the charges for these repairs. If and when it is repaired, it will be more than we paid for the refrigerator!
Call 1: $192.00 Labor + $174.44 = $366.44
Call 2: $193.00 Labor + $98.03 Parts = $291.03
Call 3: $193.00 Labor + $272.48 Parts = $465.48
Total so far for all three calls and parts = $1, 122.05 and there is still one more service call!
Companies wonder why customers get angry or frustrated. Try and deal with service people who don't care about anyone’s situation or the pain, suffering or inconvenience they cause. How long do they expect us to go without a refrigerator? Another month, two, three, forever? We didn't even ask for replacement cost for the frozen food we lost when the freezer stopped working. All we wanted is to have a refrigerator that works. It did work before their highly trained technicians came along and "fixed" our refrigerator! If they can't hire competent repair personnel, they should be ready to exchange defective products.
I will never again step foot in a Sears store for anything! I will tell anyone who will listen about the wonderful products and service Sears provides. Posting at this site is my first step in spreading the word.

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Kenmore fire

I had no idea about these issues until my wife called me at work today. She was starting dinner and the flames started shooting out of the control panel. 20min and three fire trucks latter we found it wasn't the plug or our electrical, but the actual stove. I came home from work and googled the issue and am amazed at the number of incidents . I will be contacting the consumer protection agency, and sears. I can't believe that the oven we paid so much money for has this many issues. We've had quality issues from day one, but they were in the flimsy construction of the stove, and the sears employees moving it into our house and breaking the oven, and there repair guy, and them sending us the replacement part broken. Can't believe sears has survived with this kind of service.

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SearsCare
Chicago, US
Jan 30, 2014 4:33 pm EST
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Hi Feeling burnt,

We appreciate you making us aware of the challenges you have faced concerning your Kenmore Elite oven. We cannot imagine how disappointed and dissatisfied you and your family must be with the unit bursting into flames, damage to the unit and receiving broken parts. My name is Brian and I am a member of the Sears Social Media Support team. Upon reading your post I am quite concerned about this situation and I hope this dangerous event occurred without injury. To this end, I am taking this time to offer our assistance. We would be more than happy to put you in contact with a dedicated case manager who will work closely with our repair business partners to reach a satisfactory resolution. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Feeling burnt), to smadvisor@searshc.com and a case manager will contact you directly. Thank you for the product feedback. We look forward to speaking with you soon.

Thank you,

Brian R.
Social Media Moderator
Sears Social Media Support

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Kenmore washer fills with water and then drains immediately

I had bought my Kenmore Elite Oasis HE washer and dryer set in 2008. Worked great until 2 years later. The washer started skipping cycles and had to turn the knob completely around to start the cycle all over again. Then I would have to do this a couple of times before it would wash properly. Then it would not wash in certain setting and I would have to find the right setting to get it to wash. Because by that time the tub would fill with water and then drain immediately BUT not completely and I would get an unbalanced code or an overload code. I only would have underwear in there and not many! Do you know how much time I've lost just to find which setting would wash my clothes?! Now all it does is fill up with water and then drains. THAT'S ALL! I've tried numerous time to call and speak to someone about this. The first time the representative wouldn't let me speak to a tech without setting a $75.00 appointment. I paid almost $1500.00 for my set and this person wants me to paid $75.00 just to speak to a technician?! And another time, this time a chat line on the computer, wanted to sell me a part that I wasn't even sure that I would need it. He even offered to come down on the price. I had to tell him regardless of the cost I will not be buying anything until I know for sure that I would need the part. I had to tell him this twice! I only had my washer for 4 years before I started experiencing problems with it. And now I've haven't used my washer for TWO YEARS AND COUNTING! I've paid, as well as everyone else with a complaint about the washer, too much money for something to be so worthless so soon. Sears need to stop being so shady and come clean and admit this is a recall on this model and fix the problem. But if there isn't, there needs to be!
I want my washing machine fixed, Sears! You have my money and hold up your end of the bargain and treat me like a valued customer that you claim I am.

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SearsCare
Chicago, US
Jan 22, 2014 11:27 am EST
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Hi rdlee,

Thank you for posting about your Kenmore Elite Oasis HE washing machine repair needs. We can understand how disappointed you must feel with your washer in need of repair and experiencing so many challenges to set an appointment. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post, I would like to take this time to reach out to you to offer our assistance. We would like to connect you with a case manager who will work with our repair business partners to see what repair options are available. If there is in fact a recall we will do everything within our power to address this concern. Please send your contact #, the name and phone # used at time of purchase, as well as the screen name (rdlee), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, thank you for posting about your washer repair issues. We do look forward to speaking with you soon.

Thank you,

Brian R.
Social Media Moderator
Sears Social Media Support

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Kenmore manufacturers defect-won't back product

Bought two Kenmore Coldspot refrigerators model 106.[protected], one in August 2012 and one in December 2012. Both have been worked on during one year warranty period. Then in the past two weeks we noticed the one unit wasn't cooling very well. Also always seemed to run a lot. Called Sears to schedule appointment and was told a few days and hard sell on extended warranty. Why such a hard sell on a $350 warranty on a $1000 fridge that is 1 year old? I know, because they know they are selling big POS. So I decide to try to see if I can figure the problem before sears comes in a few days. I open the rear panel in the freezer and see the evaporator is one solid block of ice. Okay...I think maybe the defrost line is bad. Well I defrost the evap and plug back in. Seems to cool but still not great. Noticed many of the fins on the coil were bent. How? Why? That's manufacturing garbage!

Technician comes and takes panel off again. I see only lower half with frost. Uh OH. Says immediately it's junk and needs new evaporator coil and compressor since it has a leak. Ask about the coil fins being bent and agrees its a manufacturers defect. Suggested I call sears or the manufacturer. Okay so I did both. First sears offers a $60 discount on a second repair trip to re diagnose the problem. What? That's it. Ask to speak to manager. Can't seem to transfer phone. Hmm...seen this game before. Suggests I call manufacturer. Call manufacturer. Wonderful lady tells me about how she cares, how she is sorry for my hardship but because it out of warranty but three months there is nothing they can do. I asked about why the coil was all bent? No explanation but she could schedule a service appointment. The repair is nearly $750! On a 1 year old fridge. I asked to speak to a supervisor and she gave the old "they will give you the same answer, and the "I don't have a direct number". Guess Kenmore lives in the dark ages much like Sears. I ask to speak to her manager and get the same "they aren't here". Okay fine...what is her name? "sarah". That's it no last name? What a joke. I hing up. And to make matters worse, I own a second identical fridge. Guess my only option on that one is drop another $350 on the extended warranty and hope it lasts a few days past that warranty mark. Oh and this is on top of the other issues I've had from this order from Sears. Two full apartment units of stainless appliances. Don't even get me started in the Jenn Aire mess either.

My next option is to file a claim with the BBB and the state consumer board for implied warranty. I'm sorry but leakage in a coil should have been detected before it ever left the factory.

I will never set foot in another Sears store in my life.

Signed,

10 plus year retail veteran (corporate management) who has never seen customer service so poor in their life.

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Jeanneane Preus
Eatonville, US
Apr 22, 2014 5:35 pm EDT

I bought a Kenmore Coldspot in Dec of 2011 and in March it stopped freezing and then
the bottom half went to spoil on the temp gauge even though it was turned to the highest number! After many call to Sears it took 2 weeks too get a repair person and then he said up to $700.00 to repair and 2-3 weeks and then may be fixable. It had a 1 year warranty and so after more calls I was told more or less how sad too bad. We are seniors and can't afford to buy $700 or more every couple of years. There has been three generations of family who have been Sears loyal customers and the appliances lasted 15 to 20 and above years. At this point I have made a formal complaint with the AGO here in Was and will never step into a Sears again and will tell my story to anyone who listens. Facebook is great to air and warn people of bad bossiness.. Sear has become an enemy to the working people everywhere.

SearsCare
SearsCare
Chicago, US
Dec 24, 2013 3:32 pm EST
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NoServicePlease,
We’re sorry that the service experience did not meet expectations with regards to you refrigerator. My name is David with our Sears Social Media Support Team. If you would like to discuss this experience, we would be happy to have one of our case manager contact you directly and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the fridge was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (NoServicePlease) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.
Social Media Moderator
Sears Social Media Support

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Kenmore rusting around bleach dispenser

Sears purchase 12/2010 five top of line appliances following remodel. Problem: RUST around Kenmore Elite High Efficiency Washer liquid bleach dispenser. I have been trying to resolve this with Sears for 2+ months without help from Sears. I want them to provide excellent customer service and am not getting any service. There are lots of complaints about this rust issue on Sears site -- only read one where Sears stood up and replaced the washer collar twice. I was told that no rust protection was to be provided by ANY warranty. The whole washer body has or had a 3 year body protection... I have gone thru 2 years of severe injury and illness making me unable to deal with more issues other than trying to stay alive. Having recovered a great deal I am (and have been for 2+ months) to get this resolved without success. Most of the staff have been horrible, there are a few that listened but could or would not help -- I got the part number, purchase cost but can't get a firm quote on getting a tech out. I get conflicting quotes on all pricing.

I think this should be covered and replaced without cost - a manufacturing defect not caused by me/our household. Our maintenance of our belongings is unquestionable, our home is heated/air conditioned and we don't open to outside moisture --- so that is not an issue. The lid is always left open so there is not an issue there either.

If Sears will not be standup about this and fix it asap I will never again waste my monies at Sears for any purchase.

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Hawkes
San Jacinto, US
Jan 13, 2021 3:53 am EST
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I also bought and still have a kenmore elite washer and dryer my washing machines bleach dispenser started rusting when it was still newley purchaded but from Lowes hardware store and They told me I needed to contact kenmore. Which I did and all I was told was that just happenes on these machines and they couldn't do anything about it. I contacted kenmore several times and just got the run around. I still have both the washer and dryer but I very rarely use the washer I have to go to a laundromat. Which is very inconvient also I dont like doing that because I am an RN and right now with COVID going on I wish I could run the washing machine again after washing my work scrubs to make sure its clean for the next person but I just dont have that kind of time. Im so sorry to the people that use it after me. I wish kenmore or LOWES would have stood by the warranty that comes with all major appliances. But I do like and still use my dryer.

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Jeff Jerviss
, US
Sep 17, 2020 7:18 am EDT

Same problem here. What is Sears doing about this besides NOTHING

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Jeff Jerviss
, US
Sep 17, 2020 7:21 am EDT

Also stained some of my clothes and bedding which took a while to figure out what was happening.

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Tonigirl52
, US
Feb 18, 2020 1:43 pm EST
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I also have the same problem and it’s been a nightmare. I so loved this washer but now the rust is starting to get into clothes! I can’t afford a new washer at this time does anyone have suggestions on how to stop the rust from spreading through the washer? I do not use bleach so never ever put bleach into the dispenser so bleach was not the culprit! Is there a recall on this washer?

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Nel1960
, US
Dec 27, 2019 1:27 pm EST

I contacted sears regarding the severe rust issues around the lid and elsewhere. The sears warranty rep said the warranty doesn’t cover normal wear and tear. My reply, this isn't normal wear and tear, there is a defect with the protective coating used. I’ve had washing machine for many years and never experienced anything like this. My wife is a nurse and the rust is staining her uniforms; we’re currently searching new washing machine. Let me add, the new washing machine will not be a Kenmore.

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Rusted Out
, US
Nov 20, 2019 12:47 pm EST
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Mine is horrible! I always thought Kenmore was the best but NEVER AGAIN WILL I PURCHASE ANY KENMORE PRODUCT.

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Rusty5296
, US
Oct 17, 2019 10:38 pm EDT

Sears customer service was non existent to me. Bought our Kenmore "elite" roughly 4 years ago. We literally never use the bleach or detergent bin(we always put the liquid directly on the clothing or use a pod. However the entire time is rusted out and chips off during washing cycles. This is an obvious defect or result of cheap parts. Either way this should not occur on a washer with this hefty price tag. I too was hit with the "rust is not covered" by a customer service-less Sears. I was however given the option to purchase their home warranty...at a nominal fee I can purchase some what I would hope to be basic customer service...that should be free. Unfortunately that experience was a nightmare...with a price tag. It took over 6 weeks to get a repair. The company that finally came out never called me...answered my calls...zero communication. Sears did absolutely nothing about it. Not a single thing. Tough luck mister customer. Eventually I was given the option of a base model GE model that was 2/3 less that what I paid. Sears has lost my business forever. I don't normally post these but it has been that bad of an experience.

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Kimselepec
, US
Aug 11, 2019 9:27 am EDT
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Yes, same thing for me with my Kenmore Elite. I have never used bleach and it is rusted all around the bleach dispenser. I had another washer for 18 years and no rust.

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D@ni3113
, US
Jun 05, 2019 10:55 pm EDT

Mine is doing the same thing.

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Isabelle Flores
, US
Jun 05, 2019 6:45 pm EDT

Another pic, this are is much worse.

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Isabelle Flores
, US
Jun 05, 2019 6:43 pm EDT

Same problem, tried to get Sears to fix/replace no help. To expensive to try “fixing it”. The washer was expensive and should’ve lasted longer!

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Kenmore stove caught fire

We purchased a Kenmore Elite 40 in. Dual Fuel Range Model 790.75503 when we built our home in 2006. My wife was getting ready to put cupcakes in the oven when there was a loud pop, flash, and then flames! It blew a hole in the heating element burned for a short period. The stove has been taken care of and in like new...but now we cannot use it at all besides the little side oven. We have a 3 yr. old and a 6 mos. old. I cringe to think what could have happened if my wife would have been upstairs or another room with my boys when this thing decided to malfunction and catch fire. I have Googled the problems and it makes me sick to see that Sears is aware of these issues and also the house fires these stoves have caused and refuses to recall them or take responsibility. We keep the breaker turned off unless we need the side oven to try and make supper. I paid big money for this oven (which we saved for to buy) and now can't afford to buy a new one. If I would have had any heads up to the problems we would encounter, I would have never bought it. When it comes to the safety of my family, I am very defensive! We cannot even leave the breaker on because I read that they have turned on by themselves. This scares me to death! We are supposed to host Christmas at our house this year, but it looks like it is not going to happen with no oven to cook.
Sears, PLEASE be the reputable upstanding company you claim to be and stand behind these ranges before it claims a life or leaves any more people homeless!

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Update by Schlabach
Oct 27, 2013 9:13 pm EDT

MKStltCh, I am simply stating that Sears has been aware of the ranges malfunctions for quite some time and did not issue a recall, even after almost 15 house fires were caused due to the malfunctioning range. With all due respect, get the facts before commenting...it makes you look bad :)

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MkStItCh
West Seneca, US
Mar 16, 2015 11:22 am EDT

So, I do not looked at this site that often any more BUT... How do you know that this range almost caused 15 house fires? If you are going to quote facts then you should include the source of your facts because I can NOT find any site that says "Kenmore Elite Caused 15 house fires"

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Richard Schillen
Richmond, US
Mar 15, 2015 3:07 pm EDT

I have the same Dual Fuel Range stove that I purchased from Sears for $2300 or so in 2006. Everything worked fine until last year the largest burner on top every time I lighted it would burn for a while and then there would be an explosion, like a loud pop, and the burner would turn off. So naturally, I didn't continue using it. I called the Sears repair people who came over to diagnose the problem. They charged me $75 for the visit. They said the part had to be replaced, and it was something like $173 or so, and then the labor another couple of hours so it was going to be somewhere in the 450 or so to resolve this matter. Finally, I decided to do it because the largest burner is my favorite burner. I put my wok on that one with the wok stand that is provided. The part was ordered and arrived, the workman showed up and started to work on it, until he gave up saying that the connection had rusted, and he would have to replace the entire set of burners on top just to fix that one on top. It was better to leave it like it was, as the repair was prohibitive. My question is how can it be that the one part can not be removed and replaced with a working part, just because of a little rust? Come on! I was refunded the moneys for the part and whatever I paid for the labor but NOT the initial $75. I think the former refund was to keep me quiet. Well, I am not quiet. I think when something becomes challenging like this Sears is unwilling to help out a) because their staff is not qualified and/or b) they can't be bothered. I would like to correct this situation with a Sears part and Sears technician working on this problem. Is that possible? Contact me at richard.schillen@gmail.com

SearsCare
SearsCare
Chicago, US
Feb 04, 2014 2:46 pm EST
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Hello Baileyandparkersmom,

We thank you for informing us about this matter. We would be happy to connect you with one of our case managers to assist you with your stove concerns. Please send the following information – contact #, screen name (Baileyandparkersmom), phone # used at time of purchase tosmadvisor@searshc.com we look forward to speaking to you.

Thank you,
Dianne D.
Social Media Moderator
Social Media Support Team

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Baileyandparkersmom
Sedalia, US
Feb 03, 2014 10:34 am EST

We are having the same issue with our stove. We purchased this Kenmore Elite Dual Fuel 40 in Stove while we were building our house in 2008. while I was cooking there was a weird smell, loud pop and a blue light arc or electricity bolt came out of my oven. I went down stairs and turned the breaker off. Now nothing is working...no buttons work, clock is off and the oven won't work. I read online that several people have had this problem and it has caught on fire. We have had no luck with the customer care center at Sears or Kenmore. You would think if many people are reporting this they would have a recall. We literally purchased everything Kenmore Elite from Sears brand new when we built this house down to the trash compactor and water softer and will never buy form Sears or kenmore again. We have had trouble with our washer and dryer, trash compactor, refrigerator and now our Stove. We bought expensive items thinking that would mean quality but unfortunately that's not the case. For any of you that have had this problem with your stove...what did you end up doing? At this point I really don't want to go buy a new one for $2300. :(

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CDisappointed
Beavercreek, US
Nov 23, 2013 9:58 am EST
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I purchased my 40"Kenmore Elite Duel Fuel in 2007. I, Thank the Lord, have not had a fire but my control panel went out. I turned the electric to the range off so that there is no chance of fire. That really scares me! I was told there is not a recall on this part even though there have been SEVERAL fires due to this faulty part! and countless people having to replace it before the range is even 10 years old. So here I am stuck with a range that is costing me $500.00 to fix after purchasing it for over 2000.00. I will not be going to Sears to buy any of my new appliances and never again will I purchase a Kenmore or Frigidaire, (the makers of the range), as they do not stand behind their products and they are willing to put their customers at risk.

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loggon
Leander, US
Nov 13, 2013 3:53 pm EST
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Oh my I have the two oven Kenmore 790 also and it is only 2 years and 14 days old and last night I heard a pop and then a very loud buzzing sound. I looked up and saw smoke in the kitchen. Opened bottom oven and there was a flickering flame on the lower oven left side heating element. I got nothing but run around when I called Sears. The "inspector" is to come tomorrow which will cost me $80. for them to see it was the element even though the Fire Dept. came out and there is a report. They took down the model # and Serial number. After reading all the negative post on several sites on this model, I wish I would have read them prior as I would not have purchased it. I am not sure I will feel safe using this range even if fixed.

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B. A. S. Jones
Brookville, US
Oct 18, 2013 10:06 am EDT

We have the same stove and its been nothing but trouble. We purchased it from Sears in 2008. ...everytime you self clean the oven the paint keeps coming off the bottom of the stove. It is even rusting where the grates slid on. The top surface of the stove is so thin it does not clean properly and it gets super hot, and to mention the burners you cannot even clean. They are black and forget about cleaning those...its a waste of time. We have had 7 bottoms sent to us and this last one I knew would do the same. After a year I said I do not want the extended warranty. Even the man from Ohio, the big boss who called said we could get our money back or look for a different stove...even if it was not from Sears. Good luck with your stove...I know I will never purchase another appliance there or anything else. And by the way, the big boss never would return our call. My advice...by American made...USA. They can be found on the internet. I am waiting for something to happen with this stove...and when it does I will take it and set it on the door step at Sears in Dubois, PA.

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MkStItCh
West Seneca, US
Oct 17, 2013 9:53 am EDT

6 years without a problem with the stove and you make it sound like they knew of the problems when they sold it to you.

SearsCare
SearsCare
Chicago, US
Oct 16, 2013 3:24 pm EDT
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Mr. Schlabach,

Thank you for your post and for the feedback regarding the issues that you have had with your Kenmore Elite range. My name is Jack and I am with the Sears Social Media Escalations team. We apologize that the range has not performed as expected and we would like speak with you about the range in greater detail by having a case manager contact you. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (Schlabach), and phone number used at the time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.
Thank you,

Jack C.
Social Media Moderator
Sears Social Media Support

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Kenmore appliance repair

I bought my Kenmore Oasis Elite washing machine in September of 2007. Shortly after I purchased the machine I began having problems with it. I had a service tech come out and take a look at he fixed one problem (long fill) at that time. I still continued to have other problems with the machine though. I called again shortly after my one year warranty was out and was told it would cost me to have someone come look at it again. At this point, I called a technician from a local company because I felt that Sears' prices were inflated. The service tech came out and said that he found nothing mechanically wrong with the machine... that the problem was most likely with the electronics of the machine, and he would not be able to service the machine. The problems were the F1 error code, the machine going completely haywire, cutting on and off on its own, not able to start a cycle. etc. I lived with this problem for years because I simply could not afford to go out and buy another machine. Nor could I afford to spend the hundreds of dollars it would cost to replace the circuit board. January of 2013 I find out, on account of my own investigations, that there is a recall on the machine... the circuit board. I call the number that I found and request someone to come replace the circuit board. At first, they tried to tell me that my washer would not be covered by the recall and I would have to pay for the repair myself. 2 hours and 3 different people later, and they finally agreed to come fix my machine. They sent the replacement part to my house at which point I called to make the appointment. The serviceman came and fixed the problem in about 15 minutes. After the repair, I was still having problems with the machine. AND I had a new problem. The machine kept throwing off balance. AND I was still having the problem of all of the buttons going haywire, flashing on and off, randomly cycling through all of the modifiers. But the F1 error code was gone. At this point, I was not able to wash a load of clothes without the uL (unlevel) code coming up. Even when the machine was completely empty, it still shows this code. So I called Sears back and informed the operator that the problem was not resolved. They ended up sending the repair man back out. He came up with a list of things that it COULD be and told me that was all he could do, but that none of said repairs would fix the computer issue. I call AGAIN. I am told that if someone comes to look at it again, then I will be charged for the service call and any repairs that need to be made. At this point, I am just beyond frustration. I end up getting off the phone completely irritated and feeling like I am getting the run around. I call back yet again and ask them why I am being held responsible for this issue that was obviously a manufacturer's defect. The machine has given me nothing but problems since I first purchased it. And it is obviously a very common problem. I end up getting nowhere with the phone calls and service calls. The only thing I was told is how much $$ I would have to spend. I end up just suffering along with my off balance washing machine - wringing my clothes out as best as I can by hand. Eventually, about a month ago I had another repairman from my aforementioned local repair company come to take a look. And this guy tells me that there is nothing wrong with the mechanics of the machine. The problem has to be with the computer board in the machine. He then tells me that, to his knowledge, there have been many other people with the same complaint about after the computer board being changed, the machine is unable to balance. He explains to me that the reason is because the computer is sending too much power to the spin motor and it is causing it to go off balance. Or something along those lines. So today, I decided to call Sears again. And wouldn't you know that the lady that I first spoke with told me that she had just gotten off the phone with another customer claiming the exact same issue. I end up getting transferred from person to person. Nobody was able to help me except to offer me a protection plan. I am quite honestly, at this point, not interested in giving one more dime to Sears. Why should I have to pay for this problem that should have been correctly fixed the first time? Every person I have spoken to has given me the run around. I even had one particular lady, Alicia (customer solutions Supervisor) tell me that there was nobody else for me to speak to and my complaint would be escalated no further. I was never rude to anyone. I was certainly not rude to her but she was downright nasty to me. I am truly shocked at the lack of care that Sears has for its products and the people who purchase them. At this point, I have been told by numerous Sears and Kenmore associates that there is nothing more they can do for me, so I will make my complaints on every single board and review site that I can find. And my business, for one, is most definitely directed elsewhere.

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SearsCare
Chicago, US
Oct 24, 2013 12:19 pm EDT
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Hello Terry30169,

Thank you for making us aware of the challenges you have been facing regarding your dishwasher repair, what you have described certainly proves this has been an upsetting experience. At Sears, offering high quality products and superior member services has long been our endeavor, we are sorry to hear that in your case we missed the mark. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post, I’m compelled to reach out to you and offer our assistance. We would be more than happy to put you in contact with a case manager to see what options are available to resolve your dishwasher repair. In order to contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference this post (Terry30169), to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, we apologize for the unsuccessful repair attempts and we look forward to speaking with you soon.

Thank you,

Brian L.
Social Media Moderator
Sears Social Media Support

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Terry30169
Vicksburg, US
Oct 18, 2013 1:09 pm EDT
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i have also had the same experience with sears with my Sears Elite Dishwasher that i purchased Nov 2011 on Black Friday, have had nothing but problems, called for repairs twice in the begininning was told to reset the control panel by flipping by breaker switch, whiched seemed very odd to me, for awhile it worked. They came out twice that year, replaced the control panel. should have been replaced, went to local store where i purchased it in Vicksburg, MS asked for them to talk to Dist Mgr. I felt it was a lemon and should be replaced, it was under mfr warranty. of course it had to be fixed for the same thing 3 times, no when i hit three it was four times.
Same runaround, was forced in Service Agreement to get them in July 2013 to fix dishwasher, they replaced again the control panel (my machine turned on randomly in the middle of the day/night) the only way to shut it off was to turn the breaker switch. That repair was $447 came back out to install Aug 12 on Aug 21 9 days later the machine stopped yet again, and was lighting up like close encounters of the third kind. Tech came SEPT 20 (!) to repair this problem. said parts were back ordered until late Oct. Send HQ a comment from beginning to end (all details) they were supposed to respond in 24 hrs, 4 days later, i got the standard "we are sorry you are experiencing problems with you dishwasher" you have an appt scheduled for Oct 4. They kept calling to see if parts came, again, i had to have this problem fixed 4 times, put on hold for non existant supervisors who never answer the phone, you finally just get disconnected. I didn't cancel appt, i work for govt, and we were in shutdown, while i was still working we could take no leave, luckily my daughter was home, no repairman came or called between set time of 8 - 12. Service calls me at 1:30pm to say no parts were in yet. UGH... the stress of dealing with this company is about to kill me. I received a call on a sunday from their escalation team, that said if my parts don't arrive by oct 19th, i Might be eligible for up to a $500 voucher... REALLY! I should have to pay zero, this is still the service call from July... it's now almost nov, all i want is my money back!

SearsCare
SearsCare
Chicago, US
Oct 16, 2013 5:12 pm EDT
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BiloxiSpring,

We appreciate your taking the time to provide the feedback about the issues that you have had with your Kenmore Elite Oasis washer. My name is Jack and I am with the Sears Social Media Escalations team. In reading your post, I can see that you have been through a lot of aggravation and have endured a considerable amount of sub-standard customer service to this point trying to get the washer working properly. We would like to discuss this with you in greater detail by having a case manager contact you. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (BiloxiSpring), and phone number used at the time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.
Thank you,

Jack C.
Social Media Moderator
Sears Social Media Support

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Kenmore still problems

Sears sent recall on wash machine Jan 2013. Problem with it going out of balance. Set up appt and they came out and worked on the computer of it. Still same problem. Called again. They came out and put in a new motor and other parts. Sept 27called and wanted a replacement. Not an option they said. They are coming Oct 1st to try to fix it again. I am so tired and frustrated with having to babysit my washing machine. Takes 2hours to get a load done. Sheet set, pair of pants and a top. Currently making a sqeal sound and smells like something is burning. Bought the set in 2011 but they argue that it was 2010. I have the receipt thank God. Have purchased so much from them but will not in the future. Living a nightmare trying to get a load of laundry done.

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SearsCare
Chicago, US
Oct 02, 2013 11:33 am EDT
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Dear Discouraged sandy,
We apologize for the challenges you’ve experienced concerning your washing machine repairs. We certainly understand the inconvenience of not having a properly functioning washer in your home. I can only imagine how frustrated you must feel especially after replacing parts on the washer and washing a relatively small load of clothing takes 2 hours. My name is Brian L, and I’m a member of the Sears Social Media Support team. Having said this, we’d like the opportunity to speak with you to see what options we may have to help resolve this issue. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Discouraged sandy), to smadvisor@searshc.com and a case manager will contact you directly. Again, we’re sorry for the repair difficulties and we look forward to speaking with you soon.
Thank you,

Brian L.
Social Media Moderator
Sears Social Media Support

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Kenmore foul odor from rear of fridge

I have a kenmore elite side by side with ice maker. Recently I started smelling a foul odor eminating from behind my kenmore elite refrigerator. I spoke with several people as well as searched online. Everything suggested that the drip pan was moldy. I removed the pan and cleaned it(even though mold was not present).
The odor remained, so I broke out the vacuum and a soft scrub brush and cleaned all of the coils off. This job took roughly 2 hours of hard scrub and vacuum but I everything is now clean and dust and dirt free.
The odor came back the following day with a vengeance, it's not so bad that I do not want to be in the kitchen area. What is this foul odor and why has sears/kenmore not addressed the issue.

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Kenmore shop sears at your own risk - bad product, worse customer loyalty!

On January 17, 2013, a mere 14 months after receiving my Kenmore Elite Freezer-Refrigerator (model #: 795.72053.110), the cooling system began to fail causing the refrigerator portion of the appliance to fluctuate between 40-50 degrees and the freezer portion of the appliance to fluctuate from 30-40 degrees, despite the settings. After consulting with a member of the Sears’ repair services group on January 24, 2013, I decided to purchase the Extended Service Agreement for this appliance, which I expected would provide me with an effective remedy to the problems I was having given the relatively new condition of the appliance.

Since that time, I have had more than a dozen repair appointments over the last 6 months, which have resulted in the installation of 4 fans, 3 mother boards and 2 cooling systems (at least a portion of it) to no avail. Not only have I had to live with a refrigerator/freezer that doesn’t meet the minimum requirements necessary to keep groceries effectively, but also I have had to dedicate 4 hours of each day that I make an appointment to the meet window that Sears requires for such service.

At this point, I have little faith that this problem will be resolved in the foreseeable future and while I realize that the extended service agreement affords me $500 towards the purchase of a new appliance, after the fourth failed repair attempt, I am no longer willing to further invest in an appliance that only lasted me 14 months (even more so, considering the most experienced Sear repairmen are unable identify and resolve the problem after such repeated attempts).

So, I decided instead to write CEO of Sears to try to appeal to his sense of customer loyalty by asking for the replacement of a product that was obviously not manufactured well (the above is based on that letter), but the customer service rep who responded would only offer me a choice of a $100 gift card or the $500 store credit mentioned above. Seriously?!? Firstly, who would choose the $100 gift card and secondly, I’m guessing she didn’t care to read my letter.

So finally while posting this, I find that per his comment bustedfridgeinMN of “Sears won't stand behind and can't fix our 'lemon' fridge!” on another complaint website has received a replacement fridge - let’s see: 14 months old when problem started - check, refrigerator won't cool properly - check, bought service agreement - check, multiple attempts to fix with no success - check. So what gives?!?

In the case of Sears, “what gives” is buyer beware…unfortunately, it would appear that Sears looks at a situation like this as a one-time transaction as opposed to what the retail business is based upon - repeat customers. It’s a shame...best of luck with that, Sears.

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Yvonne Thompson
, US
Aug 09, 2015 11:29 pm EDT

Sears does not have top notch repair people and they do not stand behind their product. No wonder they are floundering in business. Deep freeze freezer that does not freeze ice cream products. Have had it "looked at" several times. Now they want me to extend my warranty to come out AGAIN for this ongoing problem. Thay will not replace and the "repair"they did lasted a short time.

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SearsCare
Chicago, US
Aug 15, 2013 9:44 am EDT
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K Do,

We’re sorry to hear about the trouble you’ve been going through with your fridge repair. My name is David with our Sears Social Media Support team. I did not see any other post by you on this site, so I do apologize up front if I missed it. If you still need assistance with this situation, we would be happy to have a case manager contact you and assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (K Do) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.
Social Media Moderator
Sears Social Media Support

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K Do
, US
Aug 10, 2013 9:50 am EDT
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JFK,

You hit the nail on the head. I have a side by side Commercial Elite that I carry a Master Agreement on. Since 2005 we have had over 11 documented repairs and the most current repair started June 8th and will not be looked at again until August 17th. 60 days down time, 3 un-repaired service calls, an email sent to the address that Dianne D. sent you which was unanswered or even acknowledged. Everyone I speak to outside of the US tells me how sorry they are when I'm on the phone for service or complaining that this is unacceptable service I've paid for, and then transfers me to someone else to explain the whole thing over again. I am going to guarantee to enlighten people through social media, web, personal, and write ups that Sears is no place to purchase appliances or waste money on a Master Service Agreement (renewable every three years) that isn't worth the paper it's written on. Customer service is non existent except for the initial purchase, and your on your own afterwards. I will keep you updated on my progress and monitor yours. People need to stand together and stop taking what we're given from these manufacturers that push off a bad product and refuse to stand behind it. I work hard for my money and look for a major name product, retailer and warranty that is supposed to be customer oriented. Let's face it, there's always going to be a bad product produced no matter who or what it is. It's inevitable, so just cut the loss, repair or replace it in a REASONABLE time, and your customers will be ecstatic and stay loyal. Thank you for sharing your story. K Do

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SearsCare
Chicago, US
Aug 09, 2013 10:10 am EDT
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Dear JFK - Cincinnati, I saw your post here and I want to apologize for the difficulty you’ve had with your refrigerator. I can understand how frustrating it is when something you purchased does not perform as expected. We understand your frustration and concern in this situation and would be more than happy to speak to you further on what has transpired and offer our assistance. Please send the following information – contact #, screen name (JFK - Cincinnati) phone # used at time of purchase to smadvisor@searshc.com.
Thank you,

Dianne D.

Social Media Moderator
Sears Social Media Support

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Kenmore cracked liner

We purchased a Kenmore Elite in 2009. We just noticed a new crack in the liner. Research shows that SEARS has known of this defect since at least 2004. We were told that "cracks are inevitable" and this is cosmetic. Thus not covered under warranty. SEARS continues to sell this defective product.
Never using SEARS again. For anything. They cannot be trusted.

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Kenmore seras delivery

I had a $2, 614.98 Kenmore Elite bottom Freezer Refrigerator delivered to my home today. As the guys brought it into my home they scratched the front of it up in 2 places... Nor did they leavel it! When I asked they told me it should tilt so the doors close better! When I asked if they could repair it with paint or give me a discount the man called costomer care and passed the phone to me to handle it. They refused to give me a discount on my refigerator or fix the problem. The man talked with the costomer care women and she said the only thing they could do is give me a 10% discount on my next perchuse! THIS WILL MY LAST PURCHASE I WILL EVER MAKE WITH SEARS! You can charge my card but can't discount it? NOT HAPPY! Now in my new kitchen I have a refrigerator that looks like ###! Thank You,
VERY UNHAPPY COSTOMER!

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Kenmore kenmore power miser 9 gas hot water heater

We purchased a 40 gal gas water heater in 2010. It just stopped heating. Called Sears for service and that was the beginning of four days of hell so far. We did get a repair person out who said we have a bad pilot and of course he didn't have the part and had to order it from out of state. Got the part but now we are fighting to get someone back to put it in. The part was covered but the labor of course is not. When the repair person was here he said this will more than likely happen again because it is faulty design. We bought the power miser 9 because the old heater was a Kenmore and lasted 15 years without any problems and outlived it's 10 warranty. The customer service is the worst we have ever seen and the products are not the quality they once were. And when we call for service I want to talk to an American who I can understand what they are saying. Never have this kind of trouble with Home Depot or Lowe's. We are done with Sears and will never set foot in that store again. We just regret not reading other people's experience with this product before we bought.

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zia rab
Anaheim Hills, US
Jan 18, 2011 6:02 pm EST

my water heater keeps going bad when I complained the patrs dept told me to buy some where else if you are not happy

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Kenmore oven has mind of its own

My oven is on a powertrip, I had to show it who was boss! ! Preheated oven for peach cobbler, 375 deprees, beeped, preheat light turned off, put in peach cobbler, went into laundry room to put clothes in dryer, returned to kitchen which now smelled not like yummy peach cobbler, but that horrible smell it makes when it is at super high temps to CLEAN the oven! Door not locked, with 500degrees of heat going on in there, wouldn't turn off, had to flip the breaker... Thank God it was me and not one of my children cooking. They would have NEVER checked the oven again until the timer went off. By then the peach cobbler would have been a raging inferno! NOT acceptable Sears/Kenmore! Ovens are supposed to last decades, not years..I don't even use the oven more than 3x/week...NOT HAPPY...:(

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Kenmore poor quality poor customer service

Bought a new washer and dryer March, 26, 2012. Kenmore Elite model [protected] washer. Figured Kenmore been around since before I was born and always had good luck with them. Spent the big money and got their high end stuff figured it was some of the best out there, LOL was I ever fooled. Well here it is has a one year warranty, but hey for half the price of a new one they will extend the warranty. (should have been a clue they don't have much confidence in their product anymore ether). Well now it is April, 23, 2013 just under a month out of warranty and the front main seal has a chunk come out of it and water leaks everywhere. Call them up and the service tech shows up and says sorry no warranty but for $260.00 we can fix it but it will be at least a week to get parts and get back out here. I asked about any help being just out of warranty and was basically told to bad so sad here is your bill. Now if you choose to fix it yourself it will be $80 dollars for me to have walked in and said no warranty, which they could have said on the phone when i call the service center and asked about all of this, they told me I needed to ask the service tech and he would be able to help me. What they really meant was we need to get our tech out there to bill you at least $80.00 to tell you we won't help with the cost. I'm not trying to brag but I take $180, 000 truck apart and put them back together I think I can handle a washing machine. The long and short of it is Sears has become a scam artist at taking advantage of people. Needless to say I have darkened Sears's door for the last time. I would recommend nobody buy from Sears. There is a reason Sears is all over the Internet and in the media that they are on their way out, going bankrupt and loosing money. SCAMMING PEOPLE ONLY WORKS FOR A SHORT TIME. Quality products and good customer care will always stay in business.

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21...SADD
Cave city, US
Mar 01, 2013 11:56 pm EST

Terrible washer..oasis...had for a few years and has twisted and damaged clothes...smells like rotten eggs at start up...can't wash much in that Canyon capacity...Joke...Wasted money that we don't have to waste...
This is written by : jan

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Kenmore non delivery/poor customer service

To whom it may concern,

After several months of saving and contemplating what and where to buy our refrigerator and oven, we finally decided to get it from a reputable company. Being new immigrants who is starting our new life in Canada, buying big applainces is a big decision for us. It took us months and some belt tightening measures for us to save enough to buy the best that we can save for and deal with a reputable company to ensure that we get the quality and the service that I thought we deserve.

Last April 7th, we went to Sears located at the Yorkdale Mall in North York. After talking to the sales person named Mehnad, we decided to buy a Kenmore refrigerator and a Kenmore oven. Everything went smoothly until I noticed the printed receipt. It contains a different adress from my own address. I notified the sales person right away about this and he said that he will take care of it and make the necessary corrections. I also requested that the items be delivered on a weekend because my wife and I are at work during the weekdays. He did not mention that the items can be delivered after office hours. So we ended up setting the date for Aprill the 20th. I cleared all my schedules for that day to received the delivery.

Come April the 20th, 7:30 am, I received an automated call saying that a delivery will be done within an hour. I had to wake that moment and clear my refrigerator and oven anticipating the delivery. At around 8:00am I received another automated call stating the same thing. After 30 minutes I received a call regarding the delivery address and | said that it is the wrong address. I also mentioned that | noticed that the day | bought the items and had it corrected. They said that they will call the delivery truck and have it delivered to my house. After a few minutes the delivery truck arrived but they only brought the oven. I ask about the refrigerator and they said that they dont have it on their list. But they will call and check with the office. I was satisfied knowing I was dealing with your company. I have them take out my old oven and refrigerator expecting the delivery to arrive. Inspite of their assurance, I initiated a call to the Delivery Services number on the Sears website informing them of my concern, and | want to make sure, that it will be delivered and my day was not wasted. I was given the response that they will call the delivery van about the change. After a few hours of waiting I decided to call the store to make a follow up. I called the sales person that I dealt with and he said the will call the delivery services. But after a few more hours of waiting, I did not received any call or confirmation so I decided to call the Delivery Services number again. This time I got a definite assurance that I will not get my delivery that day. They said that they are finished for the day and no drivers are available. They have tried to deliver but they have the wrong address. This infuriated me since I called several times that day aside from having it corrected the same day of the purchase about the address. They said they cannot do anything about it. Although the lady on the line was very apologetic and offered to call the store for a loaner, I refused. My thinking was if you can have a loaner delivered, why can you not have my item that I paid for delivered. I was very mad at this point and was shouting because of my frustration (I apologize|!). Nobody even gave me the courtesy of a phone call to inform me that no delivery will be done today. I was very adamant to have the item delivered because my food in the refrigerator will be wasted and I felt like I was a hostage and there is nothing I can do about it. I felt like I was treated unfairly, after paying the items and the service, this is what I get! Is this how Sears treats its customers? After being awaken early and waiting the whole day, no delivery? I called the store again, but to make a long story short, no delivery was done. I wasted the whole day and to make matters worst, I am looking at the next few days without a refrigerator. It was so frustrating to say the least! For the next few days, we have to eat outside or order food daily. We have to go to the grocery daily if we want to cook our own food. We cannot buy anything perishable because we have no refrigerator. This is very incovenient and expensive because we bring food to work to save on money.

Today Monday, April 22, after office, I decided to drop by the store to talk to a manager to make a complaint. The person that I dealt with was off, so a Senior Sales Manager by the name of Habim met with me. I told him my predicament. He responded to me as he should but he keeps on mentioning that it was not anybody's fault. Then whose fault is it? He was blaming the procedure and the process and he has no control over the situation and all I can do at this time is to make a call to a complaint number. Although apologetic, he was not sincere. I felt like I was a just a statistic and ask to call a number. But still I called the complaint number, which I think was a mistake and a waste if time. I got the same type of response again, apologetic but no sincerity, no solutions except to wait and just read the notes which I already knew. Nothing of my efforts to correct the issue was even mentioned. Thus I decide to write the letter. I know it is long, but please, I hope you take time to read and make the necessary actions to correct this system of yours. Make us customers that spend hard earned money in your stores feel that we deserve more that just being treated as a statistic. I would really appreciate a response so that we will not think that we made the mistake of choosing to deal with your company.

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Kenmore electronic control board sparked and everything in the oven stopped working including the electronic control board

My Kenmore electric oven range stopped working including the electronic control board. When I went to put it on bake and temp, it sparked and the whole oven shut down without any displays on the control board. The whole oven range won't come on.

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Kenmore possible fire hazard

I bought this range in early 2011 as a upgrade to my old Whrilpool range. Just shortly ofter it went out of warranty the oven control unit failed. I called a repair man and a new one was ordered and replaced by him.
Less than a year later the unit failed again, so I sent the defective unit back to the provider and they sent me a replacement. This lasted less than a year again until 3-2013, only this time it blew the breaker (it never had done that before) . Upon removing the back cover I was horrified to find the oven plug that plugs into the control unit MELTED! I only can say I'm glad it didn't start a FIRE. I'm writing this complaint to worn people of a possible FIRE hazard. I'm junking this range

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loggon
Leander, US
Nov 13, 2013 4:24 pm EST
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I bought the Kenmore 790 and my oven did catch fire. Bought 10/28/11 and caught fire yesterday 11/12/13. Have only received run around when calling today. Bottom line I have to pay to have their repairman come out and tell me what happen. Well duh I think I know what smoke looks like and smells like and nothing wrong with my hearing when I heard a pop and loud buzzing and when I looked in the lower oven I saw the element burning and popping. Also had the Fire Dept. out here and they said and saw it was the element. I have purchased other items at Sears with little to no problems, but this range scares me especially when I have read so many reports of fires in this model of Kenmore range. Scary to me. I most likely will purchase a new range, but I am afraid to purchase one at Sears.

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12:19 pm EDT
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Kenmore failed dehumidifier

Sears/Kenmore had a recall on LG Dehumidifiers due to overheating and possibly catching fire. My unit failed for the same reason, and luckily I noticed and unplugged the unit before anything bad happened. With talking with Sears, they said that my model was NOT part of the recall. The recalls affected models below and above my unit. Sears refuses to look into this problem (Seems that I have to let the unit run until it catches on fire before they will do anything). My Model number is 580.54501 400, SN 404TA017811. My main concern is not mainly for my unit, but for other owners that have this same model and are still using it!
SEARS needs to add this model to the recall list also.

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+1 (844) 553-6667 +1 (800) 549-4505 More phone numbers

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