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Kaspersky Lab / charged 3 times for internet security & refused refund

1 London, England, Greater London, United Kingdom

annual renewal for Internet security was due & received an email from Kaspersky offering a discount on new internet security. took the offer & cover continued. Received a recent bank statement that showed 3 orders raised for amounts adding up to a total of approx £120. Contacted CS, sent them a copy of bank statement & they advised that the previous year had auto renewed (no explanation on why a 3rd order was duplicated). CS also advised that as past 14 day period, no refund was eligible.
Very disappointing service.

Jan 1, 2019

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