Kanes Furniture / Customer Service
I picked out a discontinued bedroom set in the store and then added another current dresser to go with the set. I called and arranged for someone to come down and pick the set up being they do not deliver discontinued furniture. I asked the sales person if they could start getting the set ready to load as time was an issue. She told me that she could not do anything until the set was paid for. Well the credit card to pay for the set was coming with the truck that was going to pick the furniture up. We then noticed another salesman going over to the set. My sales person went and told him it was sold to me. He ignored her and rang up the sale to his customer. I called for the store manager who told me that the set was already sold. Now the set had not been sold 5 minutes before that, and I was told that she could not put a sold or hold sign on the furniture. Then I was told that they would check some other stores to see if they had the set. I was informed that none of the Kane's showrooms had the furniture. So basically they sold the furniture out from underneath me while I was standing in the store.
The next day I drove to Orlando and found the same exact set for sale in the first store I stopped in and again in the Orange Blossom Trail stroe. I called the corporate office and emailed with my complaint.
Christine Ball responded after a few days and apoligized for the whole episode. The manager at the OBT store agreed to sell me the set he had for the same price that the Ocala store had agreed to. The problem with this was that the headboard on his set was damaged. When I spoke to him directly he said I had to come to Orlando to work out the deal. So this was going to mean another trip to Orlando, (80 miles one way), to agree to a price and yet another trip to pick up furniture that they would not transfer between stores.
I finally gave up on the whole thing, found a set of Jamestown Sterlingworth furniture that is solid cherry, on Craigs list and bought it for $175.00. The furniture at Kanes was going to come to $700.00, and it was pressed wood. I thought the issue with Kanes was dead, until today when I received the following email from Christine Ball, the customer service rep. at Kanes corporate office:
Hey you…was going through my emails cleaning up the folders and ran across this. Guess he never came in to buy this. He made such a stink about it and never bought anything. JERK!
Kanes Furniture Corporation
Corporate Customer Service
[protected] ext 247
This is how Kanes treats customer from the corporate level on down. I don't know if she really did mean to send the email to me or just to the store manager in Orlando, ethier way they lost a sale any future business from me or any of my family and friends.
More Kanes Furniture Complaints & Reviews
- Savon Furniture - Everyone who is shopping for furniture to go elsewhere! 
- Savon Furniture - Poor Quality of Furniture 
- Kanes Furniture - Poor customer service 
- Savon Furniture - Big cheats 
- Savon Furniture - No refund 
- Kane's Furniture - poor product and bad customer service
- Kanes Furniture - Sectional in need of repair
- Kane's Furniture - 3 piece sofa set
- Kanes Furniture - They told me that they would fix the problem, but after they received money. They refused to do it
- Kanes Store - They didn't deliver wardrobe and no idea how to get money from them