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JustFlybought airline tickets for 6 people and flight was changed

I bought 6 airline tickets from Boston to Paris, the airlines contacted me to tell me there was a flight change. We could travel on the flight change so they said they would refund me my money. I received an email that day saying they refunded me the money to contact Justfly about the refund. I contacted Justfly to be told yes they did receive the refund but it would take me 6 to 8 weeks to receive to call my bank because they had the money. I called my bank and was told they had no record of my refund. I have never had any problems with my bank getting my money before. I called Justfly back getting disconnected twice and they kept giving me the same story. It has been over a week since the airline refunded the money. I will never go thru this website again. It didn't take them 6 to 8 weeks to take my money for the tickets. My bank has filed a claim against them so hopefully I will finally get it back.

Ju
Nov 30, 2018

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