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Jumianon delivery of my desktop, phone that uses sim card already paid for

I am Hassan Adesola with mobile number [protected], I ordered and paid for a landphone that uses sim card since 15th Nov 2018.I am yet to receive it.This was the message sent by one of your agent on 22nd Nov 2018.'Dear Hassan I'm Ayoola Adekoya from jumia (Tel:[protected]).I'll call to plan the delivery of your package MPDS-[protected]-9278 today. Carry your ID.Till now I'm still waiting, I even called the no but it's not going through. Kindly expedite action. Thanks

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