SUBMIT A COMPLAINT

JumiaI am reporting one of your agents as he refused to deliver my blender order no-[protected]

Below is this message sent by jumia containing the information of the agent who ought to bring my product latest by 22nd as it was ordered on the 17th Nov..

Dear Victoria, I'm Mernyi Arnold from Jumia (tel. [protected]). I'll call to plan delivery of your package [protected]-3547 today. Carry your ID..

The above named person called me at 10pm today to bring the Blender I ordered but suddenly hang up and promised to come back. Well, don't know why he did that.

Since then, I have been calling and waiting for him to arrive but all to no avail. He eventually picked my around 4:00pm that he would be coming to my place shortly but never showed up. My appointment for yesterday was cancelled because I had to wait for him to come as promised and my order wasn't delivered.

What do I do or who do I talk to as I am very displeased with the poor service and dont know if my blender would still be delivered.

Regardw

Vi
Nov 22, 2018

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