Menu
Jewel-Osco

Jewel-Osco review: terrible experince! 59

J
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On March 19, 2007 between the hours of 1AM-2:30am I went into the store to purchase some peanuts and I noticed the self check out line was closed. I requested to speak to a manager and the plain clothes security guard said what I can do for you. (Note: he had no name tag to show who he was) I assumed he was the manager and I told him I don't think its right that every night there’s a long line of black customers. I don’t see why the checks out lines are closed because I’ve shopped in here and I know those lanes were open. I also said do I have to go wake up some of my white friends to get the self help line open?

The security guard got upset and said, "I don't want you in my store." and I said I've done nothing wrong I was only speaking of the self help line. I stood in line and the security guard came toward me and stood in front of me and ask me to leave and I said I just want to pay for my nuts and go. He bumped me and I said if you trying to hurt me you will lose your job and that’s a liability. The security guard swung at the nuts in my hand and the bag busted. He stared at me and immediately grabbed me in my collar and slammed me to the floor and said, "That’s it you are going to jail." I said I did not do anything wrong. As I was lying on my back he put his knee in my chest and stomach and I was yelling someone please call 911. I was telling the security guard he hurt my back when I went down and he said, "There nothing wrong with your ###." He was trying to put the cuffs on my and I continued to yelled for help because I was scared.
Note: I did not try to fight back and I did not grab the security guard. I keep my hands to my side at all times because I did not want to give him any reasons to justify why he attacked me.

The customers were standing around taking pictures and yelling at the guard saying if he stole something I'll pay for it. I yelled to the customer I did nothing wrong and I was not stealing.

The second security guard came and put his knee toward my neck and I was yelling I could not breathe because I take medication and my mouth is dry. I yelled and cried for help several times and the security guards kept telling me to shut the ### up so they can take me into the back room. I yelled please to everyone to call the police I need help and I asked the security guard to call 911 and he said we're taking you into the back room first.

The security guards were trying to pull me into the office because there are no cameras and they could have done anything to me. I asked multiplies times for someone to call the police. I both security guards to call 911 but they insist on taking to office first. I was yelling loud when they pulled my arm with the cuffs.

Finally, one of my arms were cuffed and the bigger security guard was tired and rested his knee on my chest and I told him I could not breath because of the medication and he said, "There's nothing wrong with you with a smile. One guard picked me up by one arm and the other guard picked me up by the hand cuffs and I screamed loud that I was in pain, I yelled for help and for someone to call 911. I was dragged about 8 feet with the security guard pulling me by the cuffs and the other security guard said, "And you said you hurt your back there's nothing wrong with your ###." The customers yelled and were taking pictures of what the security guards were doing to me.

The Pharmacy Manager came over and said if I get up and go to the room he would give me a glass of water. . I told him I take Adderall which has Amphetamine in it and it makes your mouth dry. I told him I was not going in the room by myself and to call the police for me. He walked away and said nothing. You would think the Phymarcist would have known the side effect.

I was dragged again another 3 to 7 feet and I yelled because of the pain in my wrist. I said you’re hurting my wrist, and the security guard said, "It's your fault." I begged the security guard to call 911 again but they refused because they wanted to get me into the back room. I was scared and I yelled please call 911 and finally I heard a customer call stating the guards were jumping on me.

The security guard choose not to call 911 because they were trying to get me into the office where they take a lot of homeless black people and jump on them and let them go. They reason for that is, it’s cheaper to beat the heck out of a person oppose to going to court.

Finally a customer called 911 for me and I assumed CPD was coming to save me but instead I get arrested without question. The Chicago Police department came and made me lay my stomach and while the CPD was hand cuffing me he look at my wrist and said, "Dam! We going to put in the report that our cuffs did not cause those marks and swelling. I asked the Chicago Police Officers to get me to a hospital because I had breathing problems and my wrist was hurting the officers ignore my request. The Security Guard did not know what charges to filed because the Chicago Police asked the Security Guard, “What did he do? Was he shoplifting.” The Security Guard said, “No. But I did ask him to leave and he refused.” The officers ask the security guard, “What charges would you like to file?” The Securtiy Guard said, “No, I don’t want him in this store.” The officers said you can file a complaint for Trespassing. The Chicago Police Department did not do their jobs because I should not have been detain because their was no grounds to arrest me. The Chicago Police Department coach the Security Guard into making charges against me which were false. The video tape shows I did not nothing wrong and you will see the mistreatment of the officers. When I was taking out of the door in cuffs my arms were lifted by the officers which added more pain. You will see in the video of me trying to get my breath and asking the Chicago Police Department to take me to the hospital and they refused several times. I was told I was going to the hospital but I went straight to the police station.

I get arrested for Trespassing which is a bogus charge because Jewel-Osco / Monterrey Security / Albertson / Supervalu had no probable cause to arrest me. I was standing in line with an item until the security guard knocked the bag of nuts out of my hands.

I was told to quit acting and I told the Police I take medication and that my mouth is dry please give me some water. I take Adderall which has Amphetamine in it and it makes your mouth dry as if you're eating sand on a hot day. I told the cop my mouth is dry and that's why my lips were turning white and the cop response was, "You're faking it." I said please help me take me to a doctor because I can't breath and my wrist is hurting. He said he's going to jail and they put me in the police wagon.

1. My rights were not read 2. The cops did not look at the video tape 3. The cops refused to take me to the hospital and I asked for medical help 4. Ask me if I was on Cocaine 5. I was handcuffs on top of the injury
I begged for water for about 15 mins and there was one cop asking me if I was on cocaine and I told him no and I've tried drugs or drinking. I was searched and I bagged for water and the cop said you can drink out of the dirty facult. I went to the dirty facult and drink and another cop came with a cup of water and I was drinking fast and the cop said, "Slow down before you chock." This is when they realized I was telling the truth and they became nice to me. I explained the situation to the cops and the medicine I was taking because they never heard of it before. I asked the cop why did I get arrested and you did not look at the video? He said, "That’s not my job and if you think you were treated unfairly get a lawyer."

I asked the cops when will I go the doctor and at that time it was 3am in the morning. I told the cops I could not miss work because I will lose my job. So the cop said, if we take you to the doctor you are not going to make it to work on time. It will be easier to go through the process and go yourself. The cop ask me if I was denying medical help at this time not knowing they were compromising my time and their time to avoid taking me to the doctor. I said ok, so I should be out of here before 5am and I was told yes. As the cops were leaving I told them not to forget to lock my doors because all my personal items are in there and they said, "We will take care of you.

I got out of jail at 6:30 this morning and I went to the Jewel to get my truck and it was towed. The security guard changed tours and the new guard said, "We towed your car about 10 minutes ago because it should not have been parked here and that's a fact. Enjoy your day." The female security looked at me and smiled and said, "Sorry." I said the cops told them not to touch my car and the male security guard said, "I have nothing else to say. We towed it and now what?" He walked off again and that was it. I spent my last $150.00 to get my car out of the pound.

I spoke to the vice president of sales at Jewel-Osco and the following conversation took place.
V.P: What if we don’t show up? It would not count against you.
Joseph: You’re wrong because it’s going to show up on my record that I was arrested.
VP: It’s going to show the case dropped and that you were never convicted.
Joseph: Your wrong, it’s going to show a false pattern of trouble and you know and I know this was a bogus charge.

I’ve served Jewel-Osco/Albertson/Supervalu/Monterrey Security with a subpoena to request copies of the investigation report and a copy of the video tape and to this date I have not received any answer or copies of my request. I’ve called Jewel-Osco/Albertson/Monterrey Security/Supervalu on several occasion and to this date I have not received any answer as of yet.

Jewel-Osco Loss Prevention and Monterrey Security takes customer accused of a crime in a room without cameras and beat them up. I had a situation with Jewel-Osco and Monterrey Security Company on March 19, 2007. I was harassed by loss prevention and Monterrey security up until my court day.

I sat in my car and some guys drove up and hit my car with a bottle and drove off. I was sitting in Starbuck's and I notice a face I recognized from Monterrey Security Company and Jewel-Osco loss prevention. I was at caribou coffee and two guys came and sat next to me and talked about the medication I take and there is no way I will win in court. I took down several plates numbers because I know they are trying to intimidate me not to show up to court and to file a civil suit. I noticed a plan clothes detective that was following me talking to Jewel-Osco and Monterrey Security before my name was called. They security guards from Jewel-Osco and Monterrey are thugs and they try to intimidate you by following you.

1663997 il plates
f646185 il plates
8238249 il plates
6084929 il plates
8348834 il plates
g22121 il plates
hmw765 il plates
jxm668 il plates
4722155 il plates
6424239 il plates
8632938 il plates

On April 30, 2007 I went to court for the Trespassing charge I was going to fight myself because I was standing in line with an item when I was attack and I knew the charge of trespassing was not going to stick. I asked for an continence because Jewel-Osco / Albertson / Supervalu / Monterrey Security told the judge they wanted to file additional charges of Battery and Disorderly Conduct because they knew the charges of trespassing was not going to stick by itself. The additional charges were filed because they are trying to avoid any civil suit to protect them. I told the judge I did not agree with the charges because if there was any truth to the charges they would have been filed the same day and not April 30, 2007. The reason the additional charges were filed was based off my arrest record because they are trying to create a pattern to get me convicted to avoid any civil suit.

The night I was arrested for Trespassing the cops asked the security guard, “What do you want us to charge him with?” and the Security Guard said, “Trespassing.” But when we get to court the security guard filed additional charges of battery and disorderly conduct. Which is wrong.

I can’t apply for employment because no one will hire you if you have a case pending. With the additional charges I’m really scared because I don’t know what the outcome is going to be. Why did they wait to file additional charges? I never touch the security guard I never used profanity I was only yelling for help. They were allowed to file additional charges and it’s not right.

In court you had people sitting from Loss Prevention on the left side in the back and you also had Loss Prevention sitting in front of me to intimidate me. The one employee that had as a witness is a know gang members and he got into an argument when a customer was taking pictures with a phone.

I’m tired of Security Guards pretending to be cops and I’m tired of retired cops using the loop hole to avoid misconduct charges because the same law does not apply to Security companies as they do to the Chicago Police Department. The Chicago Police Department did not do their jobs because I should not have been detain because their was no grounds to arrest me.

59 comments
C
C
Cynthia Kramer
, US
Feb 11, 2024 4:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On Feb. 5, 2024 I went to Jewel to buy cookies on sale at 3 packages for $10. They rang up at about $6.00 each. CS said that I needed a digital coupon. I'm a visually impaired senior so can't see the tiny print on the sign.The store was filled with seniors, most don't know how to use them and end up paying too much. This is unfair to seniors.

C
C
CookieSpider
, US
Jan 28, 2024 6:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Store #3051

9350 W. 159th, Orland Park, IL 60462

Very pleasant experience at checking out at the cash register. My receipt says the cashier was Laura. Quiet and polite check out experience. Small chat about the weather. Friendly smile. Just trying to send some good Karma back to store 3051.

C
C
CookieSpider
, US
Jan 20, 2024 6:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Good experience

P
P
Pmcgy
willowbrook, US
Dec 25, 2023 6:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

This store is constantly out of stock on advertised items- bait and switch . It is wrong - I will shop at Walmart -I never have out of stock situations there .

S
S
Samindia3
Chicago, US
Nov 13, 2023 6:14 pm EST

on 11-02-2023 while at jewel osco I picked up a jar of pickled relish and cut my finger because the jar had glass on the back of it.

S
S
Samindia3
Chicago, US
Nov 03, 2023 2:00 pm EDT

when I received a call from the claims department the lady Sandy didn't really listen to what i had to say. she offered no help and was short with me.

S
S
S Best
, US
Oct 22, 2023 8:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is an ongoing problem! Neighbors have complained and Jewel should be fined heavily at this point! Time to make a complaint with the state board!

J
J
Jatoki Moore
, US
Oct 23, 2023 12:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

on sat oct 7 i made an online order for sun oct 8 between the hours of 11am-1pm.when my order came at 1:10pm i was missing 3 items. 8.97-signature farms lean ground beef 27%fat chub 48oz, 4.50-hillshire farm ultra thin sliced lunch meat pastrami 7oz.and 3.00-signature select orange juice 52oz. my 10.99 frito lay 18ct was expired.order #[protected]

E
E
E. r.
, US
Oct 12, 2023 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Went to Jewel store #3465 on 9/27/23, I clearly told the bagger to use paper bags, she then tells me "I'll put all your meats in plastic" and I said fine but per enclosed pic, you can see how messy she placed my bags all paper on top of plastic, and when she picked up my six pack of club sodas, she literately just threw them into the shopping cart

View 0 more photos
C
C
Carolyn Baptiste
, US
Jun 03, 2023 8:52 pm EDT

on 05/28/23 I purchased a 4 piece fried chicken from store 443 E 34th St Chicago Il 60616 It was horrible it did not taste or smell fresh I just tossed out the other pieces I purchase fried or grill chicken from this location quite often never had this experience before

K
K
kendog11
, US
May 29, 2023 4:43 am EDT

I was shopping and bought a few things at Caton farm jewel in Plainfield and a lady by the name of Deb Gibba ran after me outside the building because she thought I was stealing. I am a black male and she racial profiled me. I showed proof of my receipt. I will NEVER shop at Jewel again. I will be spreading the word. She needs to be disciplined.

Y
Y
Young Man 777
, US
May 16, 2023 11:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was at Jewel on Roosevelt and Wabash Lashawn Whitehead was very disrespectful he drop my food on the floor call me out my name on the phone every time I come in there he makes me uncomfortable he always tries to flirt me I'm just trying to shop and leave this happened on May 8 Monday around 8pm

A
A
Anonymous54321vf4
, US
Mar 11, 2023 11:05 pm EST

Only one lane open at 7:45 am. There are more than 13 customers in line with wait times ups to 30 minutes. The location is in Chicago, the store at 59th and cottage grove. The date is Wednesday March 1st 2023. The current time is 7:45 am

M
M
Maureen DeFilippo
mt prospect, US
Feb 18, 2023 2:28 am EST

Went to store 3491, purchased two of these, no credit tor free item, went to service desk and told by Linda both had to be same, sign clearly stated many to choose from, told by Linda 'I don't know what to tell you' as she walked away.

WQhen I went back to look at the sign she fiollowed me at a distance, stood eating grapes, silent.

Y
Y
Yuppy
, US
Jan 14, 2023 9:23 pm EST

The shopping cart was shocking me while I shopped. Which made my shopping experience an unenjoyable.

L
L
Laverne Phillips
, US
Nov 30, 2022 1:07 pm EST

DISREGARD. the complaint about James Alford He's the best worker at the Jewel osco in villa Park again I'm so very sorry for the confusion/misunderstanding. he is a very great and helpful man he's always friendly and helpful I'll always shop at jewel osco in villa Park as long as he's working there thank you for understanding.

T
T
Toney a Washington
Chicago, US
Sep 20, 2022 2:30 pm EDT

I bought breakfast sausage sausage with mold

D
D
D Del
, US
Sep 03, 2022 10:37 pm EDT

Bagger licking fingers

Threw all grocery away request refund

View 0 more photos
K
K
kim my
, US
Aug 17, 2022 3:45 am EDT

I went to Jewel Saturday, August 6 to purchase five buckets a honey wing for my daughter baby shower they gave me chicken that was burn and hard went to the customer service to try to get a refund call the deli manager up there she refused and had a bad attitude I will not be purchasing any more hot from jewel on Roosevelt and Ashland.

P
P
paul contreras
, US
Sep 01, 2020 7:01 am EDT

Was hired customer service was rude said I would be back. When I called explain how rude the director didn't care said not to come back. So they gave me a job but accommodate their white Caucasian employees. Bill discriminates and is a racist to minority

F
F
Fcoz
, US
Oct 14, 2019 5:26 pm EDT

Only one cashier, really? I just waited for over 15 minutes in line. I stop by for two produce items and I wish I had gone somewhere else. I always stop at this location because it is close to my house but I end up paying the price because most of the time there's only one cashier, very disappointed!

J
J
Jeffrey Dinkha
, US
Oct 08, 2019 3:18 am EDT

When I walked by the hot food buffet. I got Disgusted and you guys need to fix this issue before you guys lose business.

View 0 more photos
F
F
Frankiefk
, US
Aug 27, 2019 11:07 pm EDT

The employees gave me and another girl nothing but attitude because they were busy talking to a friend or something that came in. I repeatedly asked if an item was added to the bundle I purchased and got ignored. The other girl asked another question and was snapped on.

K
K
Kayla Ewing
, US
Aug 05, 2019 2:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Walking in the store and was attacked about stealing and literally had nothing we paid for everything and they caused problems with us going out the door and they could have looked at the cameras literally shopping some security that does not have any uniform or anything can out of no wear.

M
M
mlirot
, US
Aug 04, 2019 7:42 am EDT

keep getting the drop down to select my store but it won't let me and I can see my u savings and credits to select item.

Please process soon. home phone [protected]

B
B
Bob Angsten
, US
Jul 15, 2019 11:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

the restroom was dirty, needed cleaning, smelled like urine. the toilet was broken.
see attached picture. one of the worst restrooms i've ever seen.

View 0 more photos
T
T
Turdave
, US
Jul 15, 2019 4:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I some times wonder if anyone examines the products sold as Organics from the source.
Inside 5 lb bags, so many bad, smelly, cracked opened, moldy carrots than you can't even believe. Usually Jewel is known for excellent produce.

View 0 more photos
L
L
LindaSirianni
, US
Jun 29, 2019 3:18 pm EDT

There was a 1/4 inch triangular shaped piece of metal resembling a knife tip in my burger. Although I didn't swallow it, It could have caused internal damage. This is unacceptable. It was packed on November 01/2018 at the Kirk Rd. Location in St Charles, IL.

View 0 more photos
J
J
Jordyn Reiland
, US
Jun 01, 2019 2:36 pm EDT

I purchased two four ounce salmon filets, one of which had several bones in the filet that I did not expect. I've purchased these before and have not had this issue.

J
J
Jordyn Reiland
, US
Jun 01, 2019 2:40 pm EDT

I purchased two four ounce salmon filets, one of which had several bones in the filet that I did not expect. I've purchased these before and have not had this issue.

View 0 more photos
J
J
Jeffrey Hofst
, US
May 05, 2019 3:15 pm EDT

This product is the worst pizza my family has ever had. My wife and I couldn't swallow the first bite and when our boys attempted to eat it, all three spit their bite into the garbage. I would highly encourage you to have your category buyer try the pizza. Please do not let another family experience what we went thru on a Friday night.

W
W
wastingtimewithbrokenmonopoly
, US
Apr 27, 2019 4:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please fix the website for monopoly. It has not worked from the get go. Many of your customers are annoyed. It's like fraud. When we try to go onto the site is flashes but never stabilizes and does not allow anyone to get in. Think it might be fixed before the game has ended? It would be nice. Thanks.

M
M
Mary Beth Delaney
, US
Apr 16, 2019 8:08 am EDT

My son was in your store for less than 20 minutes this evening. He parked under a light in the parking lot for safety. His window was smashed and all property inside his car was stolen. Your security guard and manager on duty at 8:00pm were not helpful and would not even loan him a broom to sweep the broken glass out of his car. Unacceptable!

K
K
KDL1971
, US
Feb 11, 2019 11:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This store is always an embarrassment to the community. The poultry/meat shelves are frequently empty. This was no holiday. No excuse. I only see this type of crap in your AA stores. I have included a picture. I will also reach out to the alderman and head of Albertsons. Please fix fix and upgrade this store as you do in non AA areas.

D
D
david soemo
, US
Jan 05, 2019 4:07 pm EST

Rolling Meadows Jewel is selling lettuce for $4.00 a head and organic for $5.00 a head! Why is that so high? I left the store and got it for $1.99 per head for larger heads! That is ridiculous! You make a couple of bucks but overall you lose customers and create poor attitudes. Former Loyal Customer

C
C
Cheryl missClark
, US
Dec 11, 2018 7:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Why is there not offered fresh orange for $3.99 at Jewel on 87th Dan Ryan?
Other stores on the Southside of Chicago offer the Orange Juice .
The store sells manufacturers brands of Orange Juice .
Why are you limiting the availability of this product ?

Thank you,
Cheryl Clark
Implement41@gmail.com
[protected]

C
C
Cheryl missClark
, US
Dec 04, 2018 9:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

Misspelled squeezed !

N
N
Natalie Gould
, US
Nov 11, 2018 7:40 pm EST

This is the 4th time in 2 weeks I have gotten expired meat at your store. Old meat is being sold after the sell buy dates. Produce is moldy and store is dirty. Something needs to be done or I will start shopping elsewhere. bought chicken in picture yesterday

M
M
Mgdicarlo
, US
Oct 22, 2018 11:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got 2 bags of the mini bagel dogs and the first one had mold on about 6 of the pieces and the other bag the bread part was all soggy on all of the bagel dogs. I'm only reaching out because I was unable to eat any of them.

R
R
Richiemota
, US
Oct 16, 2018 5:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was in the Kankakee il store today expressed my complaint when the rude cashier named Tammy gave the receipt price and I told her multiple items were priced wrong she had 1 checked turned out the stockers put the item in the wrong place must have been my fault the basicly said