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Jetstar / gaeton (staff member)

1 Queensland, Australia Review updated:

Wanted to find out at booking desk if we could upgrade to business (Star class) on the return flight from thailand using frequent flyers points, as we were flying there star class. Was told by gaeton (Staff member) at desk that there was no possibility as frequent flyer members were the 'lowest of the low' - he was extremely rude and condescending - it was very tempting to jump the desk and have a quiet word with him, but I wanted to get to thailand. Approached him (Gaeton) 6 months later on a flight to bali - took his name for this complaint, and was again told nothing would happen to him as frequent flyers were still 'the lowest of the low'. The arrogance of the male person (And I use the word loosely) astounded me, and as an employer of over 20 staff, I would have had him fired on the spot - surely this could not have been the first complaint against him.

Regards
Tony fields
Frequent flyer and qantas club member since 1994. 0437155

Tj
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Comments

  • Tp
      12th of Jul, 2009
    0 Votes

    Tony,

    Have you considered letting Jetstar know about the matter, either Head Office in Melbourne, or the Manager in Sydney? Addresses are below. Certainly seems more productive than naming the guy on a public website...


    Jetstar Airways Ltd
    Customer Relations
    GPO Box 4713
    MELBOURNE VIC 3001

    Jetstar Airways Ltd
    Airport Manager - Sydney Domestic
    T2 Domestic Terminal
    Sydney Domestic Terminal NSW 2020

  • Ms
      7th of Aug, 2009
    0 Votes

    PLEASE, Tony, for the sake of your fellow travellers, let the know via letter. Please don't email as it seems to carry less weight.

  • Mr
      21st of Dec, 2009
    0 Votes

    See the latest news regarding this staff member. Complaint seems very justified.

    http://www.theage.com.au/travel/travel-news/jetstar-goes-into-reverse-thrust-over-gate-fracas-20091222-lb10.html

  • Ch
      22nd of Dec, 2009
    0 Votes

    Looks like the staff member has been stood down. Guess they picked on the wrong lady!

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